We performed a comparison between ManageEngine IT Asset Management and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support is great."
"The auto-discovery feature has helped us a lot."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The asset management tool is costly."
"The engineering area needs improvement."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. ManageEngine IT Asset Management is rated 9.4, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". ManageEngine IT Asset Management is most compared with Lansweeper, Freshservice, Axonius, ServiceNow and Device42, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our ManageEngine IT Asset Management vs. SymphonyAI IT Service Management report.
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