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OpenText Business Process Monitoring vs Oracle Real User Experience Insight comparison

OpenText and Oracle are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #30 with an average rating of 9.0, while Oracle is ranked #29 with an average rating of 10.0. OpenText holds a 0.1% mindshare in APM, compared to Oracle’s 0.1% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.
OpenText Business Process M...
Read 6 OpenText Business Process Monitoring reviews
  • 335 Views
  • 165 Comparison Views
100% willing to recommend
Oracle Real User Experience...
Read 5 Oracle Real User Experience Insight reviews
  • 360 Views
  • 159 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight (RUEI) and OpenText Business Process Monitoring (BPM) cater to organizations seeking to improve user experience and monitor business processes effectively. Based on user reviews, OpenText BPM is considered superior in feature set and overall value despite a higher price point.

What features are offered by Oracle Real User Experience Insight in comparison to OpenText Business Process Monitoring?

Oracle RUEI's most valuable features include detailed session analysis, customizable dashboards, and data visualization tools. OpenText BPM offers extensive monitoring features, robust integration capabilities, and detailed process mapping tools. OpenText BPM provides a more comprehensive feature set, making it the preferred choice for those needing extensive monitoring solutions.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to OpenText Business Process Monitoring?

Oracle RUEI could improve in integration with third-party tools, user-friendliness, and advanced reporting capabilities. OpenText BPM users mention the need for enhancements in reporting capabilities, tool complexity, and user interface simplification. Despite these areas for improvement, OpenText BPM’s more frequent updates address user concerns promptly.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to OpenText Business Process Monitoring?

Oracle RUEI is favorably reviewed for its straightforward deployment process, though some users find customer support lacking in responsiveness. OpenText BPM has a more complex deployment process but receives higher praise for its customer service reliability and support effectiveness. OpenText BPM has a slight edge due to its superior customer service.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to OpenText Business Process Monitoring?

Oracle RUEI has a more reasonable setup cost, but users feel the ROI could be better. OpenText BPM, though more expensive, is perceived to offer better long-term value and ROI. This higher cost is justified by the extensive feature set and effective monitoring capabilities, making OpenText BPM a more valuable investment for many users.

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To learn more, read our detailed OpenText Business Process Monitoring vs. Oracle Real User Experience Insight Report (Updated: June 2025).
Buyer's Guide
OpenText Business Process Monitoring vs. Oracle Real User Experience Insight
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
30th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Oracle Real User Experience...
Ranking in Application Performance Monitoring (APM) and Observability
29th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. The mindshare of Oracle Real User Experience Insight is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
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AKM Rezaul Karim - PeerSpot reviewer
Provides you with powerful analysis of your network and business infrastructure
There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."
"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."
"ORUEI lets you create a dashboard that shows you insight into the user experience."
"The most valuable feature is the ability to Drill down to webpage actions."
 

Cons

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"The solution should offer better integration with other tools from a service management perspective."
"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."
"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."
"The application resource usage has increased due to using RUEI."
"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."
 

Pricing and Cost Advice

"On a three-year license package, it was a good deal."
Information not available
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
31%
Computer Software Company
15%
Comms Service Provider
10%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Micro Focus Business Process Monitor?
The current challenges surprised me. It doesn't have SNMP, the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra pro...
See all answers
What is your primary use case for Micro Focus Business Process Monitor?
We wanted to have synthetic monitoring transactions in place, and we have used it for a while with previous tools. It’s basically Topaz or HP, then Micro Focus, and now it’s OpenText. We used it fo...
See all answers
What advice do you have for others considering Micro Focus Business Process Monitor?
I would recommend it to other users because I know the pros and cons. The cons are something we can take care of. We’ll be able to cover off the risk because I know the things now. But the pros are...
See all answers
What do you like most about Oracle Real User Experience Insight?
The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains op...
See all answers
What needs improvement with Oracle Real User Experience Insight?
There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the conne...
See all answers
What advice do you have for others considering Oracle Real User Experience Insight?
I would rate it nine out of 10.
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
June 2025
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
June 2025
Oracle Real User Experience Insight reportDownload Oracle Real User Experience Insight product report
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
Oracle Real User Experience Insight, Oracle RUEI
 

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle
 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee
Buyer's Guide
OpenText Business Process Monitoring vs. Oracle Real User Experience Insight
June 2025
Free Report: OpenText Business Process Monitoring vs. Oracle Real User Experience Insight
Find out what your peers are saying about OpenText Business Process Monitoring vs. Oracle Real User Experience Insight and other solutions. Updated: June 2025.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.