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Netsurion vs SolarWinds Kiwi Syslog Server comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Netsurion
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (5th), Security Information and Event Management (SIEM) (18th), SOC as a Service (3rd), Managed Detection and Response (MDR) (14th), Extended Detection and Response (XDR) (18th)
SolarWinds Kiwi Syslog Server
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
Log Management (23rd)
 

Mindshare comparison

Netsurion and SolarWinds Kiwi Syslog Server aren’t in the same category and serve different purposes. Netsurion is designed for Managed Security Services Providers (MSSP) and holds a mindshare of 0.9%, up 0.8% compared to last year.
SolarWinds Kiwi Syslog Server, on the other hand, focuses on Log Management, holds 1.6% mindshare, down 2.1% since last year.
Managed Security Services Providers (MSSP)
Log Management
 

Featured Reviews

John-Berry - PeerSpot reviewer
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
Muhammad Anas - PeerSpot reviewer
Shows login failures and server issues but search functions and filters could be improved
Kiwi Syslog shows login failures and server issues. I'm using version 9.8.1. It's deployed on-premises. There are four people in my organization who are using this solution. They're all infrastructure engineers The best thing about Kiwi Syslog is that it filters logs into different levels. It's…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The SIEMs and managed service are its most valuable features. We get a weekly report from them which provides a culmination of them combing through millions of events which are triggered across our network every day and minute. Their information security experts basically boil that down to a report which I get emailed once a week. It identifies potential threats and the remediation that I should take to be able to quell those threats."
"They have a number of integrations with different products. Google Workspace is one of them, and Microsoft Azure is another one. They integrate with a number of other things, such as Duo for multi-factor authentication. They can pull the logs from Duo to see if users are coming from bad repeatable IPs or if there are malicious known IPs that may be popping up in the logs. They are able to see that, and they can identify that. Some of the other integrations they do are from inside your network. For firewalls, they can integrate with SonicWall, Cisco, Fortinet, etc. They have a pretty wide variety of things to integrate with and be able to pull the logins from those devices."
"If I were to look at logs manually, there's no way I could do that. As an example, they are 48 million logs processed a day. There is no way I could look at all 48 million of those. So, it gives me a good structure to be able to look at the different incidents which are created and do different searches."
"They have what they call Elasticsearch which is very quick, although that's only available for the last seven days' worth of data. It used to be that, if I wanted to do a search from three days ago, it might take me 10 to 15 minutes because it had to actually unzip some archive files. So I really like that feature. It's almost instantaneous for anything within the last seven days."
"We don't have the eyeballs available to stare and watch for things, or even have the capability of building internal alert systems. So, the managed SOC has been huge for freeing up staff to work on other responsibilities. We are saving on at least one full-time employee."
"I really appreciate the fact that the dashboard breaks everything down into a pretty easy view for me... It shows what changes are happening to privileged user accounts, access and identity, what's cropping up. It shows application activity and whether we've got system resources that aren't online and being found anymore. It's a pretty simple, easy, quick hit and there are the supporting logs behind it. If I need to drill down further, I can do that quickly. It's very effective."
"If we need to do a search for user lockouts, we can go, search, and find locations where they have been locked out, then keep track of those events, historically."
"Their SOC team manages vulnerability management and IOC reviews. They stop bad processes when they happen. The best thing is their weekly reviews of what has been going on in the infrastructure as well as the things that they see and what we should look out for."
"I appreciate that with Kiwi Syslog, we can segregate the logs based on the display, such as using different colors and fonts, which helps greatly in identifying logs by their severity."
"The most valuable features of SolarWinds Kiwi Syslog Server include its ability to provide network mapping and deliver information to my customers about their networks through various methods."
"Simplicity is the most valuable feature."
"Overall, I rate SolarWinds Kiwi Syslog Server ten out of ten."
"I appreciate that with Kiwi Syslog, we can segregate the logs based on the display, such as using different colors and fonts, which helps greatly in identifying logs by their severity."
"The best thing about Kiwi Syslog is that it filters logs into different levels."
"The most valuable feature of SolarWinds Kiwi Syslog Server is its performance and management. Additionally, the solution integrates well."
"We are very happy with the stability of the solution."
 

