Microsoft System Center Orchestrator vs WorkFusion comparison

Microsoft System Center Orc...

Read 32 WorkFusion reviews

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Executive SummaryUpdated on Dec 17, 2024

WorkFusion and Microsoft System Center Orchestrator are competing in the automation and orchestration market. WorkFusion often has the upper hand in pricing and support, appealing to businesses seeking cost-effective solutions, while Microsoft System Center Orchestrator stands out with its extensive features.

Features: WorkFusion offers robotic process automation, intelligent automation, and productivity enhancement. Microsoft System Center Orchestrator provides IT process orchestration, integration with Microsoft products, and comprehensive system integration.

Ease of Deployment and Customer Service: WorkFusion provides a straightforward deployment process and responsive customer service. Microsoft System Center Orchestrator integrates well with Microsoft systems, requiring more complex setup but offering detailed documentation for support.

Pricing and ROI: WorkFusion is recognized for lower setup costs and favorable ROI for budget-conscious companies. Microsoft System Center Orchestrator, while more expensive, offers strong ROI due to its robust features and integration capabilities.

To learn more, read our detailed Microsoft System Center Orchestrator vs. WorkFusion Report (Updated: September 2025).

Microsoft System Center Orchestrator vs. WorkFusion

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft System Center Orc...

Ranking in Process Automation

19th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

10th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (8th)

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of Microsoft System Center Orchestrator is 1.1%, up from 0.9% compared to the previous year. The mindshare of WorkFusion is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
WorkFusion	0.6%
Microsoft System Center Orchestrator	1.1%
Other	98.3%

Process Automation

Featured Reviews

Dan Campeanu

Security Engineer at ProVision

Automates tasks and manages multiple servers from a central location

The initial setup was quite complex. It required careful preparation of installation steps, as many tasks were not automated as expected. Special attention was needed to prepare groups, users, and permissions at each step to ensure a smooth setup process. Please do so accurately to avoid having to start over. Challenges encountered during deployment included issues with installation and configuration and difficulties detecting machines and executing tasks as expected. Some solutions were found through trial and error during installation, while others were discovered through recommendations from other users. Despite these challenges, the deployment and rollout of Orchestrator took approximately one and a half months to ensure proper functionality.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It can manage multiple servers and workstations from a single location."

"Automation is the most valuable feature of the solution."

"It is useful that WorkFusion provides the entire infrastructure, which allows me to focus on writing code without worrying about maintenance."

"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review."

"In terms of stability, it's quite good. It's an internal IP product."

"The tool itself is easy. I started using it without really having any coding experience... After just a few clicks, it was doing reconciliations for me."

"This solution has great document recognition capabilities."

"The most valuable feature is that it is easy to use."

"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."

"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."

More WorkFusion pros

Cons

"I find the Orchestrator UI to be problematic."

"The product's management aspect needs enhancement."

"I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues."

"If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side."

"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."

"A better graphical user interface that allows business users to perform automation would make this solution number one in the market."

"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."

"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."

"In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complicating workflow creation."

"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."

More WorkFusion cons

Pricing and Cost Advice

"I give the cost of the solution a five out of ten."

"We obtained a license that bundled Windows Server with System Center at no additional cost."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"My client is using RPA Express, which is available for them to use free of charge."

"Find it online."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"We are on an annual contract to use the solution."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

10%

Government

Insurance Company

Financial Services Firm

26%

Computer Software Company

15%

Government

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	10
Large Enterprise	23

Questions from the Community

What do you like most about Microsoft System Center Orchestrator?

It can manage multiple servers and workstations from a single location.

What is your experience regarding pricing and costs for Microsoft System Center Orchestrator?

The platform was almost free of cost for us. We obtained a license that bundled Windows Server with System Center at no additional cost.

What needs improvement with Microsoft System Center Orchestrator?

The product's management aspect needs enhancement. It affects the visibility of powerful scripts that were previously accessible. Furthermore, the focus is shifting towards cloud-based features, sp...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Automation Anywhere vs WorkFusion

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Product Reports

Download Microsoft System Center Orchestrator product report

Process Automation

October 2025

Microsoft System Center Orchestrator report

Download WorkFusion product report

September 2025

Also Known As

MS System Center Orchestrator

No data available

Overview

As an IT administrator, you probably perform a lot of tasks and procedures to keep your computing environment healthy. You may have automated individual tasks, but typically, not the whole process. With System Center - Orchestrator you tie disparate tasks and procedures together using a graphical user interface Runbook Designer to create reliable, flexible, and efficient end-to-end solutions in your IT environment.

Microsoft

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Information Not Available

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street