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IBM WebSphere BPMS vs WorkFusion comparison

IBM and WorkFusion are both solutions in the Process Automation category. IBM is ranked #28 with an average rating of 8.5, while WorkFusion is ranked #12 with an average rating of 7.5. IBM holds a 0.2% mindshare in PA, compared to WorkFusion’s 0.5% mindshare. Additionally, 83% of IBM users are willing to recommend the solution, compared to 84% of WorkFusion users who would recommend it.
IBM WebSphere BPMS
Read 6 IBM WebSphere BPMS reviews
  • 203 Views
  • 203 Comparison Views
83% willing to recommend
WorkFusion
Read 32 WorkFusion reviews
  • 2,872 Views
  • 460 Comparison Views
84% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

IBM WebSphere BPMS and WorkFusion are competing products in the business process management space. WorkFusion seems to have the upper hand with its advanced features and competitive pricing.

Features: IBM WebSphere BPMS offers comprehensive process automation, integration capabilities, and enterprise-grade reliability. WorkFusion provides intelligent automation, AI-driven capabilities, and a strong focus on machine learning and robotics.

Room for Improvement: IBM WebSphere BPMS could enhance its machine learning features, simplify its pricing model, and integrate more AI capabilities. WorkFusion may improve its document processing speed, expand its real-time analytics capabilities, and enhance user interface customization options.

Ease of Deployment and Customer Service: IBM WebSphere BPMS follows a structured deployment model with extensive documentation and support network, leading to complex but seamless integration. WorkFusion provides agile deployment with intuitive guidance and highly responsive customer service, enabling faster adaptation.

Pricing and ROI: IBM WebSphere BPMS involves significant initial setup costs but offers long-term reliability. WorkFusion presents a competitive pricing model with lower upfront costs and flexible subscription options, facilitating quicker ROI for cost-effective business solutions.

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To learn more, read our detailed IBM WebSphere BPMS vs. WorkFusion Report (Updated: July 2025).
Buyer's Guide
IBM WebSphere BPMS vs. WorkFusion
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM WebSphere BPMS
Ranking in Process Automation
28th
Average Rating
7.4
Reviews Sentiment
6.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
WorkFusion
Ranking in Process Automation
12th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (9th)
 

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of IBM WebSphere BPMS is 0.2%, up from 0.2% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

CB
Developers gain flexibility to build custom controls with numerous integration options
Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases. Regarding AI-driven process optimizations, we have not implemented these features with IBM WebSphere BPMS. In recent versions, IBM has introduced some generative AI features, and we plan to migrate to the newer versions within approximately one year.
Read full review
Arijit-Ghosh - PeerSpot reviewer
Cloud platform orchestrates business processes with AI capabilities
I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of IBM WebSphere BPMS is the systematic framework it provides for building different systems."
"We like the feature in which we can trace back instances."
"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."
"IBM WebSphere BPMS provides significant return on investments, especially in the BAW component."
"The UI capabilities of the solution are great. The speed of delivery is good."
"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."
"If you compare it to its competitors in the market, it is more Java-native."
"In terms of stability, it's quite good. It's an internal IP product."
"For automating mundane activities, I can recommend WorkFusion."
"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."
"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."
"The solution is stable, we have not had any glitches or problems."
"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."
More WorkFusion pros
 

Cons

"Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases."
"The user interface could be improved, and although integration opportunities are good, they could be improved further."
"Sometimes there are tasks that failed without any reason."
"The solution lacks acceptable stability."
"There is a need for more capabilities in low-code and no-code development to increase efficiency and make implementation simpler."
"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."
"The solution is not user-friendly, this is something they should improve."
"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."
"I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues."
"We are having some database issues, but we are addressing them."
"In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complicating workflow creation."
"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."
"The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."
More WorkFusion cons
 

Pricing and Cost Advice

Information not available
"Find it online."
"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."
"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."
"It is not the most expensive solution, but it is also not the cheapest."
"I can't speak to pricing. It's a contract signed by upper management."
"We are on an annual contract to use the solution."
More WorkFusion pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
28%
Computer Software Company
13%
Government
9%
Insurance Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with IBM WebSphere BPMS?
Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases. Regarding AI-driven process optimizations, we have not implemented t...
See all answers
What is your primary use case for IBM WebSphere BPMS?
IBM WebSphere BPMS allows users to build workflows and dashboards. It is a developer-friendly product. The product features a great UI interface that is mobile-friendly, tab-friendly, and desktop-f...
See all answers
What advice do you have for others considering IBM WebSphere BPMS?
Understanding the benefits and improvements that come with using the product is essential. IBM WebSphere BPMS is performing excellently, and I do not see any significant areas requiring improvement...
See all answers
What do you like most about WorkFusion?
If you compare it to its competitors in the market, it is more Java-native.
See all answers
What is your experience regarding pricing and costs for WorkFusion?
WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.
See all answers
What needs improvement with WorkFusion?
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...
See all answers
 

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Product Reports

Buyer's Guide
IBM WebSphere BPMS
August 2025
IBM WebSphere BPMS reportDownload IBM WebSphere BPMS product report
Buyer's Guide
WorkFusion
July 2025
WorkFusion reportDownload WorkFusion product report
 

Also Known As

WebSphere BPMS
No data available
 

Overview

Information not available
IBM

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.


WorkFusion
 

Sample Customers

Schahin Group, Korean Credit Card Company, Versicherungskammer Bayern, Biogrid Australia
Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
Buyer's Guide
IBM WebSphere BPMS vs. WorkFusion
July 2025
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