We performed a comparison between Microsoft Dynamics CRM and Salesforce Essentials based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"The solution is stable."
"Dynamics is easy to use. There are several fields I can filter."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"The initial setup is very easy."
"Salesforce makes tracking every product and customer activity easy, enabling managers to monitor their products, such as key products and their peak performance."
"The most important feature is how Salesforce Essentials brings together information from multiple channels. The nature of our complex custom product data has been challenging due to our manufacturing nature. Salesforce also allowed business processes like finance, credit lines, customer complaints, and quality issues to integrate seamlessly. I haven’t used the mobile app functionality, because we haven't fully utilized because of our preferance of more personal interactions over using mobile apps."
"The product is stable."
"The solution is very scalable and flexible. It can be customized as per the business need."
"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"The solution should improve the user experience in the process of creating and activating offers."
"The solution could improve by having better integration documentation."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"The mobile side of the product doesn't look that great right now."
"Better integration would be an improvement."
"The product's reporting area has certain shortcomings, making it an area where improvements are required."
"Less integration would be better. It should work independently."
"Integrating Salesforce with SAP, considering our business relies heavily on SAP for ERP, has been quite challenging due to the intricate product configurations. Unlike standard products like computers with a few options, our products have hundreds of configurable options, making the integration complex. If such integration were possible, it would have been easier to understand the unique nature of our industry and the limited number of customers who buy steel products, unlike consumer electronics."
"The solution could be cheaper."
"Salesforce Essentials does not contain domain-specific solutions."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Salesforce Essentials is ranked 22nd in CRM with 5 reviews. Microsoft Dynamics CRM is rated 7.8, while Salesforce Essentials is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Salesforce Essentials writes "Offers good mobile app support, user-friendly UI and convenient to use". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Salesforce Essentials is most compared with . See our Microsoft Dynamics CRM vs. Salesforce Essentials report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
