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Microsoft Purview Compliance Manager vs Segment comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Microsoft Purview Compliance Manager enhances ROI by reducing costs, process times, and improving security with no extra fees.
Sentiment score
6.5
Segment improved conversion rates, reduced costs, and enhanced customer insights, leading to significant ROI and efficiency gains.
The process is reduced from weeks to a day, showcasing a solid nine for return on investment.
Head of Technology Operations at Pobl Group
Engineering effort related to data integration and tracking maintenance decreased by roughly 40 to 50%.
Senior Quality Analyst at a consultancy with 51-200 employees
It's hard to quantify exactly the hours spent, but from that abandoned basket flow, it was something around seven million DKK that has been made since we launched it.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
This also helped us save around 40,000 US dollars across all different personnel in cost per project.
Senior Product Manager at Optiblack
 

Customer Service

Sentiment score
5.0
Microsoft Purview Compliance Manager's support needs improvement with slow response times, inconsistent support, and insufficient training resources.
Sentiment score
7.0
Segment's customer support is efficient, helpful, and knowledgeable, with timely responses and valuable meetings, though more hands-on help is suggested.
Since I approach them with more complicated issues, it takes quite a bit of time to get through those two support tiers.
Senior security analyst at MB Cybermode
The support staff, who are often outsourced, seem not adequately equipped to handle issues quickly and efficiently.
Information Technology Auditor at a retailer with 10,001+ employees
The quality of support is affected because most support staff seem focused on obtaining five-star ratings rather than resolving problems thoroughly.
System Administrator at Templars
Segment's customer support is amazing.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
At our initial phase, whenever I required any help related to the setup, I contacted them and they provided me with the solution in very little time.
Senior Quality Analyst at a consultancy with 51-200 employees
I received my reply from Segment support team within 24 hours.
Senior Product Manager at Optiblack
 

Scalability Issues

Sentiment score
6.8
Microsoft Purview Compliance Manager offers scalable compliance management, adaptable to expanding needs, though policy granularity can sometimes be limited.
Sentiment score
6.0
Segment efficiently manages high traffic with centralized infrastructure, supporting growth despite uneven scalability across features.
As services increase, eDiscovery capabilities also increase, allowing easy deployment.
Digital Forensic Investigator at Los Angeles Unified School District
It is straightforward since it scans everything, covering all aspects needed in our operations.
Head of Technology Operations at Pobl Group
While the solution is scalable in terms of user numbers, there are limitations when creating more granular level policies.
Information Technology Auditor at a retailer with 10,001+ employees
As our user base, event volumes, and number of integrations increased over time, Segment was able to handle the additional load without requiring any major architectural changes from our side.
Senior Quality Analyst at a consultancy with 51-200 employees
It's fully capable of handling all of the different use cases that we have in our company and we have a very complicated company.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
 

Stability Issues

Sentiment score
7.8
Microsoft Purview Compliance Manager is stable and reliable, though could improve in user-friendliness and competitiveness in eDiscovery tools.
Sentiment score
8.2
Segment is stable, efficiently managing large volumes with minimal downtime, crucial for analytics despite occasional rare data transfer lags.
Despite stability, it needs to be more user-friendly and competitive compared to other eDiscovery tools.
Digital Forensic Investigator at Los Angeles Unified School District
It is reliable and I can depend on it.
Head of Technology Operations at Pobl Group
In terms of latency, stability is not an issue.
Information Technology Auditor at a retailer with 10,001+ employees
I have not experienced any critical outages directly impacting our business operations.
Senior Quality Analyst at a consultancy with 51-200 employees
 

Room For Improvement

Microsoft Purview Compliance Manager requires better integration, automation, accessibility, and expanded functionality; users seek improved interface and budget-friendly licensing.
Segment should enhance video tutorials, UI navigation, pricing, and customization for better user experience and non-technical support.
Microsoft Copilot Security converts human language to search queries using its AdLM language model.
Digital Forensic Investigator at Los Angeles Unified School District
The speed and accessibility, particularly in the user interface, require significant work.
Senior security analyst at MB Cybermode
The Purview Compliance Portal's log management could be more user-friendly, making data retrieval, like email logs, challenging.
Information Technology Auditor at a retailer with 10,001+ employees
More flexibility in pricing models or clear scaling options would make it easier for mid-sized companies to expand usage without significant budget concerns.
Senior Quality Analyst at a consultancy with 51-200 employees
These video tutorials would really illustrate how to use the tool to its full potential.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
A standardized SOP would help us create our own integrations to newly created destinations.
Senior Product Manager at Optiblack
 

Setup Cost

Microsoft Purview Compliance Manager is cost-effective, especially for Microsoft 365 E5 users, offering competitive pricing with strong compliance benefits.
I rate the pricing as a one since it is included in what I am already paying for, as part of the Microsoft 365 E5 licensing.
Head of Technology Operations at Pobl Group
Microsoft Purview Compliance Manager is priced at 60% to 70% compared to some competitors.
Information Technology Auditor at a retailer with 10,001+ employees
It was not excessively expensive.
Systems Engineer at a leisure / travel company with 201-500 employees
I know that we're very happy with the pricing so far.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
 

