OpenText AI Operations Management vs SolarWinds Hybrid Cloud Observability comparison

OpenText AI Operations Management vs. SolarWinds Hybrid Cloud Observability

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.6

Organizations experience differing returns on OpenText AI Operations, with up to 90% gains from module integration and orchestration.

Sentiment score

5.5

SolarWinds Hybrid Cloud Observability enhances cost efficiency and reduces errors, though some users prefer alternatives due to unmet expectations.

No quotes available

For more quotes and insights, download the OpenText AI Operations Management report

The primary return comes from its effectiveness, leading to significant cost savings, especially since we can create tenants and allow multiple countries to utilize the nodes through shared tools.

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

It saves time by issuing alerts that notify engineers about problems or incidents.

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Business Developement Manager at I.ua

Customer Service

Sentiment score

5.1

OpenText AI Operations Management's customer service is responsive, but technical support quality varies due to offshoring and time zone issues.

Sentiment score

5.7

SolarWinds support is swift and praised but needs better market-specific understanding, particularly in Nigeria, for tailored assistance.

OpenText goes out to bring the right people to answer any inquiries I have.

Data Platforms Manager at a media company with 5,001-10,000 employees

My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.

For more quotes and insights, download the OpenText AI Operations Management report

Product Line Manager at a tech consulting company with 11-50 employees

the support is quick and meets service-level agreements

Business Developement Manager at I.ua

I get an instant response and on-call support as well.

Irshad_Khan

Solutions Architect at Cognizant

The complexities and internal processes in approvals necessitate a more tailored support approach, ensuring that assistance is relevant and timely.

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

Scalability Issues

Sentiment score

7.4

OpenText AI Operations excels in managing large-scale deployments, supporting diverse infrastructures with some performance tuning required.

Sentiment score

7.5

SolarWinds Hybrid Cloud Observability is scalable for large enterprises, supporting up to 100,000 elements, with high user ratings.

The stability and scalability depend on architectural considerations and the company's specific situation.

For more quotes and insights, download the OpenText AI Operations Management report

Product Line Manager at a tech consulting company with 11-50 employees

The product is very easy to scale.

Business Developement Manager at I.ua

A single polling engine with enterprise supports up to 100 additional polling engines, monitoring up to 100,000 elements per instance.

reviewer2764029

Senior Lead at a tech vendor with 10,001+ employees

The scalability of SolarWinds Hybrid Cloud Observability is great.

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

Stability Issues

Sentiment score

6.9

OpenText AI Operations Management is generally stable and reliable, with minor issues during upgrades and environmental changes.

Sentiment score

6.2

SolarWinds Hybrid Cloud Observability is stable when properly deployed, though issues may arise from improper deployment or infrastructure.

We are following approximately 10,000 metrics and logs, and the platform performs pretty well.

For more quotes and insights, download the OpenText AI Operations Management report

Product Line Manager at a tech consulting company with 11-50 employees

In my current environment, we have experienced instability likely due to the deployment not meeting required standards.

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

Room For Improvement

OpenText AI Operations Management needs scalability, UI improvements, simplified licensing, better integration, enhanced support, and cost-effective solutions.

SolarWinds Hybrid Cloud Observability needs better integrations, support, and performance, with easier setup and enhanced customer assistance.

Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized.

Product Line Manager at a tech consulting company with 11-50 employees

Splunk is more business-friendly due to its prettier interface.

For more quotes and insights, download the OpenText AI Operations Management report

Data Platforms Manager at a media company with 5,001-10,000 employees

The solution could improve in areas such as CICD observability.

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Business Developement Manager at I.ua

The initial setup and configuration can also be complex for new users.

AshwaniSingh1

Quality Auditing Associate at a tech vendor with 10,001+ employees

I think deeper integration into Kubernetes, serverless functions, and cloud-native tracing can be implemented as these matter to many organizations.

reviewer2764029

Senior Lead at a tech vendor with 10,001+ employees

Setup Cost

OpenText AI Operations Management is costly initially but offers flexible pricing, automation benefits, and moderate affordability despite complexity.

SolarWinds' node-based licensing is cost-effective but renewal confusion and regional pricing challenges complicate enterprise adoption.

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.

For more quotes and insights, download the OpenText AI Operations Management report

Data Platforms Manager at a media company with 5,001-10,000 employees

The pricing is mid-segment, which means it is neither cheap nor expensive compared to other products.

Business Developement Manager at I.ua

The new pricing models lack clarity in communication, bundling services that we may not actually need, leading to unnecessary costs.

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

Before, everything was licensed. Now with SaaS, it is easy, but some companies say that they are SaaS, but their business model is a license, so it is difficult to do business with them.

Adam Davis

Director, Technical Services at MindSource, Inc.

Valuable Features

OpenText AI Operations Management enhances IT efficiency with integration, event correlation, automation, anomaly detection, scalability, and customizable dashboards.

SolarWinds Hybrid Cloud Observability offers comprehensive monitoring, proactive alerts, and integrations for reduced downtime and enhanced reporting.

This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.

Data Platforms Manager at a media company with 5,001-10,000 employees

We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.

