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OpenText Intelligent Capture vs UiPath Document Understanding comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Intelligent Capture
Ranking in Intelligent Document Processing (IDP)
5th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
UiPath Document Understanding
Ranking in Intelligent Document Processing (IDP)
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Intelligent Document Processing (IDP) category, the mindshare of OpenText Intelligent Capture is 7.5%, down from 7.9% compared to the previous year. The mindshare of UiPath Document Understanding is 12.5%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Intelligent Document Processing (IDP)
 

Featured Reviews

Shital Funde - PeerSpot reviewer
A powerful solution for custom scripting but .NET knowledge is required
Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.
Gangadhar Wali - PeerSpot reviewer
Pre-trained models work well, but it is very expensive
We have to do manual validation for some of the things due to the OCR engine not being so accurate. For example, S is read as 5, 5 as S, 2 as Z, and Z as 2. In the case of currency, if one dot is missing, it gives a completely incorrect number. These discrepancies should be fixed because if the OCR itself doesn't work properly, then AI doesn't help with that. When AI is used for training models, the AI Center works precisely, but if the data itself is wrong, we can't do anything. If the extraction of data is proper, it definitely helps. However, 20% errors could be reduced if the OCR engine were better. In future updates, I would like to see better handling of issues such as when a dot is missing in currency, for example, with dollars, it should handle that automatically. It's very expensive. If the volume increases, we can't afford to use Document Understanding. We are thinking of moving to another solution because we are expecting 80,000 to 100,000 invoices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The automated version of the vendor invoice management is great."
"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."
"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."
"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."
"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."
"The solution is very powerful because it allows for custom scripting."
"It shortens the time of extracting data by 70 to 80%."
"I believe the most valuable feature is the prebuilt algorithm for extracting information from foreign invoices."
"Machine learning is the most valuable feature of UiPath Document Understanding."
"I like the clear and organized way in which UiPath has structured the labeling process, as well as the user-friendly development environment."
"Pre-trained models are valuable, and they work well."
"I like UiPath's machine-learning capabilities. My first impressions were good, but we only use it in a few processes. We intend to expand our use of these features in other situations, but we're still learning how to use the AI functions. We use the OCR much more."
"Document Understanding has better machine learning or ML capabilities, and that is why I prefer Document Understanding."
"The entity-level extraction is very good. The workflow is also very good."
 

Cons

"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."
"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."
"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"
"Knowledge of .NET is required to effectively use the solution or it can be complicated."
"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."
"If something is handwritten and attached to an email, it doesn't capture the information correctly."
"The setup is medium complexity."
"UiPath Document Understanding has difficulty identifying handwritten documents, and there is room for improvement."
"Currently, we have to train multiple templates because the column size and row size change in each PDF."
"If the volume increases, we can't afford to use Document Understanding. We are thinking of moving to another solution because we are expecting 80,000 to 100,000 invoices."
"UiPath Document Understanding can improve its handwriting and signature recognition."
"UiPath Document Understanding's ability to handle diverse document formats, including scans and signatures, needs improvement."
"Existing models have room for improvement."
"Sometimes we have challenges when we need to read something like a barcode, so we must use the Cisco algorithm to solve the issue, or I have to ask developers for help specifically to capture this kind of information. There are other processes, such as refunds, that we still must do manually because there is no way to use automation to solve this issue."
"One area where UiPath could improve is by including pre-trained models for general-use documents specific to the Middle East."
 

Pricing and Cost Advice

"OpenText is an expensive solution."
"Some customers say the solution can get costly because it requires licenses or enterprise packages."
"UiPath is a pricey tool for small customers."
"We received a 60-day free trial before having to purchase a license to continue using UiPath Document Understanding."
"I do not know about its price, but for large organizations, UiPath is cheap, whereas, for small organizations, UiPath is high. For example, if 500 licenses are needed for one company, UiPath is cheap. If only 5 licenses are required, UiPath is costly."
"Its pricing can be looked into because it is on the higher side for developing economies, such as India, where the cost of labor is a little cheaper compared to advanced technologies."
"Our clients are concerned about the volume-based pricing model, as UiPath charges more than other vendors in the market."
"UiPath Document Understanding offers fair pricing, primarily if you consider the number of resources and human work the solution reduces, plus the ROI you can get from it."
"UiPath Document Understanding is considered a bit expensive compared to other options like Microsoft Azure, which can offer similar quality at a more affordable rate."
"The pricing is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
12%
Manufacturing Company
11%
Government
11%
Financial Services Firm
17%
Computer Software Company
14%
Real Estate/Law Firm
7%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText Intelligent Capture?
The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.
What needs improvement with OpenText Intelligent Capture?
The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...
What is your primary use case for OpenText Intelligent Capture?
It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...
What do you like most about UiPath Document Understanding?
The solution allows us to continue with vendors whose information comes in correctly and to stop the automation for vendors with many items that are not clearly defined.
What is your experience regarding pricing and costs for UiPath Document Understanding?
It is expensive. The license cost for UiPath Studio has risen to around 3.5 lakhs last year, and I am uncertain how much the increase will be this year. They have also increased the bot prices. The...
What needs improvement with UiPath Document Understanding?
We have to do manual validation for some of the things due to the OCR engine not being so accurate. For example, S is read as 5, 5 as S, 2 as Z, and Z as 2. In the case of currency, if one dot is m...
 

Also Known As

OpenText Captivas
No data available
 

Overview

Find out what your peers are saying about OpenText Intelligent Capture vs. UiPath Document Understanding and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.