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IBM Tivoli Business Service Manager vs ScienceLogic comparison

IBM and ScienceLogic are both solutions in the Event Monitoring category. IBM is ranked #15, while ScienceLogic is ranked #6 with an average rating of 7.7. IBM holds a 1.4% mindshare in EM, compared to ScienceLogic’s 7.4% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 93% of ScienceLogic users who would recommend it.
IBM Tivoli Business Service...
Read 2 IBM Tivoli Business Service Manager reviews
  • 149 Views
  • 142 Comparison Views
100% willing to recommend
ScienceLogic
Read 46 ScienceLogic reviews
  • 4,129 Views
  • 537 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and ScienceLogic compete in the IT service management domain. ScienceLogic has the upper hand due to its advanced monitoring, automation features, and modern infrastructure adaptability, contrasting with IBM Tivoli's focus on legacy integration.

Features: IBM Tivoli Business Service Manager is known for robust event management, extensive support for diverse enterprise environments, and legacy system integration. ScienceLogic provides real-time analytics, advanced automation capabilities, and proactive management for operational insights.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager offers extensive support channels suited for enterprise-level customization within IBM's existing infrastructure. ScienceLogic features a streamlined deployment process, well-documented resources, and proactive customer service, catering to quick and effective implementation.

Pricing and ROI: IBM Tivoli Business Service Manager has lower initial costs, appealing to budget-conscious buyers of traditional solutions. ScienceLogic may have higher pricing but delivers substantial ROI through enhanced operational efficiencies and reduced management complexities.

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Buyer's Guide
IBM Tivoli Business Service Manager vs. ScienceLogic
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
15th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ScienceLogic
Ranking in Event Monitoring
6th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
46
Ranking in other categories
Unified Communications Monitoring (1st), Network Monitoring Software (25th), Server Monitoring (13th), IT Infrastructure Monitoring (21st), IT Operations Analytics (7th), Cloud Monitoring Software (15th), AIOps (9th)
 

Mindshare comparison

As of July 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 1.4%, up from 0.8% compared to the previous year. The mindshare of ScienceLogic is 7.4%, up from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

reviewer847356 - PeerSpot reviewer
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…
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Michael Wenn - PeerSpot reviewer
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"ScienceLogic allows us to create and customize a user-friendly dashboard."
"The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring."
"The power flow is great."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"ScienceLogic's custom enablement, which I can achieve as a Python developer, is unique."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"It is simple."
"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
More ScienceLogic pros
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"The product must educate its strategic partners for deployment."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"Integrating observability and APM monitoring into the overall portfolio would be beneficial."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"Integrating observability and APM monitoring into the overall portfolio would be beneficial."
"ScienceLogic could improve the implementation, it could be made easier."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
More ScienceLogic cons
 

Pricing and Cost Advice

Information not available
"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."
"The pricing model for ScienceLogic could improve."
"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."
"It comes with the OS built in, so no need to purchase an OS license or DB license."
"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
"The solution is license-based. It's between $8 and $15, depending on what you need from the product."
More ScienceLogic pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
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What is your experience regarding pricing and costs for ScienceLogic?
ScienceLogic is not that expensive and is cost-effective overall.
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What needs improvement with ScienceLogic?
I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support t...
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Compared 8% of the time
LogicMonitor vs ScienceLogic Logo
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Compared 7% of the time
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Product Reports

Buyer's Guide
Event Monitoring
June 2025
IBM Tivoli Business Service Manager reportDownload IBM Tivoli Business Service Manager product report
Buyer's Guide
ScienceLogic
June 2025
ScienceLogic reportDownload ScienceLogic product report
 

Also Known As

Tivoli Business Service Manager, BSM
No data available
 

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
IBM

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?
  • Agentless Configuration: Ensures easy deployment without the need for agents.
  • Third-Party Integration: Seamlessly integrates with various tools.
  • Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
  • Flexible Graphs: Allows custom visual representation of data.
  • Role-Based Access: Provides tiered access for different user roles.
  • Infrastructure and Event Management: Efficiently monitors hybrid environments.
What benefits and ROI should users look for?
  • Scalability: Handles environments of all sizes efficiently.
  • AI and Machine Learning: Enhances automation and incident management.
  • Ease of Deployment: Streamlines initial setup and reduces time to value.
  • Customization: Custom dashboards and reports cater to specific needs.
  • Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

ScienceLogic
 

Sample Customers

SSGC
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Buyer's Guide
IBM Tivoli Business Service Manager vs. ScienceLogic
July 2025
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