PagerDuty Operations Cloud and Temporal compete in the incident management and workflow orchestration categories. PagerDuty Operations Cloud has the upper hand in operational efficiency and support responsiveness, while Temporal excels in handling complex workflows and distributed transactions.
Features: PagerDuty Operations Cloud offers advanced alerting, scheduling, and escalation capabilities. Its seamless integration and versatile notifications contribute to robust incident management. Temporal is known for its durable execution of complex workflows, fault tolerance, and excellent retry mechanisms, making it suitable for developer-centric environments.
Room for Improvement: PagerDuty Operations Cloud could improve user management, integration with external applications, and alert noise reduction. Enhancements in app user experience and schedule management are also suggested. Temporal needs to enhance user-friendliness for beginners, provide more learning resources, and address latency in microservices. Users also recommend refining its dashboard and simplifying configuration for non-advanced users.
Ease of Deployment and Customer Service: Both products support deployment in public, private, and on-premises environments. PagerDuty's customer service is praised for its responsiveness and effectiveness in issue resolution. Temporal provides comprehensive deployment options but lacks extensive mentions of customer service, indicating possible reliance on internal support systems.
Pricing and ROI: PagerDuty Operations Cloud's pricing is viewed as higher, based on user count and features, which can be costly for larger teams. The ROI is often justified by operational efficiency and reduced downtime. Temporal offers cost advantages due to its open-source nature, especially for organizations managing their infrastructure. Cloud versions of Temporal can be costly, but the open-source model provides significant cost savings and strong ROI.
The ROI is apparent in terms of business case automation; previously, a bunch of people filled in data in NetSuite or managed stocks between warehouses and Amazon, but now everything is automated, saving time.
The product was highly scalable, with no limits on the number of applications or event routing rules.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
The deployment process is quite straightforward as it provides both Kubernetes and Docker Compose versions, allowing us to run it in ECS containers.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
Temporal automates and manages workflows efficiently, offering resilience in distributed systems with features like retry and fault tolerance. Its capabilities in handling complex workflows and integrating with programming languages make it a valuable tool for managing diverse business logic.
Temporal excels in workflow orchestration, automating tasks across multiple platforms, and ensuring durability in asynchronous operations. It supports long-running workflows and simplifies handling distributed transactions, reducing boilerplate code. Temporal is noted for its durable execution and built-in retry policies, enhancing resilience. Despite its complexity and steep learning curve, it is valued for its integration with popular programming languages and relatively easy setup process, though it requires improvements in user-friendly features, documentation, community support, and security.
What are Temporal's key features?Temporal is implemented in sectors requiring robust workflow orchestration, such as managing data pipelines, API integration, and scheduling tasks. Organizations in a Kubernetes environment leverage it for its scalability and infrastructure management capabilities, securing integrations and enhancing reliability across IT operations.
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