PagerDuty Operations Cloud vs Stonebranch comparison

PagerDuty Operations Cloud

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Executive Summary

We performed a comparison between PagerDuty Operations Cloud and Stonebranch based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: May 2025).

IT Alerting and Incident Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Process Automation (14th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)

Stonebranch

Average Rating

8.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Workload Automation (15th)

Mindshare comparison

PagerDuty Operations Cloud and Stonebranch aren’t in the same category and serve different purposes. PagerDuty Operations Cloud is designed for IT Alerting and Incident Management and holds a mindshare of 21.4%, down 30.0% compared to last year.
Stonebranch, on the other hand, focuses on Workload Automation, holds 4.9% mindshare, up 4.3% since last year.

IT Alerting and Incident Management

Workload Automation

Featured Reviews

JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

Centralized alert management with customizable routing and superior scheduling

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

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Siddharth Matalia

Senior Technical Specialist at a manufacturing company with 10,001+ employees

Good GUI and has helpful support but needs a mobile app

This was a migration project where we provided our database, the previous one, and there was a tool that automatically converted the awarded job into Stonebranch. All the conversion was done from the Stonebranch side, and we got a person as well from Stonebranch during migration. There was a person who worked with us a decade back for the AutoSys install as well. He was well aware of our environment, so he helped us a lot. It was easy. It was not that complex. It is much more GUI. That said, we are looking for how the various automation can be done since, through command lines, you can create a number of jobs. While you are creating a single job, it takes 15 minutes with the GUI, however, if you go for the command line, within two or three minutes, your job gets completed. We have built our own solution for automation using some REST API and all those various integrations. It is working for our organization right now. However, we are requesting some kind of solution from Stonebranch. They should have been providing that to us already. For deployment, three or four people were engaged with the setup on their side. To manage everything, they provided us with a person who required help to manage it. Eventually, since it was a cloud platform on their side, if there is some configuration necessary, which they do it. They get a notification, and they fix it very immediately if there is an issue. The response time is very good from their side, and we don't have to worry about maintenance.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Notification is the most valuable feature."

"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."

"I'd rate the solution ten out of ten."

"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."

"The product easily integrates with other solutions."

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."

More PagerDuty Operations Cloud pros

"The ability to monitor tasks that are on the open-system side as well as our mainframe side gives us a one-window view of all our processes."

"We lean a lot on the multi-tenancy that they offer within the product, the ability to get other people to self-manage their estate, versus having a central team do all the scheduling."

"We like that it has GUI and is not just a command line."

"The features are upgraded, and every six months they're releasing patches."

"The tasks are incredibly capable, and as long as you name them with a nice, uniform naming convention, they are very useful. You can create some interesting workflows through various machines, or you can just have it kick off single tasks. All in all, I really like the Universal Task. You can do some mutually exclusive stuff, such as an "A not B" kind of thing. It has a lot of capabilities behind the scenes."

"I like the dashboard and the various workflows."

"I can name the aliases on the agent, so if we need a passive environment for an agent, that's one of the nice features. If our primary goes down, I can bring up the passive one and I don't have to change anything in the scheduling world. It will start running from that new server."

"The most valuable feature is the reliability of the agents, because we need them accessible and we need to run stuff. The agent technology and compatibility are top-notch."

More Stonebranch pros

Cons

"The user interface could be more intuitive."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

"PagerDuty's webhooks need some improvement."

"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."

"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."

"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

More PagerDuty Operations Cloud cons

"I have a request regarding our agent on the mainframe. It may time out when communicating to the Universal Controller, when the mainframe is extremely busy. That can cause a task which is running at that time to not see the results of the job that ran on the mainframe. It happens sporadically during times of really busy CPU usage. We're expecting that enhancement from them in the fourth quarter."

"Stonebranch Universal Automation Center could improve the analytics."

