"The solution is a good product and I have heard that the interface is more friendly than that of Windows."
"Both in terms of features and operations, this is a good solution."
"The most valuable features are device management and support for upgrading applications."
"I have found the interface and ease of use valuable features. Additionally, it is very easy to patch VMs and other systems, such a Linux. We are able to do patches even without the internet manually."
"It is very easy to use, as well as extremely efficient and accurate."
"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity."
"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."
"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."
"The service desk can be configured and customized to better serve our environment."
"With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility."
"We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."
"I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high."
"Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti."
"I would like to have better support for the application."
"The reports have to show the compliance level of the patching, which Ivanti does not provide."
"There are times when there is an update that causes some issues. These issues should be sorted out before the release."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."
"Its dashboard needs improvement. Currently, there is no way to modify the dashboard. There should be more flexibility so that we can create views according to our use case."
"There isn't a lot they need to improve with the solution itself at this point. It is pretty close to providing a single pane of glass for everything that we need for endpoint management specifically on all devices. There is very little that it doesn't provide for us, and for those, we have to go to other methods. There are some of the patching solutions that it doesn't take care of for us. So, we have to do those manually on the devices, and that's really the biggest thing. It doesn't do patching really well for non-Microsoft applications. The major application updates, particularly Windows updates, don't function nearly as well, but, for the vast majority of things, it does just fine. If they could improve in this aspect, that'd be great, but I don't know if they're going to be able to do that."
"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."
"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
Ivanti Patch for Windows offers patch management that spans not only your physical and virtual servers, but workstations as well. Find online and offline systems, scan for missing patches, and deploy them. Then patch everything from the Windows OS; virtual machines (VMs), virtual templates, and even the ESXi hypervisor with the product’s deep integration with VMware; and your most vulnerable third-party apps - in one easy-to-use solution that keeps the business safe and IT free to focus on core business goals.
The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.
Ivanti Patch for Windows is ranked 8th in Patch Management with 5 reviews while Quest KACE Systems Management is ranked 2nd in Patch Management with 28 reviews. Ivanti Patch for Windows is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Ivanti Patch for Windows writes "Easy to use, robust, and the technical support is good". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". Ivanti Patch for Windows is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, ManageEngine Patch Manager Plus, SolarWinds Patch Manager and GFI LanGuard, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and AWS Systems Manager. See our Ivanti Patch for Windows vs. Quest KACE Systems Management report.
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