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Jamf Pro vs Jamf Protect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.0
Organizations using Jamf Pro see improved ROI through time savings, better device management, operational stability, and enhanced user experience.
Sentiment score
6.5
Jamf Protect offers affordable pricing, quick updates, and central management, but some users prefer CrowdStrike for better security.
I have seen a return on investment with Jamf Pro; previously we were using manual deployment for iPads.
System Analyst at a tech services company with 11-50 employees
 

Customer Service

Sentiment score
3.4
Jamf Pro's support is praised for friendliness and reliability, but some note delays and varying expertise levels.
Sentiment score
8.8
Jamf Protect's support is praised for efficiency and responsiveness but needs improvement in response time and regional enhancements.
The vendor support is excellent.
Director, Client Services at a tech consulting company with 11-50 employees
they are doing great for technical support
Server Administrator Coordinator at a educational organization with 501-1,000 employees
They sometimes provide delayed responses, and occasionally the executive who connects is not technical enough.
Lead Senior Consultant at Truglobal
 

Scalability Issues

Sentiment score
4.9
Jamf Pro is praised for efficiently managing devices at scale, offering flexibility and ease of use for any fleet size.
Sentiment score
9.5
Jamf Protect is highly praised for its scalability and performance in rapidly growing enterprises with numerous Mac devices.
High loads may require monitoring for load balancing, particularly when running numerous processes in Jamf Pro.
Subject Matter Expert at a consultancy with 11-50 employees
Jamf Pro is a fully scalable solution.
Director, Client Services at a tech consulting company with 11-50 employees
 

Stability Issues

Sentiment score
5.6
Jamf Pro is stable and reliable, with commendable uptime and swift issue resolution in both cloud and on-prem environments.
Sentiment score
9.5
Jamf Protect is praised for its strong, continuous stability and reliability, with users rating it highly for performance.
 

Room For Improvement

Jamf Pro should improve pricing, features, support, and compatibility while enhancing user experience, integration, and security features.
Jamf Protect requires enhancements in pricing, integration, platform support, automation, and user training for improved efficiency and functionality.
Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
Lead Senior Consultant at Truglobal
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
Director, Client Services at a tech consulting company with 11-50 employees
Something similar to JumpCloud, where identity can sync with devices upon enrollment, would be valuable.
Subject Matter Expert at a consultancy with 11-50 employees
 

Setup Cost

Jamf Pro's pricing may be high, but its comprehensive management tools and support offer valuable investment for businesses.
Jamf Protect is seen as a mid-to-high-cost solution, with varied opinions on its licensing model and additional fees.
The pricing structure is one of the cons.
Director, Client Services at a tech consulting company with 11-50 employees
 

Valuable Features

Jamf Pro enhances operational efficiency with zero-touch deployment, robust configuration, and seamless macOS updates, boosting productivity in workplaces.
Jamf Protect offers seamless Mac OS updates, data protection, threat detection, and zero-touch integration with AI-driven security management.
For a dynamic MDM solution for macOS, I always recommend Jamf Pro.
Subject Matter Expert at a consultancy with 11-50 employees
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
Director, Client Services at a tech consulting company with 11-50 employees
Jamf Pro has positively impacted my organization by being better for rolling out iPads and Macs; it would be the best in terms of rolling out the updates, apps, and even setting up a device.
System Analyst at a tech services company with 11-50 employees
 

Categories and Ranking

Jamf Pro
Ranking in AI Customer Experience Personalization
6th
Average Rating
9.4
Reviews Sentiment
6.2
Number of Reviews
110
Ranking in other categories
Mobile Device Management (MDM) (1st), Enterprise Mobility Management (EMM) (4th)
Jamf Protect
Ranking in AI Customer Experience Personalization
22nd
Average Rating
9.4
Reviews Sentiment
8.2
Number of Reviews
9
Ranking in other categories
Endpoint Protection Platform (EPP) (25th)
 

Mindshare comparison

As of January 2026, in the AI Customer Experience Personalization category, the mindshare of Jamf Pro is 1.6%, down from 8.8% compared to the previous year. The mindshare of Jamf Protect is 0.2%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Market Share Distribution
ProductMarket Share (%)
Jamf Pro1.6%
Jamf Protect0.2%
Other98.2%
AI Customer Experience Personalization
 

Featured Reviews

Mohd Javed Khan - PeerSpot reviewer
Lead Senior Consultant at Truglobal
Has supported centralized management of all Apple devices while ensuring high security and compliance
I have not encountered many areas for improvement, but there are feature requests submitted to Jamf Pro for reporting purposes that they are working on. Jamf Pro continues to increase its capabilities. One improvement I would recommend is integrating Jamf Setup Manager as an inbuilt feature. Currently, it is a separate tool that needs to be installed and integrated with Jamf Pro. Having zero-touch capability as an inbuilt feature would eliminate the need to work with scripts and configurations. The pricing of Jamf Pro is relatively high. Jamf Pro does not have a fixed price for all organizations. Based on my experience, they offer discounts inconsistently. Due to the high pricing, many organizations are moving to InTune and Workspace ONE. There are many other tools in the market for Mac OS device management, such as ScaleFusion, Addigy, and Kandji. Small organizations are moving to these alternatives, and larger organizations with fewer security concerns are moving to InTune. Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
Amit-Sarkar - PeerSpot reviewer
Apple Mobility Service Manager at ZONES PVT LTD
Allows users to easily monitor miscellaneous activities occurring in their environments
The product's price is an area of concern where improvements are required. It would be good if Jamf Protect could be integrated with Jamf Pro and used as a single solution. There are a couple of improvements where there is a need to change a few things. There are also a couple of things that need to be removed and merged into the main tool, Jamf Pro. The solution's technical team needs to improve because somewhere I felt from my personal experience that unless Jamf's team puts in an effort to understand the requirements of its customers, help can't be provided. The help provided by Jamf's team is on the basis of what they know, so I feel that they need to put a bit of effort into understanding what customers expect from the product.
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Media Company
10%
Financial Services Firm
9%
University
8%
University
13%
Computer Software Company
12%
Financial Services Firm
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise41
Large Enterprise63
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What do you like most about Jamf Pro?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices.
What is your experience regarding pricing and costs for Jamf Pro?
My experience with pricing, setup cost, and licensing for Jamf Pro was good compared to other service providers.
What needs improvement with Jamf Pro?
I have not encountered many areas for improvement, but there are feature requests submitted to Jamf Pro for reporting purposes that they are working on. Jamf Pro continues to increase its capabilit...
What do you like most about Jamf Protect?
Jamf Protect searches incoming and outgoing traffic for malware to monitor the network for security.
What is your experience regarding pricing and costs for Jamf Protect?
Jamf Protect is an expensive solution. Customers need to pay additional costs for Jamf Protect's on-ground support. On a scale from one to ten, where one is cheap and ten is expensive, I rate the s...
What needs improvement with Jamf Protect?
The dependency on Jamf Pro or SIEM or SOAR for some automations and integrations could be reduced. In-built automation and remediation of behavior-based threats would be beneficial enhancements.
 

Also Known As

JAMF Software Casper Suite
No data available
 

Overview

 

Sample Customers

Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Information Not Available
Find out what your peers are saying about Jamf Pro vs. Jamf Protect and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.