We performed a comparison between Odoo and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Odoo is highly scalable."
"The most advantageous aspect is that with minimal customization, a company can be automated within a span of two to three months."
"The most valuable feature of Odoo is the fingerprint feature."
"The solution is easy to use."
"Odoo is flexible and serves us quite well. Its interface has improved."
"The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization."
"Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."
"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"It works well with Jira. You can customize it to fit your needs."
"The solution's reporting could be improved."
"Odoo could improve its newsletters and social media campaign features, which currently feel a bit weak."
"Odoo could be better integrated with our warehouse management system."
"Odoo has room for improvement in industry-specific features."
"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."
"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."
"They could thoroughly study the market dynamics of different regions and connecting areas."
"Odoo does not provide integration with other third-party apps like Shopify."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"I would like to see more integration on a mobile platform in the next release."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"You cannot include all your entities under one instance at the moment."
Odoo is ranked 11th in CRM with 30 reviews while SugarCRM Platform is ranked 24th in CRM with 11 reviews. Odoo is rated 8.0, while SugarCRM Platform is rated 7.0. The top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and monday.com, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Odoo vs. SugarCRM Platform report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
