No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft Exchange Online vs Superhuman comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on May 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Exchange Online
Ranking in Email Applications
2nd
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
93
Ranking in other categories
No ranking in other categories
Superhuman
Ranking in Email Applications
14th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Email Applications category, the mindshare of Microsoft Exchange Online is 9.7%, down from 12.5% compared to the previous year. The mindshare of Superhuman is 2.6%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications Mindshare Distribution
ProductMindshare (%)
Microsoft Exchange Online9.7%
Superhuman2.6%
Other87.7%
Email Applications
 

Featured Reviews

Yogesh Autade - PeerSpot reviewer
Senior Security Engineer at Softcell Technologies Limited
Integrated email security has improved phishing response and provides better threat visibility
Microsoft Exchange Online could be improved with more intuitive administration workflows, better troubleshooting visibility, and simpler mail flow analysis for complex environments. We would also appreciate more granular reporting, faster access to detailed message tracking data, and improved alerting around suspicious mailbox activity to help security and messaging teams investigate issues more efficiently. One area where Microsoft Exchange Online could improve is the administrative user experience. Some advanced mail flow, compliance, and troubleshooting tasks still require navigating multiple Microsoft portals. A more unified management interface and deeper integration visibility across Exchange, Defender, and Microsoft 365 security tools would make day-to-day operations more efficient for administrators and SOC teams.
Siddharth Mallya - PeerSpot reviewer
Strategic Alliances and Business Development at Onnivation
Email triage solution that actions and handles emails based on preferences
Superhuman could be improved by being made available across a broader range of devices including Android and Windows PCs. Superhuman is also a phone app, which is available only on DiOS right now. Because it's not available on Android, you have to use Gmail for your phone, and use Superhuman for your desktop. The search feature could be improved. Currently, Gmail search is a lot more robust because you can filter results based on your requirements. Superhuman does not offer this way of searching which can make emails difficult to find.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has been stable with good performance on offer."
"It is very manageable."
"Microsoft has many consultants who can provide support."
"Having the solution on the cloud has alleviated the need to have hardware on-premises, so I no longer have to deal with the expense of power usage and the hardware taking up space, and we can now focus more on the business instead of our assets."
"You have no idea how relieved the Fortune 500 company mail admins were with this."
"The overall usage was all good."
"Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."
"The most valuable feature of Microsoft Exchange Online is its ease of use."
"It is fast, and it increases your productivity."
"It is a productivity-driven email software that is fast, increases your productivity, and cuts down the time you spend compared to traditional email software."
"The best feature about Superhuman is the fact that you don't have to manually go through your emails, as this solution segregates your email according to your preferences and how you want to categorize emails."
 

Cons

"The mail-blocking feature is not great and could be improved."
"Technical support can be improved by shortening the response time and increasing their knowledge."
"The demo version we were provided had issues with emails bouncing or being delayed."
"I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities."
"The solution's performance can be improved when you are trying to access it remotely."
"I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails."
"When we call for support or create a ticket, it takes much longer to address the issue, and their response time is very low."
"The cost is very high, and not every customer can afford licenses."
"It can have a few more integrations. As far as I know, it is being integrated with Salesforce."
"Superhuman could be improved by being made available across a broader range of devices including Android and Windows PCs."
 

Pricing and Cost Advice

"The product is very cheap."
"I find it reasonably priced."
"The price is a bit high. It is especially expensive in the Indian market."
"I think it's just awesome. There's no argument about how much value you get on the per user, for user expenditure. It's really great, I don't have any issues with it. I think it's excellent."
"The licensing cost increased at least 15 to 20 percent recently and it would be helpful for them to be reduced."
"The product is expensive and has an annual subscription."
"The pricing is a bit more expensive than other solutions."
"There is a license for Microsoft Exchange Online and I have information on that, but there have been so many changes to the licensing and it's a completely different story nowadays. Microsoft has been pushing users to buy a package of products under one license. Users are becoming more dependent on Microsoft rather than independent, that you can't decide anymore, and from my point of view, that is bad."
"It is fairly expensive. They have monthly and yearly licensing options."
report
Use our free recommendation engine to learn which Email Applications solutions are best for your needs.
915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
9%
Comms Service Provider
9%
Financial Services Firm
8%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise17
Large Enterprise41
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Exchange Online?
If I segment it into three points: low price, average, and high price, I would place Microsoft Exchange Online between average and high price.
What needs improvement with Microsoft Exchange Online?
Microsoft Exchange Online could be improved with more intuitive administration workflows, better troubleshooting visibility, and simpler mail flow analysis for complex environments. We would also a...
What is your primary use case for Microsoft Exchange Online?
Microsoft Exchange Online serves as our enterprise email hosting platform, providing secure mail flow management and centralized messaging services for users across multiple locations. From a secur...
Ask a question
Earn 20 points
 

Also Known As

Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
No data available
 

Overview

 

Sample Customers

Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
Eat24
Find out what your peers are saying about Microsoft Exchange Online vs. Superhuman and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.