Oracle WebCenter vs SAP Service Cloud comparison

Oracle and SAP are both solutions in the Customer Experience Management category. Oracle is ranked #23, while SAP is ranked #17 with an average rating of 8.0. Oracle holds a 1.5% mindshare in CEM, compared to SAP’s 1.8% mindshare. Additionally, 70% of Oracle users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

Oracle WebCenter

Read 12 Oracle WebCenter reviews

1,175 Views
165 Comparison Views

70% willing to recommend

SAP Service Cloud

Read 1 SAP Service Cloud review

482 Views
178 Comparison Views

100% willing to recommend

Oracle WebCenter

SAP Service Cloud

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Oracle WebCenter and SAP Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management.

To learn more, read our detailed Customer Experience Management Report (Updated: September 2025).

Buyer's Guide

Customer Experience Management

September 2025

Download the complete report

Helped 872,706 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle WebCenter

Ranking in Customer Experience Management

23rd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (18th), Web Content Management (15th), Corporate Portals (Enterprise Information Portals) (6th)

SAP Service Cloud

Ranking in Customer Experience Management

17th

Average Rating

8.0

Reviews Sentiment

1.0

Number of Reviews

Ranking in other categories

CRM (32nd)

Mindshare comparison

As of October 2025, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 1.5%, up from 1.0% compared to the previous year. The mindshare of SAP Service Cloud is 1.8%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
SAP Service Cloud	1.8%
Oracle WebCenter	1.5%
Other	96.7%

Customer Experience Management

Featured Reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Good integration capabilities and good security but needs to allow for easier template customization

The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product. It would be helpful if Oracle could create some sort of facility to customize templates easily if users use JavaScript or other internal tools.

Read full review

Mo Sayed

SAP enterpise cloud architect at ECC Experienced Certified Consulting

Have built intelligent workflows and accelerated lead conversion through embedded AI and process integration

There's definitely room for process improvement in SAP Service Cloud. In my opinion, what can be better in SAP Service Cloud includes having the data center existence properly implemented. Not all cloud solutions are present in data centers. While we evaluate the product, we have to check the existence of the product in all nearest data centers. For example, while I check the data center through the Trust Center on SAP's website, I found that most cloud solutions are installed in Riyadh, but they are missing some very important tools such as LeanIX, which is not existent in Saudi Arabia. E-commerce solutions are also missing, and some aspects of C4C, such as Customer Data Cloud, are not present in many data centers. Not all components in cloud solutions exist in key centers in the Middle East and North Africa. They evaluate demand before installation, but having all solutions in the center point could encourage sales cycles.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle integrates well with other products to cover Big Data."

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"WebCenter's interface is very user-friendly."

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"Integration within the solution is very good."

"A great solution for storing and searching large volumes of documents with easy access."

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

"The embedded AI inside SAP, called Business AI, impacts decision-making and resolution times significantly, working as a smart conversational chat in Joule to create dashboards and compare historical data with sales forecasts."

Cons

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"WebCenter requires a lot of design effort to upload content to our regular system."

"I would like them to add more Web 2.0 features."

"The speed of the backup should be enhanced."

"Does not seem to be totally compatible with Windows 10 as of our current version."

"This solution needs to support translation into the Arabic language."

"Its functions need more stability."

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

"Not all components in cloud solutions exist in key centers in the Middle East and North Africa."

Pricing and Cost Advice

"The price needs to be lowered."

"WebCenter's pricing is on the higher side."

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

See recommendations

872,706 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

12%

Energy/Utilities Company

Computer Software Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	10

No data available

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with SAP Service Cloud?

See all answers

What is your primary use case for SAP Service Cloud?

I have experience working with Sales Cloud and Service Cloud. I am working as an Enterprise Architect, so I could evaluate whatever is needed in SAP. We are working as a partner with SAP in the Mid...

See all answers

What advice do you have for others considering SAP Service Cloud?

The pricing for SAP Service Cloud is not the cheapest globally; it is a bit expensive compared to alternatives. The most challenging part about SAP is the pricing because SAP sells their cloud serv...

See all answers

Comparisons

SharePoint vs Oracle WebCenter

Compared 27% of the time

Oracle Content Management vs Oracle WebCenter

Compared 18% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 15% of the time

WordPress Business-Enterprise vs Oracle WebCenter

Compared 9% of the time

IBM FileNet vs Oracle WebCenter

Compared 8% of the time

More Oracle WebCenter Competitors

ServiceNow Customer Service Management vs SAP Service Cloud

Compared 53% of the time

SAP CRM vs SAP Service Cloud

Compared 47% of the time

More SAP Service Cloud Competitors

Product Reports

Buyer's Guide

Oracle WebCenter

October 2025

Download Oracle WebCenter product report

Buyer's Guide

Customer Experience Management

September 2025

Download SAP Service Cloud product report

Also Known As

WebCenter, FatWire

No data available

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Oracle

SAP Service Cloud, SAP's cloud-based customer service management solution, aims to revolutionize customer service by facilitating strong connections throughout the customer journey. It prioritizes faster issue resolution and enhanced customer experiences. Key functionalities include intelligent case management, omnichannel support, and tools for agent productivity, ensuring an agile and connected service experience. Businesses leveraging SAP Service Cloud can anticipate benefits such as increased customer satisfaction, improved service efficiency, and valuable insights derived from data analysis. Additionally, the webpage offers options to explore product demos for practical understanding, as well as insights into the latest features and product roadmap for staying updated on the platform's capabilities.

SAP

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

INICOM, Dulux

Buyer's Guide

Customer Experience Management

September 2025

Download Free Report

Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: September 2025.

DOWNLOAD NOW

872,706 professionals have used our research since 2012.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.