"There is room for improvement with its connectivity with the Microsoft SRS system. It is very weak. They keep telling us it works with it, and technically it does, but it does not provide a lot of visibility. We have lost a lot of visibility migrating to Stonebranch, compared with just running tasks on the SRS server. That's really about the only thing that is a sore point for us."

"Occasionally, we have an agent that doesn't come back up after patching. That doesn't happen very often... It's really just a restart of the agent and it comes back up. But that might be one thing that could be improved."

"It can't handle negative written codes."

"There is a component called the OMS, which is the message broker. We rely on infrastructure, resiliency, and availability for that piece. If that could change to be highly available just as a software component, so that we don't have to provide the high-available storage, etc. for it, that would be a plus. It would just be cheaper to run."

"It would be ideal if they had the exact same features as the CA Workload Automation DE series. It would be helpful to have calendaring options."

"The Universal Controller is decent for the money it costs... It needs some work to have full features, compared to other products that are out there, specifically IBM's Workload Scheduler."

More Stonebranch cons

Pricing and Cost Advice

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"There is a license needed to use PagerDuty."

"The pricing may be about $1,000 per user."

"The cost is based on the package you select."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

More PagerDuty Operations Cloud pricing and cost advice

"I don't have pricing information, but I do know it's cheaper than our old legacy system. Other than the standard licensing fees there are no additional costs."

"Outside of licensing fees, there aren't any other costs."

"The price of the solution is at a medium level compared to the competition."

"When we reviewed this solution against other vendors, Stonebranch blew everybody out of the water in terms of cost."

"Stonebranch is cheaper than Control-M, so many companies are using Stonebranch."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about PagerDuty?

The product easily integrates with other solutions.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...

See all answers

What needs improvement with PagerDuty?

See all answers

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Comparisons

Opsgenie vs PagerDuty Operations Cloud

Compared 21% of the time

Rootly vs PagerDuty Operations Cloud

Compared 16% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 13% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 10% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 6% of the time

More PagerDuty Operations Cloud Competitors

Control-M vs Stonebranch

Compared 32% of the time

AutoSys Workload Automation vs Stonebranch

Compared 15% of the time

Redwood RunMyJobs vs Stonebranch

Compared 11% of the time

ESP Workload Automation Intelligence vs Stonebranch

Compared 9% of the time

IBM Workload Automation vs Stonebranch

Compared 7% of the time

More Stonebranch Competitors

Product Reports

PagerDuty Operations Cloud

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Also Known As

No data available

Stonebranch Universal Automation Center

Overview

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Stonebranch automates enterprise-level workload and task scheduling across platforms like Linux, Windows, and mainframe, managing thousands of daily tasks for improved efficiency and visibility.

Stonebranch enables organizations to streamline job scheduling by replacing older systems with a robust solution that automates complex workflows, batch processing, and secure file transfers. Its compatibility with multiple platforms and enhanced visibility aid teams in efficiently managing business processes, database interactions, and IT workflows. Equipped with a Universal Controller and Agent, it provides seamless integration across diverse systems, empowering users with greater control over their tasks. While it fosters digital transformation, there are opportunities for enhancements in areas like graphical workflow overviews and API functionality.

What features does Stonebranch offer?

User-friendly interface for intuitive navigation
Robust agents ensuring reliable task execution
Comprehensive workflow automation tools
Platform-agnostic compatibility for diverse systems
Secure file transfer capabilities
High scalability for growing needs
Effective error handling features

What benefits should users expect?

Improved efficiency in task management
Streamlined processes reducing operational complexities
Enhanced visibility and control over workflows
Seamless integration with existing systems
Support for digital transformation initiatives

Organizations in industries such as finance and healthcare implement Stonebranch for its ability to automate complex processes, manage mainframe and distributed environments, and securely transfer sensitive data. Its platform-agnostic nature caters to the demanding needs of these industries, providing a reliable backbone for essential operations.

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Nissan, Coop, United Supermarkets, Groupon, CSC, Orbitz, Johnson & Johnson, BMW, Qantas.

IT Alerting and Incident Management