We performed a comparison between Infraon Desk and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
"The initial setup is easy."
"The solution doesn't have any bugs."
"The product has a lot of features."
"The product provides communication features like chats and calls."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."
"Better connectivity and integration with more collaborative platforms would be helpful."
"They could enhance the product’s features to customize the automated email responses."
"There is room for improvement in terms of integration."
"It could be easier to link Zoho Desk and Outlook."
"There is room for improvement with the pricing."
"Zoho Desk needs to be enhanced to support IT service management policies."
"The solution needs to have more customization on alerts and notifications."
"There is room for improvement in customer service and support. It could be more knowledgeable."
"The solution could improve its stability and scalability."
Earn 20 points
Infraon Desk is ranked 39th in Help Desk Software while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. Infraon Desk is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Infraon Desk writes "Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Infraon Desk is most compared with , whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk. See our Infraon Desk vs. Zoho Desk report.
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