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PagerDuty Operations Cloud vs Stonebranch comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), IT Alerting and Incident Management (1st), AIOps (10th), Critical Event Management (CEM) (1st)
Stonebranch
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
26
Ranking in other categories
Workload Automation (14th)
 

Mindshare comparison

PagerDuty Operations Cloud and Stonebranch aren’t in the same category and serve different purposes. PagerDuty Operations Cloud is designed for IT Alerting and Incident Management and holds a mindshare of 23.2%, down 29.1% compared to last year.
Stonebranch, on the other hand, focuses on Workload Automation, holds 4.9% mindshare, up 4.5% since last year.
IT Alerting and Incident Management
Workload Automation
 

Featured Reviews

JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Siddharth Matalia - PeerSpot reviewer
Good GUI and has helpful support but needs a mobile app
This was a migration project where we provided our database, the previous one, and there was a tool that automatically converted the awarded job into Stonebranch. All the conversion was done from the Stonebranch side, and we got a person as well from Stonebranch during migration. There was a person who worked with us a decade back for the AutoSys install as well. He was well aware of our environment, so he helped us a lot. It was easy. It was not that complex. It is much more GUI. That said, we are looking for how the various automation can be done since, through command lines, you can create a number of jobs. While you are creating a single job, it takes 15 minutes with the GUI, however, if you go for the command line, within two or three minutes, your job gets completed. We have built our own solution for automation using some REST API and all those various integrations. It is working for our organization right now. However, we are requesting some kind of solution from Stonebranch. They should have been providing that to us already. For deployment, three or four people were engaged with the setup on their side. To manage everything, they provided us with a person who required help to manage it. Eventually, since it was a cloud platform on their side, if there is some configuration necessary, which they do it. They get a notification, and they fix it very immediately if there is an issue. The response time is very good from their side, and we don't have to worry about maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"The initial setup is a simple process."
"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"PagerDuty's notification process is the most valuable feature."
"It has scaled well for us."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"I can name the aliases on the agent, so if we need a passive environment for an agent, that's one of the nice features. If our primary goes down, I can bring up the passive one and I don't have to change anything in the scheduling world. It will start running from that new server."
"I have found the agents to be so much simpler, when compared to ESP."
"The Universal Agent is the most valuable feature. Being agent-based and being able to go across multiple technology stacks, which is what our workflows do, Stonebranch gives us the ability to bridge those disparate technologies. It enables us to remove the dependency-gap with the agent so we know the status of the workflow at each step."
"We lean a lot on the multi-tenancy that they offer within the product, the ability to get other people to self-manage their estate, versus having a central team do all the scheduling."
"The interface is very user-friendly and easy to navigate."
"We like that it has GUI and is not just a command line."
"The support is good from Stonebranch Universal Automation Center."
"I love the Universal Controller. It's been great for us. We host it on-premise... It's High Availability, meaning there's failover from one server to the other if one goes down."
 

Cons

"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"It cannot be integrated with our upgraded Jira system."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"Something that needs to be improved, is adding multilingual support."
"They could include incident merging and alert grouping features in the product."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"It can be hard to manage the task monitor."
"It would be ideal if they had the exact same features as the CA Workload Automation DE series. It would be helpful to have calendaring options."
"It can't handle negative written codes."
"Occasionally, we have an agent that doesn't come back up after patching. That doesn't happen very often... It's really just a restart of the agent and it comes back up. But that might be one thing that could be improved."
"It's not available on the cloud, so they should take that due to safety, security, and scalability."
"The Universal Controller is decent for the money it costs... It needs some work to have full features, compared to other products that are out there, specifically IBM's Workload Scheduler."
"One hiccup we've had is due to the fact that we have other internal scheduling tools. We're able to talk to them, but we have trouble with some of the networking between them, so we're still trying to work out the kinks there."
"I have a request regarding our agent on the mainframe. It may time out when communicating to the Universal Controller, when the mainframe is extremely busy. That can cause a task which is running at that time to not see the results of the job that ran on the mainframe. It happens sporadically during times of really busy CPU usage. We're expecting that enhancement from them in the fourth quarter."
 

Pricing and Cost Advice

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The pricing may be about $1,000 per user."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"There is a license needed to use PagerDuty."
"The cost is based on the package you select."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"The price is very high."
"The price of the solution is at a medium level compared to the competition."
"I don't have pricing information, but I do know it's cheaper than our old legacy system. Other than the standard licensing fees there are no additional costs."
"Outside of licensing fees, there aren't any other costs."
"Stonebranch is cheaper than Control-M, so many companies are using Stonebranch."
"When we reviewed this solution against other vendors, Stonebranch blew everybody out of the water in terms of cost."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Performing Arts
11%
Financial Services Firm
10%
Manufacturing Company
7%
Financial Services Firm
25%
Manufacturing Company
11%
Computer Software Company
9%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
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Also Known As

No data available
Stonebranch Universal Automation Center
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Nissan, Coop, United Supermarkets, Groupon, CSC, Orbitz, Johnson & Johnson, BMW, Qantas.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: August 2025.
865,164 professionals have used our research since 2012.