IBM WebSphere BPMS vs WorkFusion comparison

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IBM WebSphere BPMS

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Executive SummaryUpdated on Dec 17, 2024

IBM WebSphere BPMS and WorkFusion are competing products in the business process management space. WorkFusion seems to have the upper hand with its advanced features and competitive pricing.

Features: IBM WebSphere BPMS offers comprehensive process automation, integration capabilities, and enterprise-grade reliability. WorkFusion provides intelligent automation, AI-driven capabilities, and a strong focus on machine learning and robotics.

Room for Improvement: IBM WebSphere BPMS could enhance its machine learning features, simplify its pricing model, and integrate more AI capabilities. WorkFusion may improve its document processing speed, expand its real-time analytics capabilities, and enhance user interface customization options.

Ease of Deployment and Customer Service: IBM WebSphere BPMS follows a structured deployment model with extensive documentation and support network, leading to complex but seamless integration. WorkFusion provides agile deployment with intuitive guidance and highly responsive customer service, enabling faster adaptation.

Pricing and ROI: IBM WebSphere BPMS involves significant initial setup costs but offers long-term reliability. WorkFusion presents a competitive pricing model with lower upfront costs and flexible subscription options, facilitating quicker ROI for cost-effective business solutions.

To learn more, read our detailed IBM WebSphere BPMS vs. WorkFusion Report (Updated: June 2025).

IBM WebSphere BPMS vs. WorkFusion

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM WebSphere BPMS

Ranking in Process Automation

33rd

Average Rating

7.4

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

12th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (8th)

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of IBM WebSphere BPMS is 0.2%, down from 0.2% compared to the previous year. The mindshare of WorkFusion is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Samuel Tsang

Senior Project Manager at Bank Of China(Hong Kong) Limited

Systematic role management and flexible integration improve efficiency, but low-code capabilities and setup complexity need addressing

The most valuable feature of IBM WebSphere BPMS ( /products/ibm-websphere-bpms-reviews ) is the systematic framework it provides for building different systems. The critical component is the authorization within the workflow assignment, which is an attractive aspect of this tool. It has helped us in systematic role management within the workflow. Additionally, it offers flexible integration capabilities facilitating front-end and back-end separation practices, allowing for technologies like Angular and Spring Boot ( /products/spring-boot-reviews ).

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The UI capabilities of the solution are great. The speed of delivery is good."

"The most valuable feature of IBM WebSphere BPMS is the systematic framework it provides for building different systems."

"We like the feature in which we can trace back instances."

"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."

"IBM WebSphere BPMS provides significant return on investments, especially in the BAW component."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

"This solution has great document recognition capabilities."

"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."

"For automating mundane activities, I can recommend WorkFusion."

"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."

"The most valuable feature is that it is easy to use."

"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."

"If you compare it to its competitors in the market, it is more Java-native."

More WorkFusion pros

Cons

"The user interface could be improved, and although integration opportunities are good, they could be improved further."

"The solution lacks acceptable stability."

"Sometimes there are tasks that failed without any reason."

"Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases."

"There is a need for more capabilities in low-code and no-code development to increase efficiency and make implementation simpler."

"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."

"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."

"We are having some database issues, but we are addressing them."

"Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others."

"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."

"WorkFusion comes packed with certain libraries and .jars. At times, you understand that you're using a system in which a library or .jar is outdated and you need to upgrade it... They need to better manage quickly making changes in WorkFusion to accommodate a situation where other technologies are not supporting the platform."

More WorkFusion cons

Pricing and Cost Advice

Information not available

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"I can't speak to pricing. It's a contract signed by upper management."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"We are on an annual contract to use the solution."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

"It is not the most expensive solution, but it is also not the cheapest."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

30%

Computer Software Company

15%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with IBM WebSphere BPMS?

There is a need for more capabilities in low-code and no-code development to increase efficiency and make implementation simpler. The tool currently involves a complex setup requirement, and having...

What is your primary use case for IBM WebSphere BPMS?

We use IBM WebSphere BPMS ( /products/ibm-websphere-bpms-reviews ) internally in the bank for process automation and management. Our IT department self-builds different systems to serve various use...

What advice do you have for others considering IBM WebSphere BPMS?

I recommend IBM WebSphere BPMS for large enterprises concerned with total system management. It is not ideal for SMB due to its complexity and the need for significant IT resources. I rate it seven...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

UiPath Platform vs WorkFusion

Comparisons

No data available

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Compared 12% of the time

ELMA 365 vs WorkFusion

Compared 7% of the time

Tungsten RPA vs WorkFusion

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Product Reports

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IBM WebSphere BPMS

June 2025

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May 2025

Also Known As

WebSphere BPMS

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Overview

Information not available

IBM

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Schahin Group, Korean Credit Card Company, Versicherungskammer Bayern, Biogrid Australia

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street