IFS assyst offers an IT service management solution that effectively supports the complex needs of enterprises, providing essential functionality to streamline operations, improve efficiency, and manage IT assets effectively.
IFS assyst delivers high-value performance by offering tools designed to enhance IT service management through functionality that facilitates efficient service delivery and consistent performance management. It supports a broad range of ITIL processes while enabling improved collaboration and faster resolution times. It is designed to handle various service management functions, ensuring fast and effective IT support with a comprehensive approach.
What are IFS assyst's standout features?
- ITIL-aligned processes: Supports ITIL best practices for effective service management.
- Self-service portal: Empowers users to tackle issues independently, reducing workloads.
- Automation capabilities: Streamlines repetitive tasks for improved efficiency.
- Asset management: Provides comprehensive tracking and management of IT assets.
- Mobile access: Offers flexibility by enabling remote access to service functions.
- Comprehensive reporting: Delivers insights through detailed analytics.
What should users focus on in reviews for ROI?
- Increased efficiency: Review how the automation and process alignment improve performance.
- Cost-effectiveness: Examine reductions in operational costs and improved resource use.
- User satisfaction: Look for improvements in user autonomy and service speed.
- Scalability: Consider ease of scaling to meet business growth needs.
IFS assyst is implemented across industries including healthcare, financial services, and manufacturing, with industry-specific customizations that boost the relevant business processes. It is adaptable to meet the precise requirements of these sectors, ensuring critical business functions remain streamlined and efficient.
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help.
TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors).
Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration
TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance
Result at our global customer base : 98% customer retention rate
99% of our implementations within budget and timeframe
90% up and running within 3 month
NPS score of 35 (4500 cusotmers)
98% customer recommondation score
4,7 score at Gartner Peer Insights
Our ecosystem consist of :
4500 customers across 45 countries
> 300.000 daily users
> 15.000.000 supported end-users
40+ partners
What makes TOPdesk unique?
• ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management
• License based on end users or service agents, whateveris best for you
• Unlimited number of assets or self service users
• Easy to implement: get up and running quickly
• Choose between on-premises or SaaS
