We performed a comparison between ManageEngine ServiceDesk Plus and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It's very easy to customize the tool to your business needs."
"There's no problem with the software."
"CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform."
"The workflow automation is the most valuable feature of this solution."
"The strength is its pricing. It is easy to use."
"The product is extremely user-friendly. It is easy to build the workflows and electronic forms."
"There are a lot of great templates that you can take advantage of."
"This solution has provided a way to manage request tracking and resolution."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"There is room for improvement in the automation. ManageEngine ServiceDesk Plus should take note of repeated incidents and automatically offer solutions to them."
"Offers very limited customizations."
"The documentation could be improved."
"It needs more customization and the ability to generate reports based on custom feeds. At present, if you create a custom feed in any form, you cannot create a report based on those criteria."
"There's no native integrations between the systems."
"There are some performance issues. The solution we used before this ran through a centralized server for remote control and it was much more responsive than this one is. There is a bit of a lag with the remote control option."
"I'd like to understand more technical features due to the fact that I want to teach globally. I understand all the questions in the search engine. I want to find more technical information about the product."
"A 360-degree view of the asset life cycle should be integrated with the service desk to provide better understanding and asset management."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
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ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. ManageEngine ServiceDesk Plus is rated 8.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, Zoho Desk and BMC Helix ITSM, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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