Cons

"Netsurion's threat detection and response aren't quite mature. I would expect a little more."
"Everything that I've wanted has been added in. EDR was added, and MITRE was added. Those were two big ones that we didn't even have to push for."
"The weekly reporting could use some improvement. For example, when we handed them our landscape document, it took longer than I would have liked for those details to become noticeable within the reports."
"I would like to see a faster response when we see things like 15,000 lockouts. I really wished that I had known that on Friday afternoon rather than waiting until I got the weekly report today. By the same token, they are looking at it from the point of view that this is a system or software malfunction. This is not a bad actor repeating the exact same password three times a second. Therefore, they can tell that this is not a bad thing. However, it's not a security event but it is an operational event for me. Knowing this sort of thing would help my team and me out more because then we would be able to clear out a lot of network traffic that we didn't know was going on. So, we would like quicker updates on non-high security events."
"The deployment of the agents could be a bit easier. We always seem to have a bit of a challenge with that. A lot of times the agents either don't deploy or they quit responding, then we have to go and redeploy them."
"Communication is always something that can be improved, but I feel that any time we've had a communication issue, it's quickly addressed when we bring those up at the monthly meetings. Usually, it's an individual that wasn't clear in the communication, it's not the process per se. You always have to be able to segregate if the process didn't work or an individual either didn't say the right thing or my people didn't understand what they were being told."
"Probably the biggest thing is just: Can I search for this and what's the best way to do it? If I'm looking for two events versus a singular event, I just throw it back at them. They're the experts on it."
"I would like to see the dashboard come up more quickly."
"I would like to have email notifications for emergency logs."
"The Windows log forwarder is not functioning properly. This is a significant concern, as it led to losing a deal due to the inability to provide Windows logs effectively."
"There is a need for an on-premises solution, which could lead to easier sales in larger markets."
"SolarWinds pricing is perceived as very high in the market, which can be a barrier for many customers."
"The Windows log forwarder is not functioning properly."
"SolarWinds Kiwi Syslog Server could improve by reducing the price."
"Technical support could definitely be better."
"I would like to see a more user-friendly and customizable dashboard."
 

Pricing and Cost Advice

"Our budget follows the calendar year. We just started a new budget year at the beginning of the month. We did budget for an increase in our threat management system selection. Therefore, we have the budget to implement and accommodate a threat management system change, including an increase for the quoted actions that we received to improve EventTracker. We are just waiting on our council to approve that budget, which might not be for a little while. Hopefully, when they do, we will be able to jump on doing something."
"When we first got the EventTracker product, we were using SIEM Simplified. At the time they didn't call it that, but it was more of a service thing. So, there was a bit more hand-holding and getting stuff set up, along with failure reports, that they did during the first one to two years. Then, we decided that the the additional money to have someone do these daily reports wasn't terribly useful, so we discontinued that service."
"It is a bit expensive as compared to some of the other products that have come out in recent years. Expense-wise, the only downside is that it is not cheap."
"Our pricing for Netsurion last year was US $52,000 per year."
"I don't know if the pricing is by the seat but we're paying about $20,000 to 25,000 a year. On top of that, we pay for the managed support services. That runs us about another $35,000 or $40,000 a year."
"Netsurion's pricing is competitive. At the same time, they're the only ones who do what we want to do the way we want it. I can't say we would've paid more, but we would've had to have come up with our own solution if they weren't providing that."
"You are paying for different levels, especially as far as the monitoring goes and how often you review it with the team. The other factor that figures in is how many nodes are on your network, such as clients, network equipment, servers, etc. There are some additional pieces on top of that, but it's laid out pretty simply, as far as how much you're going to pay for a node."
"The solution is fairly expensive, but in my experience, all of the SIEM applications that I've evaluated or looked at cost about the same."
"We subscribe and pay directly on the website."
"The price of SolarWinds Kiwi Syslog Server could improve."
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Top Industries

By visitors reading reviews
Computer Software Company
25%
Government
11%
Manufacturing Company
10%
Financial Services Firm
6%
Government
16%
Computer Software Company
9%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?
Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They provide what they promise. From a purchasing perspective, I just have to come ba...
What needs improvement with Netsurion Managed Threat Protection?
There is one area that needs improvement and that is with the agents and the server that's on-site. The system requirements are very, very high. So I need a pretty powerful server to run. If they c...
What is your experience regarding pricing and costs for SolarWinds Kiwi Syslog Server?
SolarWinds pricing is perceived as very high in the market, which can be a barrier for many customers.
What needs improvement with SolarWinds Kiwi Syslog Server?
The Windows log forwarder is not functioning properly. This is a significant concern, as it led to losing a deal due to the inability to provide Windows logs effectively. It should be more user-fri...
What is your primary use case for SolarWinds Kiwi Syslog Server?
Our primary use case for Kiwi Syslog is for gathering logs necessary for auditing purposes.
 

Also Known As

Netsurion Managed Threat Protection, Netsurion EventTracker
Kiwi Syslog Server
 

Overview

 

Sample Customers

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Holy Cross Energy, West Texas A&M University, Medium Enterprise Industrial Manufacturing Company
Find out what your peers are saying about Netsurion vs. SolarWinds Kiwi Syslog Server and other solutions. Updated: May 2023.
856,874 professionals have used our research since 2012.