Microsoft System Center Orchestrator vs WorkFusion comparison

Microsoft System Center Orc...

Read 32 WorkFusion reviews

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Executive SummaryUpdated on Dec 17, 2024

WorkFusion and Microsoft System Center Orchestrator are competing in the automation and orchestration market. WorkFusion often has the upper hand in pricing and support, appealing to businesses seeking cost-effective solutions, while Microsoft System Center Orchestrator stands out with its extensive features.

Features: WorkFusion offers robotic process automation, intelligent automation, and productivity enhancement. Microsoft System Center Orchestrator provides IT process orchestration, integration with Microsoft products, and comprehensive system integration.

Ease of Deployment and Customer Service: WorkFusion provides a straightforward deployment process and responsive customer service. Microsoft System Center Orchestrator integrates well with Microsoft systems, requiring more complex setup but offering detailed documentation for support.

Pricing and ROI: WorkFusion is recognized for lower setup costs and favorable ROI for budget-conscious companies. Microsoft System Center Orchestrator, while more expensive, offers strong ROI due to its robust features and integration capabilities.

To learn more, read our detailed Microsoft System Center Orchestrator vs. WorkFusion Report (Updated: July 2025).

Microsoft System Center Orchestrator vs. WorkFusion

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft System Center Orc...

Ranking in Process Automation

19th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

12th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (9th)

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of Microsoft System Center Orchestrator is 1.0%, up from 0.9% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Dan Campeanu

Security Engineer at ProVision

Automates tasks and manages multiple servers from a central location

The initial setup was quite complex. It required careful preparation of installation steps, as many tasks were not automated as expected. Special attention was needed to prepare groups, users, and permissions at each step to ensure a smooth setup process. Please do so accurately to avoid having to start over. Challenges encountered during deployment included issues with installation and configuration and difficulties detecting machines and executing tasks as expected. Some solutions were found through trial and error during installation, while others were discovered through recommendations from other users. Despite these challenges, the deployment and rollout of Orchestrator took approximately one and a half months to ensure proper functionality.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It can manage multiple servers and workstations from a single location."

"Automation is the most valuable feature of the solution."

"A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending."

"It is useful that WorkFusion provides the entire infrastructure, which allows me to focus on writing code without worrying about maintenance."

"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."

"For automating mundane activities, I can recommend WorkFusion."

"The automation process is the most valuable feature."

"The tool itself is easy. I started using it without really having any coding experience... After just a few clicks, it was doing reconciliations for me."

"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."

"The cognitive features of this solution are good."

More WorkFusion pros

Cons

"The product's management aspect needs enhancement."

"I find the Orchestrator UI to be problematic."

"The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients."

"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."

"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."

"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."

"I would also like for it to be NLP-based."

"I would rate the stability as four out of ten. I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues."

"Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others."

"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."

More WorkFusion cons

Pricing and Cost Advice

"We obtained a license that bundled Windows Server with System Center at no additional cost."

"I give the cost of the solution a five out of ten."

"We are on an annual contract to use the solution."

"Find it online."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"I can't speak to pricing. It's a contract signed by upper management."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"My client is using RPA Express, which is available for them to use free of charge."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

10%

Government

Insurance Company

Financial Services Firm

28%

Computer Software Company

13%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Microsoft System Center Orchestrator?

It can manage multiple servers and workstations from a single location.

What is your experience regarding pricing and costs for Microsoft System Center Orchestrator?

The platform was almost free of cost for us. We obtained a license that bundled Windows Server with System Center at no additional cost.

What needs improvement with Microsoft System Center Orchestrator?

The product's management aspect needs enhancement. It affects the visibility of powerful scripts that were previously accessible. Furthermore, the focus is shifting towards cloud-based features, sp...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Product Reports

Process Automation

Download Microsoft System Center Orchestrator product report

Microsoft System Center Orchestrator report

Download WorkFusion product report

Also Known As

MS System Center Orchestrator

No data available

Overview

As an IT administrator, you probably perform a lot of tasks and procedures to keep your computing environment healthy. You may have automated individual tasks, but typically, not the whole process. With System Center - Orchestrator you tie disparate tasks and procedures together using a graphical user interface Runbook Designer to create reliable, flexible, and efficient end-to-end solutions in your IT environment.

Microsoft

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Information Not Available

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

Microsoft System Center Orchestrator vs. WorkFusion