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IBM Tivoli Business Service Manager vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
14th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ScienceLogic
Ranking in Event Monitoring
7th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
46
Ranking in other categories
Unified Communications Monitoring (1st), Network Monitoring Software (14th), Server Monitoring (10th), IT Infrastructure Monitoring (14th), IT Operations Analytics (4th), Cloud Monitoring Software (14th), AIOps (9th)
 

Mindshare comparison

As of March 2026, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 4.0%, up from 1.0% compared to the previous year. The mindshare of ScienceLogic is 5.9%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
ScienceLogic5.9%
IBM Tivoli Business Service Manager4.0%
Other90.1%
Event Monitoring
 

Featured Reviews

reviewer847356 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…
Pallagani Siva Koteswararao - PeerSpot reviewer
Assistant Consultant at Tata Consultancy
Comprehensive monitoring streamlines operations with room for user support enhancement
I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"TBSM is a rock, and our house would have crumbled without it."
"The most valuable feature of this solution is the efficiency."
"The many features offered for one price, including discovery, asset management, alerting, and ticketing, with simplified ease of integration across all features."
"Dynamic Component Mapping is key and unique."
"The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring."
"It has a lot of integration capabilities as well; we can integrate with a lot of things, monitor emails and APIs, handle customization and automation, and there is a great dashboard with many features to take advantage of."
"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
"The support's been fantastic."
"The customizable dashboard is my favorite feature because I have everything that matters to me in my role available immediately at sign on, and we can also customize a customer's dashboard view so that from analyst to C-level executive we can give the customer exactly what they want and need to see at sign on."
"The best feature is how customizable the platform is, as it can be integrated into various systems and processes and customized to the client's liking."
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
"The overall product rating is six out of ten. It's suitable for specific customers, although slower in implementation and offering tougher ROI compared to some."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"Integrating observability and APM monitoring into the overall portfolio would be beneficial."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"The product is a bit expensive, but impressive capability and expandability comes at a price."
"The product must educate its strategic partners for deployment."
"They need a little more self-service."
 

Pricing and Cost Advice

Information not available
"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."
"The pricing model for ScienceLogic could improve."
"The solution is license-based. It's between $8 and $15, depending on what you need from the product."
"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."
"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
"It comes with the OS built in, so no need to purchase an OS license or DB license."
"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise11
Large Enterprise24
 

Questions from the Community

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What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
ScienceLogic is not that expensive and is cost-effective overall.
What needs improvement with ScienceLogic?
I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support t...
 

Also Known As

Tivoli Business Service Manager, BSM
No data available
 

Overview

 

Sample Customers

SSGC
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about IBM Tivoli Business Service Manager vs. ScienceLogic and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.