SymphonyAI IT Service Management and JIRA Service Management compete in the IT service management category. JIRA Service Management has the upper hand due to its robust features and overall return on investment, making it a preferred choice for tech buyers.
Features: SymphonyAI IT Service Management includes AI-driven automation, advanced analytics, and efficient service delivery, enhancing operational efficiency. It also provides robust asset management capabilities. JIRA Service Management offers agile project management tools, seamless team collaboration features, and a customizable interface that integrates with numerous third-party applications, streamlining complex workflows.
Room for Improvement: SymphonyAI IT Service Management could enhance its integration capabilities, improve user interface design, and expand its analytics functionalities. JIRA Service Management can work on simplifying its initial setup, reducing its pricing structure, and enhancing user onboarding processes to be more intuitive.
Ease of Deployment and Customer Service: SymphonyAI IT Service Management is praised for an easy deployment process and responsive customer service, ensuring minimal disruption during adoption. JIRA Service Management, while having a complex deployment model, benefits from comprehensive online resources and community support, offering long-term customer satisfaction.
Pricing and ROI: SymphonyAI IT Service Management is known for its competitive pricing, offering a strong return on investment through efficient resource management and cost savings. Although JIRA Service Management is priced higher, it justifies its cost with powerful features that boost productivity and streamline operations, promising significant ROI over time.
| Product | Market Share (%) |
|---|---|
| JIRA Service Management | 8.7% |
| SymphonyAI IT Service Management | 1.6% |
| Other | 89.7% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 23 |
| Large Enterprise | 33 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 6 |
| Large Enterprise | 3 |
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
