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Jacada WorkSpace vs ServiceNow Customer Service Management comparison

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Pricing and Cost Advice
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  • "ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace."

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    What do you like most about ServiceNow Customer Service Management?
    Top Answer:Overall, I like the workflow capabilities, orchestration, and integration with existing business apps. The product is awesome in terms of capabilities.
    What is your experience regarding pricing and costs for ServiceNow Custom...
    Top Answer:ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace.
    What needs improvement with ServiceNow Customer Service Management?
    Top Answer:The price could be better. ServiceNow should price products more reasonably.
    Ranking
    16th
    out of 21 in CRM Customer Engagement Centers
    Views
    93
    Comparisons
    70
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    8th
    out of 21 in CRM Customer Engagement Centers
    Views
    148
    Comparisons
    65
    Reviews
    1
    Average Words per Review
    277
    Rating
    9.0
    Comparisons
    Also Known As
    WorkSpace
    ServiceNow CSM
    Learn More
    Jacada
    ServiceNow
    Overview
    With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.

    Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

    Offer
    Learn more about Jacada WorkSpace
    Learn More
    Learn more about ServiceNow Customer Service Management
    Learn More
    Sample Customers
    Telefonica, Kabel Deutschland, Lillian Vernon
    Siemens Healthineers, SAP SuccessFactors, Asurion
    Buyer's Guide
    CRM Customer Engagement Centers
    June 2022
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    Find out what your peers are saying about Microsoft, Pega, Oracle and others in CRM Customer Engagement Centers. Updated: June 2022.
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    607,178 professionals have used our research since 2012.

    Jacada WorkSpace is ranked 16th in CRM Customer Engagement Centers while ServiceNow Customer Service Management is ranked 8th in CRM Customer Engagement Centers with 1 review. Jacada WorkSpace is rated 0.0, while ServiceNow Customer Service Management is rated 9.0. On the other hand, the top reviewer of ServiceNow Customer Service Management writes "A customer service management solution with useful workflow capabilities". Jacada WorkSpace is most compared with , whereas ServiceNow Customer Service Management is most compared with .

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.