

Find out in this report how the two AI Customer Experience Personalization solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
I have seen a return on investment with Jamf Pro; previously we were using manual deployment for iPads.
Analysts can quickly access the endpoint telemetry and contextual information without manually gathering data from multiple sources.
If you imagine you have 1,000 computers to protect, if any harm happened to these 1,000 computers, that is an ROI because it would damage our assets, affect our environment, and impact the budget as well.
I have seen a return on investment because, as I mentioned before, when I receive an alert, Jamf Protect works to solve the alert.
The vendor support is excellent.
They sometimes provide delayed responses, and occasionally the executive who connects is not technical enough.
they are doing great for technical support
I rate the customer support for Jamf Protect a 10 because it is really good and very efficient.
Support engineers have strong knowledge of both macOS and the Jamf ecosystem.
In emergencies, it is hard to wait for this time.
High loads may require monitoring for load balancing, particularly when running numerous processes in Jamf Pro.
Jamf Pro is a fully scalable solution.
I have found it capable of handling a growing number of macOS endpoints without significant operational challenges.
Jamf Protect is very scalable, enabling me to manage a large number of devices seamlessly and easily.
Jamf Protect handles scalability exceptionally well.
In the alpha phase, we found out that it was taking twenty to thirty percent of CPU usage, and in some of the Macs, it was taking even more than seventy percent of CPU usage.
The endpoint agent has generally performed well without causing noticeable impact on system performance, which is important from both a security and end-user perspective.
Jamf Protect is very stable, and I have not seen any downtime.
Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
Support is not 24/7, and it would be great to get instant support.
There is no Windows or Android support, so expanding to Windows on that side would be beneficial.
If they could be flagged the moment I visit them, that would be great because I would know exactly which website was causing the warnings.
Expanding out-of-the-box support for additional SIEMs.
The pricing structure is one of the cons.
Jamf Protect includes a number of features that other EDR solutions charge additional fees for, such as compliance and device control.
The setup cost is low, depending on whether you deploy it via Jamf distributor or automatically.
There's no increase, but I still know the price is high, and it's worth the investment.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
Self Service allows users to download and install only approved and authorized software that the organization makes available.
Jamf Pro has positively impacted my organization by being better for rolling out iPads and Macs; it would be the best in terms of rolling out the updates, apps, and even setting up a device.
I assess Jamf Protect's endpoint telemetry data as enhancing our threat detection process a lot because without Jamf Protect, we would be unsafe at all.
The behavior-based detection is particularly valuable because it focuses on suspicious activities rather than relying solely on malware signatures.
Using AI tools recently, Jamf Protect has positively impacted our organization because many AI tools have some security holes, so it is helping us to be safe while users are exploring AI tools.
| Product | Mindshare (%) |
|---|---|
| Jamf Pro | 1.0% |
| Jamf Protect | 0.7% |
| Other | 98.3% |


| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 41 |
| Large Enterprise | 64 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 6 |
| Large Enterprise | 13 |
Jamf Pro empowers businesses with management capabilities for Apple devices, offering features like zero-touch deployment and integration with Apple Business Manager to enhance IT operations.
Geared towards professional environments, Jamf Pro supports management of devices like MacBooks and iPhones. Businesses benefit from its strong inventory capabilities, self-service features, and automated device management. Users manage deployments, configurations, and updates while integrating seamlessly with Apple Business Manager. The platform’s remote management, along with its support for day-one Apple updates and API customization, enhances operational efficiency, although improvements are desired in areas such as automated patch management and UI simplification.
What are the key features of Jamf Pro?Jamf Pro is extensively utilized across educational institutions and enterprises managing device fleets. It offers comprehensive mobile device management for schools and businesses, ensuring consistency in deployment and adherence to security standards. This adaptability provides a tailored approach for environments needing structured Apple device management solutions.
Jamf Protect provides comprehensive security for Apple devices, aiding in malware protection, threat prevention, CIS benchmarks, and USB blockages while supporting local accounts and password sync.
Designed for managing Apple devices, Jamf Protect offers robust security features, such as malware detection and prevention, unauthorized data transfer blocks, and enhanced security profiles. It allows seamless deployment and upgrades of applications, coupled with efficient endpoint management. The tool ensures zero performance impact while providing real-time notifications for password updates and comprehensive data protection across all Mac OS versions.
What are Jamf Protect's most notable features?Industries such as education, healthcare, and finance leverage Jamf Protect to maintain stringent security standards, streamline application deployment, and ensure devices meet compliance requirements. They benefit from real-time threat alerts, comprehensive data protection, and zero-touch integration, enhancing overall operational efficiency.
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