LiveAssurance vs Spiceworks comparison

Read 47 Spiceworks reviews

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86% willing to recommend

LiveAssurance

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Executive SummaryUpdated on Nov 27, 2025

Spiceworks and LiveAssurance are competitive IT management tools. While Spiceworks excels with cost-efficiency and support availability, LiveAssurance's feature-rich offerings make it the better choice for complex IT environments.

Features: Spiceworks is known for its network monitoring, help desk ticketing, and community resources. LiveAssurance provides advanced data analytics, comprehensive reporting capabilities, and robust security protocols.

Ease of Deployment and Customer Service: Spiceworks offers straightforward deployment and a user-friendly interface, suitable for quick implementation. LiveAssurance, though requiring a more detailed setup, comes with dedicated support for smooth integration, catering to businesses with specific needs.

Pricing and ROI: Spiceworks is attractive for budget-conscious organizations due to its low initial setup cost. LiveAssurance demands higher initial investment but delivers strong ROI with its advanced features and security.

To learn more, read our detailed LiveAssurance vs. Spiceworks Report (Updated: January 2026).

LiveAssurance vs. Spiceworks

January 2026

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Helped 880,685 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAssurance

Ranking in IT Infrastructure Monitoring

35th

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Spiceworks

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (14th), IT Asset Management (10th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of LiveAssurance is 0.4%, up from 0.1% compared to the previous year. The mindshare of Spiceworks is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
LiveAssurance	0.4%
Spiceworks	0.5%
Other	99.1%

IT Infrastructure Monitoring

Featured Reviews

Bob Stiles

Cyber Security Architect Engineer at a financial services firm with 5,001-10,000 employees

Offers proactive issue detection through customized alerts enhances troubleshooting

We saw the benefits of BlueCat Infrastructure Assurance immediately after we deployed it. The enhanced analytics dashboard helps us prioritize troubleshooting. BlueCat Infrastructure Assurance detects potential issues and anomalies before they occur, provided we have set our thresholds. Without defined thresholds, the system may still identify problems, but we will only be alerted after the event. This proactive approach helps prevent issues rather than simply reacting to them. It provides diagnostic information to help with remediation. BlueCat Infrastructure Assurance significantly enhances our company's network stability by preventing outages. With over a hundred firewalls integrated into the system, it provides comprehensive monitoring and control, effectively minimizing potential downtime. BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BlueCat Infrastructure Assurance provides excellent analytic capabilities for early problem detection, offering beneficial diagnostic information and actionable remediation steps."

"BlueCat Infrastructure Assurance's most valuable feature is its ability to analyze integrity and perform interrogations, providing alerts based on configurable thresholds."

"BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable."

"Thanks to BlueCat, we have not experienced any downtime in the past two years."

"The most valuable aspects of BlueCat Infrastructure Assurance are remote commands, a core functionality for us, and automated remediation options."

"The most valuable features are the inventory and personalization."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"It's easy to understand."

"The software is cloud-based, so I do not need to store any data locally."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"The solution is very stable. It's reliable and efficient."

"The solution is easy to use and easy to manage."

More Spiceworks pros

Cons

"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."

"BlueCat Infrastructure Assurance does not support all network security devices."

"We would greatly benefit from expanded BlueCat integrations, particularly through a robust API ingestion system that allows for custom integrations with other systems. Ideally, this would include a user-friendly message queue system that facilitates communication between BlueCat and any external system via APIs."

"BlueCat Infrastructure Assurance does not support all network security devices."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"I am unable to provide suggestions for improvement at this moment."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

More Spiceworks cons

Pricing and Cost Advice

"BlueCat Infrastructure Assurance is reasonably priced."

"BlueCat Infrastructure Assurance meets our budget requirements."

"The pricing for BlueCat Infrastructure Assurance is fairly comparable."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It's free."

"The tool is cheap."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

University

12%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for BlueCat Infrastructure Assurance (BCIA)?

BlueCat Infrastructure Assurance is reasonably priced.

What needs improvement with BlueCat Infrastructure Assurance (BCIA)?

BlueCat Infrastructure Assurance does not support all network security devices. We currently use BlueCat Infrastructure Assurance on-premises, but it lacks the AI capabilities that are becoming inc...

What is your primary use case for BlueCat Infrastructure Assurance (BCIA)?

My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an internal service, helps accurately pinpoint issues within our systems.

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

More Spiceworks Competitors

Comparisons

No data available

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Compared 17% of the time

Lansweeper vs Spiceworks

Compared 14% of the time

Zabbix vs Spiceworks

Compared 13% of the time

Zoho Desk vs Spiceworks

Compared 9% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

Product Reports

Download LiveAssurance product report

LiveAssurance

January 2026

Download Spiceworks product report

December 2025

Also Known As

Indeni

No data available

Overview

LiveAssurance offers a comprehensive platform designed to enhance efficiency and decision-making through its advanced capabilities.

LiveAssurance provides an integrated approach to streamline operations with real-time data analytics and robust security features. Its scalability and ease of integration make it a versatile choice for enhancing operational productivity.

What are the key features of LiveAssurance?

Real-Time Data Analytics: Delivers insights to improve decision-making with up-to-date data.
Advanced Security: Protects sensitive information with industry-standard security measures.
Seamless Integration: Easily integrates with existing systems for smooth operation.
User-Friendly Interface: Simplifies navigation and use without extensive training.

What benefits or ROI can users find in reviews of LiveAssurance?

Increased Efficiency: Users report enhanced productivity with streamlined processes.
Cost Savings: Reduction in operational costs due to automation and optimization.
Improved Decision Making: Access to real-time analytics aids strategic planning.
Enhanced Security: Ensures data protection and compliance, reducing risks.

Industries like finance and healthcare implement LiveAssurance to manage complex data environments effectively; finance benefits from advanced analytics for risk assessment, while healthcare leverages security features for patient data protection, driving better outcomes and compliance.

BlueCat

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino