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OpenText Silk Test vs SmartBear TestComplete comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Test
Ranking in Functional Testing Tools
19th
Ranking in Regression Testing Tools
9th
Ranking in Test Automation Tools
18th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
7th
Ranking in Regression Testing Tools
5th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Test Automation Tools category, the mindshare of OpenText Silk Test is 2.0%, up from 1.0% compared to the previous year. The mindshare of SmartBear TestComplete is 5.3%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.3%
OpenText Silk Test2.0%
Other92.7%
Test Automation Tools
 

Featured Reviews

JG
Manager of Central Excellence at Alpura
Easy to set up with good documentation and easy management of testing cycles
The solution allows for a complete test cycle. The management of testing cycles are easy. We have good control over test cases. We can capture functional testing very easily. We're actually able to accelerate testing now and have end-to-end cycles for testing. We didn't used to have these capabilities. It's easy to automate and accelerate testing. The product offers very good cross-browser testing capabilities. We can do continuous testing and regression testing.
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Silk4J feature is the solution's most valuable aspect."
"Scripting is the most valuable. We are able to record and then go in and modify the script that it creates. It has a lot of generative scripts."
"With the help of SilkTest we've automated a bunch of routine regression tests, thus we saved our testing team weeks of testing time."
"The major thing it has helped with is to reduce the workload on testing activities."
"The solution is user-friendly with respect to automation."
"SilkTest is best for desktop applications and good for web applications also with the Open agent."
"A good automation tool that supports SAP functional testing."
"It is a fine product; it is a powerful tool, and it needs commitment."
"The most valuable feature of this solution is its ability to integrate with Azure DevOps for continuous integration and deployment."
"With TestComplete, I can discover bugs faster and easier than testing manually."
"This has allowed us to make significant product changes, new server deployments, and hosting changes with high confidence."
"My advice to others is: If you're looking for speed, configuration consistency, and accuracy of tests with fantastic results, go get TestComplete."
"It's very helpful that, when you have a recording in one application, in one navigator, you can replay every step in different applications."
"For more than a year, I've been working on automation of functional testing and regression testing using TestComplete, and it is a great tool even though it is hard to learn and use."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"The product has many features."
 

Cons

"We moved to Ranorex because the solution did not easily scale, and we could not find good and short term third-party help."
"GUI interface could be simpler for non-developers."
"Could be more user-friendly on the installation and configuration side."
"The browser based testing needs to be improved."
"Implementing a better integration with Git. It was extremely painful to implement the link from Silk Central to Git."
"The solution has a lack of compatibility with newer technologies."
"I've seen a lot of potential users upset with the SilkTest due to broken installation."
"The initial setup is somewhat complex if you're deploying on-prem."
"TestComplete had problems during long hours runs. In some cases it could crash without leaving any logs."
"The recording function, when using Python, could be improved, as it does not work well in recording testing."
"The level of technical support leaves a lot to be desired."
"What is currently missing from this solution is better support for mobile testing."
"The pricing is the constraint."
"I can sense there's still a little bit more room for improvement in terms of making the whole testing process easier."
"They have some benefits which TestComplete doesn't have, but in general TestComplete overcomes them."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
 

Pricing and Cost Advice

"We paid annually. There is a purchase cost, and then there is an ongoing maintenance fee."
"Our licensing fees are on a yearly basis, and while I think that the price is quite reasonable I am not allowed to share those details."
"We have a TestComplete 12 license."
"The solution's pricing is too high."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"It is approximately $6,000 a year."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The pricing is a little above average — it could be lower."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
13%
Comms Service Provider
10%
Manufacturing Company
10%
Manufacturing Company
13%
Outsourcing Company
10%
Financial Services Firm
10%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Also Known As

Segue, SilkTest, Micro Focus Silk Test
No data available
 

Overview

 

Sample Customers

Krung Thai Computer Services, Quality Kiosk, Mªller, AVG Technologies
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about OpenText Silk Test vs. SmartBear TestComplete and other solutions. Updated: September 2026.
914,262 professionals have used our research since 2012.