We performed a comparison between Microsoft Dynamics 365 Customer Service and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I liked the solution's web version and user interface."
"I mainly do customer management, setting records, and things like that."
"The data is always available to the users regardless of location because of the tool's cloud-based nature. The solution is highly stable. I rate it a perfect ten. The product is highly scalable Microsoft Dynamics 365 Customer Service stands out due to its rich features, ease of deployment, and straightforward licensing structure."
"Microsoft Dynamics 365 Customer Service has valuable customization features."
"Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service."
"It has easy-to-use customization features."
"There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier."
"Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems."
"It integrates well with other Microsoft products."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The solution is scalable."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"The initial setup is very easy."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"The product could be serverless."
"The platform’s UI could be better."
"They could add a new chart or dashboard for visualization in the product."
"The technical support should be dramatically improved."
"The things that are needed are not available in the documentation."
"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."
"They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."
"The product doesn’t meet standard functionality. There should be enough features included in it."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"The price of Microsoft Dynamics CRM could improve."
"They should work on improving the solution's scalability."
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Microsoft Dynamics 365 Customer Service is ranked 18th in CRM with 14 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Microsoft Dynamics 365 Customer Service is rated 8.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of Microsoft Dynamics 365 Customer Service writes "A stable solution that can be used for regular office communication, collaboration, and office documentation". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Microsoft Dynamics 365 Customer Service is most compared with Zendesk, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Microsoft Dynamics 365 Customer Service vs. Microsoft Dynamics CRM report.
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