SugarCRM Platform and Odoo compete in the CRM solutions category. SugarCRM has an upper hand in high customizability and enterprise analytics, while Odoo leads in affordability and multifunctional tools for SMBs.
Features: SugarCRM offers flexibility in customizing fields, user-friendly design for creating modules, and robust default reports customization. Odoo provides extensive modules, seamless integration, and user-friendly interface, making it a versatile tool.
Room for Improvement: SugarCRM could improve in lowering its complexity and enhancing scalability for smaller businesses. Its integration capabilities also need expansion. Odoo should enhance customer support responsiveness, improve certain module functionalities, and streamline the update process.
Ease of Deployment and Customer Service: SugarCRM aligns with enterprise needs through detailed, customizable deployment needing technical expertise and strong support. Odoo offers both cloud-based and on-premise deployment, suited for SMBs, but faces inconsistent support responsiveness.
Pricing and ROI: SugarCRM requires a higher initial investment, aiming for high ROI through tailored solutions for large organizations. Odoo's open-source model offers cost-effectiveness, appealing to businesses seeking comprehensive yet affordable CRM functionalities.
| Product | Market Share (%) |
|---|---|
| Odoo | 2.2% |
| SugarCRM Platform | 0.7% |
| Other | 97.1% |
| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 3 |
Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.
SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
