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IBM Tivoli Business Service Manager vs ScienceLogic comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
12th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ScienceLogic
Ranking in Event Monitoring
6th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
46
Ranking in other categories
Unified Communications Monitoring (1st), Network Monitoring Software (23rd), Server Monitoring (12th), IT Infrastructure Monitoring (20th), IT Operations Analytics (10th), Cloud Monitoring Software (17th), AIOps (12th)
 

Mindshare comparison

As of November 2026, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 4.8%, up from 2.4% compared to the previous year. The mindshare of ScienceLogic is 7.0%, up from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
ScienceLogic7.0%
IBM Tivoli Business Service Manager4.8%
Other88.2%
Event Monitoring
 

Featured Reviews

reviewer847356 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…
Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"TBSM is a rock, and our house would have crumbled without it."
"The most valuable feature of this solution is the efficiency."
"Technical Support: The best I've ever experienced."
"Overall, I really like the product, and I recommend it."
"Since it is a SaaS-based product, the setup is not very difficult."
"The most valuable features of ScienceLogic are AI and machine learning."
"Life before ScienceLogic was quite responsive, although we did managed services to a degree, they were more of a point in time check for the health of the client system rather than real time deep analysis, but now we’re able to resolve client problems not only before they have a problem but also, when we have to troubleshoot, we can look back in time and get a picture of what was going on with the network to avoid repeat occurrences."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"It has a lot of integration capabilities as well; we can integrate with a lot of things, monitor emails and APIs, handle customization and automation, and there is a great dashboard with many features to take advantage of."
"Power packs."
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
"Simplified Interface - ScienceLogic can be a bit overwhelming when you begin working with it."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring."
"Reporting is still a gigantic pain point, we invest a lot of cycles in manufacturing reports off-board -#notfun."
"The UI takes a bit to learn but once you get past that it gets the job done."
"There are often bugs in new releases."
"It was challenging onboarding users."
"Integrating observability and APM monitoring into the overall portfolio would be beneficial."
"Use the professional services proposed solution to support private MIBs, we are encountering what appears to be poling time outs, which creates false positives."
 

Pricing and Cost Advice

Information not available
"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
"The solution is license-based. It's between $8 and $15, depending on what you need from the product."
"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."
"It comes with the OS built in, so no need to purchase an OS license or DB license."
"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."
"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."
"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
11%
Outsourcing Company
11%
Financial Services Firm
10%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise11
Large Enterprise27
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ScienceLogic?
ScienceLogic is not that expensive and is cost-effective overall.
What needs improvement with ScienceLogic?
I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic suppo...
What is your primary use case for ScienceLogic?
Our usual use case of ScienceLogic is as a strategic monitoring tool for all the customers in our company, and because of that reason, all the accounts and projects are migrated from other monitori...
 

Also Known As

Tivoli Business Service Manager, BSM
No data available
 

Overview

 

Sample Customers

SSGC
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about IBM Tivoli Business Service Manager vs. ScienceLogic and other solutions. Updated: November 2026.
921,523 professionals have used our research since 2012.