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Masergy Cloud Contact Center vs NetFortris Call Recording comparison

Masergy and NetFortris are both solutions in the Contact Center Platforms category. Masergy is ranked #23, while NetFortris is ranked #18. Masergy holds a 0.8% mindshare in CCP, compared to NetFortris’s 0.2% mindshare.
Masergy Cloud Contact Center
  • 48 Views
  • 22 Comparison Views
NetFortris Call Recording
  • 55 Views
  • 25 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Masergy Cloud Contact Center and NetFortris Call Recording based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

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To learn more, read our detailed Contact Center Platforms Report (Updated: May 2025).
Buyer's Guide
Contact Center Platforms
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Masergy Cloud Contact Center
Ranking in Contact Center Platforms
23rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Hosted and Cloud Based VoIP (12th)
NetFortris Call Recording
Ranking in Contact Center Platforms
18th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Contact Center Platforms category, the mindshare of Masergy Cloud Contact Center is 0.8%, up from 0.3% compared to the previous year. The mindshare of NetFortris Call Recording is 0.2%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Platforms
Buyer's Guide
Contact Center Platforms
May 2025
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Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: May 2025.
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855,080 professionals have used our research since 2012.
 

Comparisons

Genesys Cloud CX vs Masergy Cloud Contact Center Logo
Genesys Cloud CX vs Masergy Cloud Contact Center
Compared 100% of the time
More Masergy Cloud Contact Center Competitors
No data available
 

Product Reports

Buyer's Guide
Contact Center Platforms
May 2025
Masergy Cloud Contact Center reportDownload Masergy Cloud Contact Center product report
Buyer's Guide
Contact Center Platforms
May 2025
NetFortris Call Recording reportDownload NetFortris Call Recording product report
 

Overview

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Masergy
Using NetFortris Call Recording, business calls can be easily and accurately recorded, on-demand or constantly through "always-on" functionality. Recorded calls can be played back through our easy-to-use web interface and offers single or multi-site support, a reliable and scalable architecture, secure data access, and advanced search capabilities.
NetFortris
 

Sample Customers

Essen Health Care, Eurostar
Information Not Available
Buyer's Guide
Contact Center Platforms
May 2025
Download Free Report
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: May 2025.
DOWNLOAD NOW
855,080 professionals have used our research since 2012.
See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.