Microsoft System Center Orchestrator vs WorkFusion comparison

Microsoft System Center Orc...

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Executive SummaryUpdated on Dec 17, 2024

WorkFusion and Microsoft System Center Orchestrator are competing in the automation and orchestration market. WorkFusion often has the upper hand in pricing and support, appealing to businesses seeking cost-effective solutions, while Microsoft System Center Orchestrator stands out with its extensive features.

Features: WorkFusion offers robotic process automation, intelligent automation, and productivity enhancement. Microsoft System Center Orchestrator provides IT process orchestration, integration with Microsoft products, and comprehensive system integration.

Ease of Deployment and Customer Service: WorkFusion provides a straightforward deployment process and responsive customer service. Microsoft System Center Orchestrator integrates well with Microsoft systems, requiring more complex setup but offering detailed documentation for support.

Pricing and ROI: WorkFusion is recognized for lower setup costs and favorable ROI for budget-conscious companies. Microsoft System Center Orchestrator, while more expensive, offers strong ROI due to its robust features and integration capabilities.

To learn more, read our detailed Microsoft System Center Orchestrator vs. WorkFusion Report (Updated: June 2025).

Microsoft System Center Orchestrator vs. WorkFusion

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft System Center Orc...

Ranking in Process Automation

19th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

12th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (8th)

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of Microsoft System Center Orchestrator is 0.9%, up from 0.8% compared to the previous year. The mindshare of WorkFusion is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Dan Campeanu

Security Engineer at ProVision

Automates tasks and manages multiple servers from a central location

The initial setup was quite complex. It required careful preparation of installation steps, as many tasks were not automated as expected. Special attention was needed to prepare groups, users, and permissions at each step to ensure a smooth setup process. Please do so accurately to avoid having to start over. Challenges encountered during deployment included issues with installation and configuration and difficulties detecting machines and executing tasks as expected. Some solutions were found through trial and error during installation, while others were discovered through recommendations from other users. Despite these challenges, the deployment and rollout of Orchestrator took approximately one and a half months to ensure proper functionality.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It can manage multiple servers and workstations from a single location."

"Automation is the most valuable feature of the solution."

"The solution is stable, we have not had any glitches or problems."

"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."

"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."

"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."

"The automation process is the most valuable feature."

"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."

More WorkFusion pros

Cons

"I find the Orchestrator UI to be problematic."

"The product's management aspect needs enhancement."

"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."

"A better graphical user interface that allows business users to perform automation would make this solution number one in the market."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others."

"WorkFusion comes packed with certain libraries and .jars. At times, you understand that you're using a system in which a library or .jar is outdated and you need to upgrade it... They need to better manage quickly making changes in WorkFusion to accommodate a situation where other technologies are not supporting the platform."

"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."

"It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."

"The user experience could be better both from an RPA perspective and from a business perspective."

More WorkFusion cons

Pricing and Cost Advice

"I give the cost of the solution a five out of ten."

"We obtained a license that bundled Windows Server with System Center at no additional cost."

"It is not the most expensive solution, but it is also not the cheapest."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

"I can't speak to pricing. It's a contract signed by upper management."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Government

11%

Manufacturing Company

Insurance Company

Financial Services Firm

30%

Computer Software Company

15%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Microsoft System Center Orchestrator?

It can manage multiple servers and workstations from a single location.

What is your experience regarding pricing and costs for Microsoft System Center Orchestrator?

The platform was almost free of cost for us. We obtained a license that bundled Windows Server with System Center at no additional cost.

What needs improvement with Microsoft System Center Orchestrator?

The product's management aspect needs enhancement. It affects the visibility of powerful scripts that were previously accessible. Furthermore, the focus is shifting towards cloud-based features, sp...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Product Reports

Download Microsoft System Center Orchestrator product report

Process Automation

June 2025

Microsoft System Center Orchestrator report

Download WorkFusion product report

May 2025

Also Known As

MS System Center Orchestrator

No data available

Overview

As an IT administrator, you probably perform a lot of tasks and procedures to keep your computing environment healthy. You may have automated individual tasks, but typically, not the whole process. With System Center - Orchestrator you tie disparate tasks and procedures together using a graphical user interface Runbook Designer to create reliable, flexible, and efficient end-to-end solutions in your IT environment.

Microsoft

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Information Not Available

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street