For more quotes and insights, download the OpenText AI Operations Management report

Product Line Manager at a tech consulting company with 11-50 employees

It is easy to scale by increasing the count of observable objects, adding additional servers, and polling engines, which is crucial for enterprise-level projects.

For more quotes and insights, download the SolarWinds Hybrid Cloud Observability report

Business Developement Manager at I.ua

It has an alerting engine where I can define thresholds and configure custom alerts, which can also be integrated with ITSM or a ticketing system to auto-create tickets.

Irshad_Khan

Solutions Architect at Cognizant

Smart Alerts in SolarWinds Hybrid Cloud Observability has been really helpful for our team. For instance, one day, a switch interface started hitting high utilization, which would have caused slowness in network traffic. SolarWinds Hybrid Cloud Observability sent an alert immediately, so we could check the devices and fix the issue before users noticed any problem.

AshwaniSingh1

Quality Auditing Associate at a tech vendor with 10,001+ employees

Categories and Ranking

OpenText AI Operations Mana...

Ranking in Cloud Monitoring Software

20th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Event Monitoring (7th), IT Operations Analytics (7th)

SolarWinds Hybrid Cloud Obs...

Ranking in Cloud Monitoring Software

18th

Average Rating

8.2

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Cloud Monitoring Software category, the mindshare of OpenText AI Operations Management is 0.9%, up from 0.3% compared to the previous year. The mindshare of SolarWinds Hybrid Cloud Observability is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
SolarWinds Hybrid Cloud Observability	0.8%
OpenText AI Operations Management	0.9%
Other	98.3%

Cloud Monitoring Software

Featured Reviews

Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards

Product Line Manager at a tech consulting company with 11-50 employees

OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.

Read full review

Provides timely insights that help prevent network outages and support critical infrastructure decisions

IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees

SolarWinds Hybrid Cloud Observability could be improved, particularly regarding integrations with Huawei solutions. Given Huawei's rapid growth in the tech and network space, the integration with Huawei is not meeting the standards set by integrations with other providers such as Cisco. This is essential for the continued effective use of SolarWinds in the African market. SolarWinds has excelled in its user interface and reporting capabilities regarding custom report creation. However, communication on how to create those custom reports can be enhanced. While many of us figure it out after time, a smoother process for creating custom reports would significantly aid engineers. I chose 9 out of 10 partly because I have recently had issues with integration with Huawei, which is quickly becoming a significant player in the market. Since we operate a majority of our spoke sites with Huawei, SolarWinds tends to lose some advantages because the SNMP criteria for monitoring Huawei devices are not providing the comprehensive reports we need, leading me to deduct one point.

Read full review

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881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Performing Arts

Outsourcing Company

Government

13%

University

Energy/Utilities Company

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	7
Large Enterprise	35

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

What needs improvement with Micro Focus Operations Bridge?

What is your primary use case for Micro Focus Operations Bridge?

I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...

What is your experience regarding pricing and costs for SolarWinds Hybrid Cloud Observability?

Regarding pricing, setup cost, and licensing, we engaged with SolarWinds through a partner, and negotiations were conducted by our procurement team. We received a discount initially, but noticed th...

What needs improvement with SolarWinds Hybrid Cloud Observability?

What is your primary use case for SolarWinds Hybrid Cloud Observability?

My main use case for SolarWinds Hybrid Cloud Observability is proactive monitoring, which allows the network team or the NOC operations monitoring team to know when there are downtimes or possible ...

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Product Reports

OpenText AI Operations Management

January 2026

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

SolarWinds Hybrid Cloud Observability

January 2026

SolarWinds Hybrid Cloud Observability report

Download SolarWinds Hybrid Cloud Observability product report

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

No data available

Overview

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

SolarWinds Hybrid Cloud Observability enhances IT operations with comprehensive visibility across hybrid environments for improved performance and uptime.

Providing a unified platform, SolarWinds Hybrid Cloud Observability allows IT teams to manage, monitor, and optimize both on-premises and cloud resources. It integrates seamlessly with existing tools, improving efficiency with robust data analytics and visualization. Its advanced features decrease time-to-resolution for system issues and help maintain system health.

What are the most important features of SolarWinds Hybrid Cloud Observability?

Comprehensive Visibility: Provides insights into network, application, and infrastructure performance.
Seamless Integration: Works with cloud and on-premises systems for unified management.
Data Analytics: Leverages advanced analytics for performance monitoring and optimization.
Visualization Tools: Offers dashboards and visual representations of key performance indicators.
Scalability: Adapts to growing business needs with flexible deployment options.

Which benefits and ROI aspects should users look for?

Improved System Uptime: Reduces downtime with proactive monitoring.
Efficient Resource Allocation: Optimizes resource usage for cost savings.
Faster Issue Resolution: Decreases time required to identify and fix issues.
Enhanced IT Productivity: Streamlines workflows, enabling more focus on strategic activities.

SolarWinds Hybrid Cloud Observability is implemented across multiple industries like healthcare, finance, and manufacturing to ensure reliable performance and security of IT ecosystems. Its adaptability and comprehensive coverage make it a favored choice for enterprises managing both legacy and cloud-based infrastructures.

SolarWinds

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra

Information Not Available