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PagerDuty Operations Cloud vs Stonebranch comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (14th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
Stonebranch
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
26
Ranking in other categories
Workload Automation (15th)
 

Mindshare comparison

PagerDuty Operations Cloud and Stonebranch aren’t in the same category and serve different purposes. PagerDuty Operations Cloud is designed for IT Alerting and Incident Management and holds a mindshare of 20.5%, down 29.9% compared to last year.
Stonebranch, on the other hand, focuses on Workload Automation, holds 4.8% mindshare, up 4.4% since last year.
IT Alerting and Incident Management
Workload Automation
 

Featured Reviews

JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Siddharth Matalia - PeerSpot reviewer
Good GUI and has helpful support but needs a mobile app
This was a migration project where we provided our database, the previous one, and there was a tool that automatically converted the awarded job into Stonebranch. All the conversion was done from the Stonebranch side, and we got a person as well from Stonebranch during migration. There was a person who worked with us a decade back for the AutoSys install as well. He was well aware of our environment, so he helped us a lot. It was easy. It was not that complex. It is much more GUI. That said, we are looking for how the various automation can be done since, through command lines, you can create a number of jobs. While you are creating a single job, it takes 15 minutes with the GUI, however, if you go for the command line, within two or three minutes, your job gets completed. We have built our own solution for automation using some REST API and all those various integrations. It is working for our organization right now. However, we are requesting some kind of solution from Stonebranch. They should have been providing that to us already. For deployment, three or four people were engaged with the setup on their side. To manage everything, they provided us with a person who required help to manage it. Eventually, since it was a cloud platform on their side, if there is some configuration necessary, which they do it. They get a notification, and they fix it very immediately if there is an issue. The response time is very good from their side, and we don't have to worry about maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product easily integrates with other solutions."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The initial setup is a simple process."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The SMS pages and the mobile application are pretty much the top two features."
"I'd rate the solution ten out of ten."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The ability to monitor tasks that are on the open-system side as well as our mainframe side gives us a one-window view of all our processes."
"I like the dashboard and the various workflows."
"We like that it has GUI and is not just a command line."
"We lean a lot on the multi-tenancy that they offer within the product, the ability to get other people to self-manage their estate, versus having a central team do all the scheduling."
"I love the Universal Controller. It's been great for us. We host it on-premise... It's High Availability, meaning there's failover from one server to the other if one goes down."
"Stonebranch performs well, and the graphical representation is excellent. Overall, it requires more technical effort from our teams, but the solution is intuitive, so anybody can use it."
"The support is good from Stonebranch Universal Automation Center."
"The interface is very user-friendly and easy to navigate."
 

Cons

"It’s quite hard to reach the support team."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The user interface could be more intuitive."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"PagerDuty's webhooks need some improvement."
"It can be hard to manage the task monitor."
"There is a component called the OMS, which is the message broker. We rely on infrastructure, resiliency, and availability for that piece. If that could change to be highly available just as a software component, so that we don't have to provide the high-available storage, etc. for it, that would be a plus. It would just be cheaper to run."
"Stonebranch Universal Automation Center could improve the analytics."
"I would rate Stonebranch somewhere in the middle for ease of setup. It wasn't too straightforward for us because our infrastructure is complex."
"It can't handle negative written codes."
"It's not available on the cloud, so they should take that due to safety, security, and scalability."
"The Universal Controller is decent for the money it costs... It needs some work to have full features, compared to other products that are out there, specifically IBM's Workload Scheduler."
"One hiccup we've had is due to the fact that we have other internal scheduling tools. We're able to talk to them, but we have trouble with some of the networking between them, so we're still trying to work out the kinks there."
 

Pricing and Cost Advice

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The price is very high."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The pricing may be about $1,000 per user."
"The cost is based on the package you select."
"There is a license needed to use PagerDuty."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"Stonebranch is cheaper than Control-M, so many companies are using Stonebranch."
"I don't have pricing information, but I do know it's cheaper than our old legacy system. Other than the standard licensing fees there are no additional costs."
"The price of the solution is at a medium level compared to the competition."
"When we reviewed this solution against other vendors, Stonebranch blew everybody out of the water in terms of cost."
"Outside of licensing fees, there aren't any other costs."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
8%
Healthcare Company
6%
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
9%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
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Also Known As

No data available
Stonebranch Universal Automation Center
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Nissan, Coop, United Supermarkets, Groupon, CSC, Orbitz, Johnson & Johnson, BMW, Qantas.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: May 2025.
853,831 professionals have used our research since 2012.