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Micro Focus ZENworks Configuration Management vs Quest KACE Systems Management comparison

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Here are some excerpts of what they said:
Pros
"The most valuable feature is the impact analysis."

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"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling.""The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well.""We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those.""The service desk can be configured and customized to better serve our environment.""The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment.""The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches.""Pretty much all of the features are valuable. The inventory is very helpful to be able to keep track of our devices. The deployments make it easy to deploy new software packages or upgrade packages. The help desk is also a great tool for tracking problems and problem tickets.""It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."

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Cons
"The native UI should be simplified because it is outdated and a little bit over-complicated."

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"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now.""I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement.""When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth.""The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not.""I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this.""It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk.""Scalability is my primary concern right now.""The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."

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Pricing and Cost Advice
  • "We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."
  • "The pricing and licensing are good. It's worth it."
  • "Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."
  • "Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."
  • "We buy consulting fees from Software Factory, then we pay extra for it."
  • "We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."
  • "We are also saving on the licensing fee, compared to other endpoint management solutions."
  • "The pricing and licensing are absolutely fair."
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    I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.
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    We buy consulting fees from Software Factory, then we pay extra for it.
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    I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real… more »
    Ranking
    13th
    Views
    637
    Comparisons
    460
    Reviews
    1
    Average Words per Review
    600
    Rating
    9.0
    3rd
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    Comparisons
    Also Known As
    HPE CMS, HPE Configuration Management, Micro Focus Configuration Management
    Dell KACE Systems Management
    Learn More
    Overview

    Micro Focus' Configuration Management System is a comprehensive set of CMDB tools collects, stores, manages, updates, and presents data about software and infrastructure services configuration so you can lower costs and mitigate risk.

    The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.

    Offer
    Learn more about Micro Focus ZENworks Configuration Management
    Learn more about Quest KACE Systems Management
    Sample Customers
    Tech Mahindra, NNIT, ASIC
    Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider23%
    Government8%
    Insurance Company6%
    REVIEWERS
    University28%
    Financial Services Firm17%
    Manufacturing Company10%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider15%
    Manufacturing Company8%
    Government7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business24%
    Midsize Enterprise48%
    Large Enterprise27%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise15%
    Large Enterprise73%
    Find out what your peers are saying about Microsoft, Red Hat, Quest Software and others in Configuration Management. Updated: January 2022.
    566,406 professionals have used our research since 2012.

    Micro Focus ZENworks Configuration Management is ranked 13th in Configuration Management with 1 review while Quest KACE Systems Management is ranked 3rd in Configuration Management with 28 reviews. Micro Focus ZENworks Configuration Management is rated 9.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Micro Focus ZENworks Configuration Management writes "Helpful impact analysis and the discovery capability is quite good". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". Micro Focus ZENworks Configuration Management is most compared with Microsoft Endpoint Configuration Manager, BMC TrueSight Server Automation, Red Hat Ansible Automation Platform, HashiCorp Terraform and SaltStack, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and SolarWinds Patch Manager.

    See our list of best Configuration Management vendors.

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