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Planview AdaptiveWork vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Planview AdaptiveWork
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
8
Ranking in other categories
Project Management Software (21st)
ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (6th), Enterprise Agile Planning Tools (3rd)
 

Featured Reviews

VishalSingh11 - PeerSpot reviewer
Director BPM at a marketing services firm with 1,001-5,000 employees
Has resources management and timesheets but could be more flexible
Compared to Broadcom Clarity, there was some flexibility with blueprints, etc. You can create a blueprint for different business groups or different customers. Planview AdaptiveWork doesn't have something like that. If they can build up something like a view price. It's still a traditional way where you have to create different instances for different customers. The PPM solution uses queries if I'm rolling out for different divisions. In that case, I have to create different instances for each region because each division may have a different look and feel. But if I have a blueprint, then it's very convenient. I can create multiple interfaces for different processes. Broadcom Clarity has some access control on those viewpoints.
SC
BA at North America Direct, Inc.
Has improved workflow automation and provided visibility through seamless integrations and intuitive reporting
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Clarizen's strength is reporting. Aside from reporting, I also like the ability to create customized workflow and custom actions. The workflow rules are handy. For example, you can create custom fields and dependent picklists."
"Slide Publisher has been a lifesaver for us; it saves us five to 10 hours a week."
"Provides visibility into employee utilization, progress on specific client projects and a portfolio view of all programs."
"The feature that has improved our project planning the most is the ability to create custom workflows, which allows us to automate manual tasks that project managers need to perform. The collaboration feature enhances our team's productivity by allowing individuals to see the impact of their decisions on projects owned and managed by other teams."
"I like the project management solution. It's really nice."
"Clarizen Slide Publisher has helped increase transparency and communication with project stakeholders for us."
"Clarizen's reporting features have been critical."
"The alignment feature between projects from the idea phase until it is finalized is highly valuable."
"The stability is excellent, and ServiceNow is one of the leading platforms when it comes to stability."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"We don't have any complaints regarding the stability of ServiceNow IT Business Management."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"Stable and scalable solution."
 

Cons

"It could be more user-friendly. I think it is too overwhelming, initially, in terms of possibilities and so on."
"If I start customizing too many things, Clarizen tends to get really slow in our environment and especially if I'm tunneled in an environment, like if I'm connected to my VPN."
"Have struggled with reporting and user adoption."
"I felt like the slide publisher isn't that user-friendly. I think it wasn't that easy to use or to figure out because of formatting constraints, or maybe we need to get better at understanding some of its limitations."
"One specific area for improvement could be implementing a development environment to test workflows with live production data."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"Currently, we have to customize that. It is doable. We have done it but through customization."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge."
"The product comes with little options out of the box."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
"The main challenge we face with SPM is its flexibility, which can sometimes lead to lengthy discussions and slow down implementation. As for improvements, integrating IT finance management tools like AppTio or Nearos would be beneficial. We already have data mining capabilities, but continuous updates and enabling of new features would be great, considering the rapid pace of DevOps advancements in the market. In terms of forward-looking analytics and comparison to tools like Power BI, there are areas that could be enhanced, especially in drill-down reporting."
"The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity."
 

Pricing and Cost Advice

Information not available
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"The solution is expensive."
"The licensing is based on metrics and is tailored to customer's needs."
"The pricing is negotiable based on the contract and licensing perspective."
"The tool is expensive."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"I would rate the cost as five out of ten."
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Top Industries

By visitors reading reviews
Construction Company
13%
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
7%
Financial Services Firm
13%
Manufacturing Company
10%
Government
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

Planview Clarizen
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Cisco Capital, JLL, Conagra Brands, Cargill, JLL, IBM, IIROC, Siemens Energy
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about monday.com, Planisware, Broadcom and others in Project Portfolio Management. Updated: June 2026.
902,988 professionals have used our research since 2012.