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LiquidPlanner vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiquidPlanner
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
Project Management Software (28th)
ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (7th), Enterprise Agile Planning Tools (3rd)
 

Featured Reviews

PG
Sr. Project Manager at Stradley Ronon
Good for reporting, but a little rigorous in its methodology and not conducive to real project management
It is a little rigorous in its methodology and is cumbersome. For example, I have a hard stop date and I would like a project to end by a specific date, but this is not how this solution works. It sorts of spits out the project date based on your resource availability, dependencies, and so on. This sort of project planning works in theory, but that's not always the case. It also relies heavily on resources entering their time into the system, that is, how much time they worked on each of the tasks so that it can sort of consistently update the project. I know that in a lot of organizations, including ours, it is almost impossible to get them to track the time. In terms of additional features, they can include more integration with Microsoft because integration is going to be a key functionality.
SH
Freelancer at a media company with 1,001-5,000 employees
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The entire organisation is now on the same page, with one source of truth."
"Its dashboards and reports are the most valuable, and we are able to share these reports and other information with our leadership."
"LiquidPlanner is a great tool for Getting Things Done enthusiasts and project managers in general."
"Its dashboards and reports are the most valuable. We are able to share these reports and other information with our leadership."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The most valuable features are its easy development and that the interface is very friendly."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"In mature companies ready for it, the return on investment would be a nine point five."
"The solution is scalable."
"The presentation feature was valuable to our company, and the ticket creation system is handy because it is customizable."
"The interface is user-friendly; it's one of the most user-friendly on the market and the most complete."
"The most important feature of ServiceNow IT Business Management is flexibility."
 

Cons

"Perhaps my only comment is that it is not cheap but in saying that, it is worth every penny."
"It is a little rigorous in its methodology and is cumbersome. For example, I have a hard stop date and I would like a project to end by a specific date, but this is not how this solution works. It sorts of spits out the project date based on your resource availability, dependencies, and so on. This sort of project planning works in theory, but that's not always the case. It also relies heavily on resources entering their time into the system, that is, how much time they worked on each of the tasks so that it can sort of consistently update the project. I know that in a lot of organizations, including ours, it is almost impossible to get them to track the time. In terms of additional features, they can include more integration with Microsoft because integration is going to be a key functionality."
"I'd like to see more power and triggers in the iOS app."
"It is a little rigorous in its methodology and is cumbersome."
"The initial setup is complex and should be simplified."
"The cost could be improved. The solution is quite pricey."
"The program isn't very user-friendly, as it is rather difficult to use."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts."
"The user interface could be more modern."
"Currently, we have to customize that. It is doable. We have done it but through customization."
"The cost could be improved. The solution is quite pricey."
 

Pricing and Cost Advice

Information not available
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"I would rate the cost as five out of ten."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The licensing is based on metrics and is tailored to customer's needs."
"The pricing is negotiable based on the contract and licensing perspective."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The solution was quite expensive."
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Top Industries

By visitors reading reviews
Construction Company
28%
Financial Services Firm
12%
Comms Service Provider
12%
Educational Organization
10%
Financial Services Firm
14%
Manufacturing Company
11%
Government
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Amazon, Redapt, Toshiba, LinkedIn, Nintendo, Massachusetts Institute of Technology, Cummins
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about LiquidPlanner vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.