We performed a comparison between Pega BPM and SAP Signavio Process Manager based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"The case management functionality of this solution has been most valuable."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"Fast prototyping."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"The solution provides data mining and AI features."
"SAP Signavio Process Manager is very responsive."
"The most valuable feature is the glossary. It is really nice because all of the information is centralized, and that is a big help to the company."
"This product has helped us to work within standards for process planning."
"I really like the Collaboration Hub because it's so easy to communicate. And what is really important is that you can use it asynchronously. It doesn't matter if you're working in Italy or in America. You are using the same process and you can speak about the same process."
"This functionality ("invite anyone for feedback") has substantially increased visibility over work-in-progress when it comes to process modelling and overall process management and it decreased the time spent on giving and receiving feedback through emails and through sharing screenshots/.ppt files/Visio files etc."
"The visual representation is extremely powerful and easy to use in process modeling and analysis. I can show it to someone who doesn't know business process mapping, and they still understand because it's visually presented. It becomes easy to explain variants and what needs to change."
"The most valuable feature is that you can customize it completely with all of the attributes that you need."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"Pega should work on redefining their model and creating a demand for their skills."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"We sometimes experience downtime or a dropped connection, so I think that the stability can be improved for the SaaS solution."
"For me, given I've got a lot of experience working with BPMN and other process management tools, in terms of the interface, I think there's a little bit more that can be improved to match what the conventional BPMN offers. I've been constantly trying to give this feedback to Signavio, to let them know that it needs to be more coherent with the original BPMN version of the stencil."
"There are a lot of challenges with Process Manager. For example, we wanted to create a process map from an Excel sheet, but Signavio doesn't have that capability. I have raised this issue with Signavio support, but it is one of the bottlenecks we are currently facing."
"The collaboration and commenting are great. However, I think it would be more useful for people to get notifications of comments straight-away so we can react even quicker to them than we already can."
"I find it difficult to figure out how I can better align this solution with my KPIs."
"The user management functionality in Process Manager is not as user friendly as the one in the Collaboration Hub."
"There is always room for improvement is the capability of integration with other solutions."
"Moreover, the functionality to show different process variations with "views" could be improved to allow more customization of these views. I believe this would increase the user experience and administrative efforts maintaining these process variations."
Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews while SAP Signavio Process Manager is ranked 8th in Business Process Management (BPM) with 57 reviews. Pega BPM is rated 8.2, while SAP Signavio Process Manager is rated 8.2. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of SAP Signavio Process Manager writes "Has many functionalities and is used to model processes to the former operating model". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Microsoft Azure App Service, whereas SAP Signavio Process Manager is most compared with Celonis, ARIS BPA, Camunda, Visio and Sparx Systems Enterprise Architect. See our Pega BPM vs. SAP Signavio Process Manager report.
See our list of best Business Process Management (BPM) vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
