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IBM Tivoli Business Service Manager vs ScienceLogic comparison

IBM and ScienceLogic are both solutions in the Event Monitoring category. IBM is ranked #15, while ScienceLogic is ranked #7 with an average rating of 7.4. IBM holds a 0.9% mindshare in EM, compared to ScienceLogic’s 7.5% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 93% of ScienceLogic users who would recommend it.
IBM Tivoli Business Service...
Read 2 IBM Tivoli Business Service Manager reviews
  • 107 Views
  • 47 Comparison Views
100% willing to recommend
ScienceLogic
Read 45 ScienceLogic reviews
  • 611 Views
  • 436 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and ScienceLogic compete in the IT service management domain. ScienceLogic has the upper hand due to its advanced monitoring, automation features, and modern infrastructure adaptability, contrasting with IBM Tivoli's focus on legacy integration.

Features: IBM Tivoli Business Service Manager is known for robust event management, extensive support for diverse enterprise environments, and legacy system integration. ScienceLogic provides real-time analytics, advanced automation capabilities, and proactive management for operational insights.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager offers extensive support channels suited for enterprise-level customization within IBM's existing infrastructure. ScienceLogic features a streamlined deployment process, well-documented resources, and proactive customer service, catering to quick and effective implementation.

Pricing and ROI: IBM Tivoli Business Service Manager has lower initial costs, appealing to budget-conscious buyers of traditional solutions. ScienceLogic may have higher pricing but delivers substantial ROI through enhanced operational efficiencies and reduced management complexities.

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Buyer's Guide
IBM Tivoli Business Service Manager vs. ScienceLogic
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
15th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ScienceLogic
Ranking in Event Monitoring
7th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
45
Ranking in other categories
Unified Communications Monitoring (1st), Network Monitoring Software (27th), Server Monitoring (12th), IT Infrastructure Monitoring (24th), IT Operations Analytics (7th), Cloud Monitoring Software (19th), AIOps (7th)
 

Mindshare comparison

As of May 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 0.9%, up from 0.7% compared to the previous year. The mindshare of ScienceLogic is 7.5%, up from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

RH
The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.
TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.
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Michael Wenn - PeerSpot reviewer
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"The power flow is great."
"Provides agentless monitoring so there's no need to install the agent on each server."
"ScienceLogic allows us to create and customize a user-friendly dashboard."
"Power packs."
"The most valuable features of ScienceLogic are AI and machine learning."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"A major benefit is eliminating visibility gaps, which motivates me to consolidate tools."
More ScienceLogic pros
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"The product must educate its strategic partners for deployment."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"There are often bugs in new releases."
"ScienceLogic could improve the implementation, it could be made easier."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"If I were a small to medium business, I probably wouldn't choose this provider. It is a heavily configurable, heavyweight, and scalable IT solution for IT infrastructure monitoring."
"It was challenging onboarding users."
"They should add CLI command modes​ and scripts for high performance."
More ScienceLogic cons
 

Pricing and Cost Advice

Information not available
"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."
"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."
"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."
"The pricing model for ScienceLogic could improve."
"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
"It comes with the OS built in, so no need to purchase an OS license or DB license."
More ScienceLogic pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Computer Software Company
13%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
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What is your experience regarding pricing and costs for ScienceLogic?
ScienceLogic is not that expensive and is cost-effective overall.
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What needs improvement with ScienceLogic?
ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services. If the knowledge for implementation could be spread...
See all answers
 

Comparisons

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Compared 9% of the time
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Compared 8% of the time
More ScienceLogic Competitors
 

Product Reports

Buyer's Guide
Event Monitoring
April 2025
IBM Tivoli Business Service Manager reportDownload IBM Tivoli Business Service Manager product report
Buyer's Guide
ScienceLogic
April 2025
ScienceLogic reportDownload ScienceLogic product report
 

Also Known As

Tivoli Business Service Manager, BSM
No data available
 

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
IBM

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?
  • Agentless Configuration: Ensures easy deployment without the need for agents.
  • Third-Party Integration: Seamlessly integrates with various tools.
  • Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
  • Flexible Graphs: Allows custom visual representation of data.
  • Role-Based Access: Provides tiered access for different user roles.
  • Infrastructure and Event Management: Efficiently monitors hybrid environments.
What benefits and ROI should users look for?
  • Scalability: Handles environments of all sizes efficiently.
  • AI and Machine Learning: Enhances automation and incident management.
  • Ease of Deployment: Streamlines initial setup and reduces time to value.
  • Customization: Custom dashboards and reports cater to specific needs.
  • Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

ScienceLogic
 

Sample Customers

SSGC
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Buyer's Guide
IBM Tivoli Business Service Manager vs. ScienceLogic
April 2025
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