Try our new research platform with insights from 80,000+ expert users

Jacada WorkSpace vs SugarCRM Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jacada WorkSpace
Ranking in CRM Customer Engagement Centers
16th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Workforce Engagement Management (31st)
SugarCRM Platform
Ranking in CRM Customer Engagement Centers
8th
Average Rating
7.0
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
CRM (24th), Marketing Automation (9th), Sales Force Automation (6th)
 

Mindshare comparison

As of October 2025, in the CRM Customer Engagement Centers category, the mindshare of Jacada WorkSpace is 1.7%, up from 0.3% compared to the previous year. The mindshare of SugarCRM Platform is 2.5%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers Market Share Distribution
ProductMarket Share (%)
SugarCRM Platform2.5%
Jacada WorkSpace1.7%
Other95.8%
CRM Customer Engagement Centers
 

Featured Reviews

Use Jacada WorkSpace?
Share your opinion
Styliana Araouzou - PeerSpot reviewer
Customizable, easy to configure, and reliable
My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.
report
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
871,469 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Engineering Company
19%
Computer Software Company
10%
Manufacturing Company
9%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Sugar Enterprise?
All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.
What needs improvement with Sugar Enterprise?
The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...
What advice do you have for others considering Sugar Enterprise?
To start with, SugarCRM is a very good platform. It's easy to implement and easily customizable. Might be later when you want to scale, then I would recommend Salesforce. Overall, I would rate it a...
 

Also Known As

WorkSpace
No data available
 

Overview

 

Sample Customers

Telefonica, Kabel Deutschland, Lillian Vernon
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers. Updated: September 2025.
871,469 professionals have used our research since 2012.