Kaseya 365 vs N-able MSP Manager comparison

Kaseya and N-able are both solutions in the IT Service Management (ITSM) category. Kaseya is ranked #44, while N-able is ranked #29. Additionally, 100% of N-able users are willing to recommend the solution.

Kaseya 365

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N-able MSP Manager

Read 4 N-able MSP Manager reviews

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100% willing to recommend

Kaseya 365

N-able MSP Manager

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Executive SummaryUpdated on May 28, 2025

N-able MSP Manager and Kaseya 365 are competitive solutions in the managed services platform market. N-able MSP Manager seems to have the upper hand in cost-effectiveness and support availability, while Kaseya 365 stands out with its comprehensive feature set and functionality.

Features: N-able MSP Manager's strengths lie in its ticketing system, time tracking, and easy-to-use workflow management. Kaseya 365 offers robust automation, extensive integration capabilities, and advanced security features. The distinction is N-able MSP Manager emphasizes simplicity and workflow efficiencies, while Kaseya 365 focuses on automation and comprehensive security.

Ease of Deployment and Customer Service: N-able MSP Manager provides a straightforward deployment process with responsive customer service supporting quick setup and problem resolution. Kaseya 365 offers powerful deployment options which may require more intricate installation processes. Customer support is knowledgeable but can be slower in response compared to N-able MSP Manager.

Pricing and ROI: N-able MSP Manager presents a budget-friendly pricing model with significant ROI due to its efficient processes. Kaseya 365 delivers substantial ROI through its extensive feature set and robust capabilities, though it is more costly upfront. The primary difference centers around initial costs and long-term functionality.

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: June 2025).

Buyer's Guide

IT Service Management (ITSM)

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya 365

Ranking in IT Service Management (ITSM)

44th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Backup and Recovery (92nd), Remote Monitoring and Management (RMM) (20th), Endpoint Detection and Response (EDR) (73rd)

N-able MSP Manager

Ranking in IT Service Management (ITSM)

29th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Help Desk Software (25th)

Featured Reviews

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Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Questions from the Community

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What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

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What advice do you have for others considering N-able MSP Manager?

N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...

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Comparisons

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

June 2025

Download Kaseya 365 product report

Buyer's Guide

Help Desk Software

June 2025

Download N-able MSP Manager product report

Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Kaseya 365 offers a comprehensive suite of features to enhance productivity and streamline IT management. Its focus on efficiency makes it ideal for IT professionals seeking robust solutions.

Designed to cater to tech-savvy audiences, Kaseya 365 provides tools that simplify and automate daily IT operations. Its feature set is crucial for maintaining smooth operations across an organization, appealing to those who require efficient task management and seamless integration with existing systems. This platform excels in delivering valuable insights and scalable solutions, ensuring that IT infrastructure is maintained and optimized effectively.

What are the Key Features of Kaseya 365?

Automated IT Management: Streamlines operations with powerful automation tools
Advanced Monitoring: Offers detailed monitoring capabilities to ensure uptime
Centralized Control: Allows management of all IT aspects from a single interface

What Benefits are Seen in Reviews of Kaseya 365?

Increased Efficiency: Significant time savings through automated processes
Improved Reliability: Enhanced system stability and reduced downtime
Scalability: Easily adapts to growing IT requirements

In industries like healthcare and finance, where data security and compliance are critical, Kaseya 365 implementation ensures consistent and secure management of IT resources. Its ability to adapt to specific requirements makes it a valuable asset for businesses aiming to enhance their IT infrastructure.

Kaseya

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Information Not Available

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

IT Service Management (ITSM)

June 2025

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