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ManageEngine Applications Manager vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ManageEngine Applications M...
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
18
Ranking in other categories
Application Performance Monitoring (APM) and Observability (43rd), Cloud Monitoring Software (34th)
ServiceNow
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
225
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (2nd)
 

Mindshare comparison

ManageEngine Applications Manager and ServiceNow aren’t in the same category and serve different purposes. ManageEngine Applications Manager is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 0.8%, up 0.5% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 15.8% mindshare, down 24.5% since last year.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
ManageEngine Applications Manager0.8%
Dynatrace6.0%
Datadog5.2%
Other88.0%
Application Performance Monitoring (APM) and Observability
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
ServiceNow15.8%
JIRA Service Management7.3%
BMC Helix ITSM5.7%
Other71.2%
IT Service Management (ITSM)
 

Featured Reviews

SN
Senior System Engineer at Qatar Petroleum
Managing application health has become simpler but new monitoring features still need faster delivery
I use application discovery and dependency mapping. It helps with managing application health What I like about ManageEngine Applications Manager is the ease of use and ease of deployment. I cannot remember anything specific for future updates of the product. The new features take a lot of time…
MT
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
Seamless data integration and advanced automation improve service delivery efficiency
I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is its ease of use."
"We have a very good and long relationship with ManageEngine support guys, and they provide very good support for us."
"The features on the dashboard of ManageEngine Application Manager are much better than these other solutions, and I found that those solutions can be quite costly in comparison."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"Price is the big issue here in Pakistan and they offer a very good price."
"The most valuable feature is the ability to be able to monitor Kubernetes."
"The most valuable features are: Takes care of all IT monitoring in one console: Server, apps and business services."
"The Service Level Management (SLM) rules engine stands out due to its flexibility and customization capabilities, making it an invaluable tool for tailoring processes to our specific needs."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"We used ServiceNow for change management, release management, and event management."
"There are a ton of features and capabilities that can be used to automate processes within your organization and have a single source of data and this is an exceptional tool for that."
"ServiceNow is such a broad framework that you can basically touch upon any improvement that you want to do in your company."
"The biggest improvement I see is that unstructured work, which would primarily be worked on within spreadsheets or within emails, is able to be centralized, managed end-to-end, and have that visibility and structure in ServiceNow."
"I would tell you that ServiceNow is a great product to use because just from what we have, what we use, it's highly customizable and there are a lot of features that we like."
"Simplicity of Change Manager."
 

Cons

"More modem support for SMS feature."
"The problem is that implementation requires a significant amount of mapping effort."
"The inventory of assets needs improvement."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"I would say that the implementation of ManageEngine Applications Manager is too detailed. You need some training to effectually use it."
"The dashboards in the interface need a lot of work."
"Even with the top-notch dashboard, it could be made stronger in order to have an additional plug-in for analytics."
"It can’t be configured to store APM Insight data for more than one month."
"They could be more competitive with their licensing."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"Upgrades can be kind of painful."
"Customer Service: 8/10 - the vendor used to be really good, but with the massive growth of product use it’s deteriorated. Technical Support: 4/10 - the vendor used to be really good, but with the massive growth of product use it’s deteriorated."
"The solution’s pricing is expensive and could be improved."
"The solution's user experience could be improved concerning its UI and portals."
"They could improve license management, particularly when integrating different applications or toolsets."
"I do not like the user interface."
 

Pricing and Cost Advice

"Price-wise, it is a cheap tool...The solution's licensing model is subscription-based, in which yearly payments are to be made."
"The annual licensing depends on the number of monitors you have connected. Once you get to two hundred monitors you can see the price reflect."
"The solution's licensing costs are yearly."
"ManageEngine Applications Manager has reasonable pricing. It's more affordable than other solutions in the market. My company has an instance-based license for ManageEngine Applications Manager. You can purchase a yearly subscription or a perpetual license. The standard license covers most features, but you can still have some paid add-ons."
"The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price."
"The solution is noted for its cost-effectiveness, a crucial consideration for potential users."
"It is a cost-effective solution."
"The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
"They could be more competitive with their licensing."
"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."
"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"The CapEx version is great."
"I would say it is moderately expensive, ranging from six to seven on a scale of ten."
"I have found the solution very expensive."
report
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Top Industries

By visitors reading reviews
Construction Company
11%
Manufacturing Company
9%
Financial Services Firm
9%
Computer Software Company
7%
Financial Services Firm
11%
Manufacturing Company
10%
Computer Software Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise168
 

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine Applications Manager?
I am satisfied with the licensing cost for ManageEngine Applications Manager.
What needs improvement with ManageEngine Applications Manager?
The new features take a lot of time to be implemented, and that could be improved about ManageEngine Applications Manager. If I were requesting a new feature that is not existing, making it availab...
What is your primary use case for ManageEngine Applications Manager?
I use application discovery and dependency mapping. It helps with managing application health.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

Applications Manager
No data available
 

Overview

 

Sample Customers

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: March 2026.
885,667 professionals have used our research since 2012.