Valuable Features

Microsoft Purview Compliance Manager streamlines compliance with integrated tools, automation, and dashboards, enhancing security and efficiency across platforms.
Segment boosts efficiency and decision-making by enhancing data accuracy, customer engagement, and integration through its robust features.
Microsoft Purview Compliance Manager's eDiscovery is essential for organizations using Outlook as their email service.
Digital Forensic Investigator at Los Angeles Unified School District
The most valuable feature is data classification retention since I deal with terabytes of data, and managing and monitoring it simplifies the process.
Head of Technology Operations at Pobl Group
The best aspect is that it requires little to no time for implementation if I am using all of Microsoft's tools.
Senior security analyst at MB Cybermode
I think predictive audiences require a 360 view of the customer in order to create these types of AI audiences because they use a lot of different data points.
Web and marketing automation specialist at a logistics company with 5,001-10,000 employees
Segment has improved our data quality and our ease of collection, and most importantly, it has saved us time by not having to maintain a custom tool for server-side tracking.
Data Engineer at a consultancy with 10,001+ employees
Segment has positively impacted my organization by reducing implementation time to one-third of what it previously took.
Senior Product Manager at Optiblack
 

Categories and Ranking

Microsoft Purview Complianc...
Ranking in Data Governance
21st
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
10
Ranking in other categories
Microsoft Security Suite (24th)
Segment
Ranking in Data Governance
20th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
Web Analytics (6th), Customer Data Platforms (CDP) (1st)
 

Mindshare comparison

As of August 2026, in the Data Governance category, the mindshare of Microsoft Purview Compliance Manager is 1.1%, up from 0.9% compared to the previous year. The mindshare of Segment is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Governance Mindshare Distribution
ProductMindshare (%)
Segment0.7%
Microsoft Purview Compliance Manager1.1%
Other98.2%
Data Governance
 

Featured Reviews

reviewer2797275 - PeerSpot reviewer
Systems Engineer at a leisure / travel company with 201-500 employees
Compliance reporting has provided governance insights and now needs faster expert support access
I would rate Microsoft Support a six or seven on a scale of one to ten, depending on who you get. Microsoft could potentially improve by being able to reach the right people immediately instead of having to deal with lower-level support staff. As an enterprise customer, having that enterprise liaison is beneficial. I have a single point of contact for issues. Previously, when this was first set up without that liaison, calling support meant getting level one support who could not help, then level two support who also could not help, and finally reaching someone who could actually assist. Having a designated Microsoft representative or support person is definitely key.
Vyas Shubham - PeerSpot reviewer
Senior Quality Analyst at a consultancy with 51-200 employees
Centralized data workflows have empowered cross‑team insights and drive better product decisions
Segment provides strong capabilities overall, but there are still areas of improvement. One area that comes to mind is the pricing and scalability cost. As data volumes, event tracking, and integrations increase, the platform can become expensive for growing organizations. More flexibility in pricing models or clear scaling options would make it easier for mid-sized companies to expand usage without significant budget concerns. Another improvement is that there is a learning curve for advanced configuration or governance features. Basic implementation is relatively straightforward, but some advanced capabilities, such as protocol management, identity resolution, custom transformation, and complex audience segmentation, can require deeper technical knowledge. More guided workflows, building recommendations, and simplified administrative controls would surely improve the usability for non-technical teams.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Comms Service Provider
10%
Computer Software Company
8%
Government
8%
Outsourcing Company
11%
Financial Services Firm
10%
Computer Software Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Purview Compliance Manager?
The pricing and setup cost is comparable to everything else that would be available regarding licensing. It was not excessively expensive. It is another expense to manage, but paying for the soluti...
What is your primary use case for Microsoft Purview Compliance Manager?
Microsoft Purview Compliance Manager is used for governance and checking to ensure that what is being put out there is correct and is not violating any corporate policies. We use it for data classi...
What advice do you have for others considering Microsoft Purview Compliance Manager?
I have experience with IronScales by chance or other similar products. It was not purchased through AWS Marketplace but was purchased through a vendor. We do deal with Intune with Microsoft. I have...
What is your experience regarding pricing and costs for Segment?
We have seen approximately a fifteen to twenty percent savings in money and also need fewer employees to do the job after using Segment, with approximately thirty-five to forty percent of time save...
What needs improvement with Segment?
Segment provides strong capabilities overall, but there are still areas of improvement. One area that comes to mind is the pricing and scalability cost. As data volumes, event tracking, and integra...
What is your primary use case for Segment?
I have been using Segment for the last two and a half years as part of my role as a Product Analyst. During this period, I have worked extensively with the platform for customer data collection, ev...
 

Also Known As

Microsoft Compliance Manager
Segment.io
 

Overview

 

Sample Customers

Information Not Available
Nokia, rdio, Bonobos, LiveNation, Atlassian
Find out what your peers are saying about Microsoft Purview Compliance Manager vs. Segment and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.