We performed a comparison between Microsoft Dynamics 365 Customer Service and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft Dynamics 365 Customer Service has valuable customization features."
"It is a stable product."
"The insights are quite helpful."
"Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service."
"Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems."
"Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions."
"Offers integration with hosted solutions."
"I liked the solution's web version and user interface."
"I think the whole pipeline tracking is most useful for us."
"The solution is always stable."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"Zoho CRM's best feature is its reporting."
"The initial setup is pretty fast."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"Zoho CRM integrates easily with customer service workflows."
"There are many features that capture customer data."
"The platform’s UI could be better."
"The solution could better integrate with other enterprise solutions."
"The product could be serverless."
"The product doesn’t meet standard functionality. There should be enough features included in it."
"The things that are needed are not available in the documentation."
"They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."
"The initial setup was not very straightforward because assigning the new processes with 365 was a bit complex."
"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."
"The integration should be more user-friendly."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The mobile application is a little complicated and could be simplified."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"This solution needs a more user-friendly interface."
"Some of our clients could not develop their requirements using the product."
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Microsoft Dynamics 365 Customer Service is ranked 18th in CRM with 14 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Microsoft Dynamics 365 Customer Service is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Microsoft Dynamics 365 Customer Service writes "A stable solution that can be used for regular office communication, collaboration, and office documentation". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Microsoft Dynamics 365 Customer Service is most compared with Zendesk, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Microsoft Dynamics 365 Customer Service vs. Zoho CRM report.
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