IBM Tivoli Business Service Manager vs OpenText Operations Bridge comparison

IBM and OpenText are both solutions in the Event Monitoring category. IBM is ranked #15, while OpenText is ranked #8 with an average rating of 8.3. IBM holds a 0.9% mindshare in EM, compared to OpenText’s 6.2% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

IBM Tivoli Business Service...

Read 2 IBM Tivoli Business Service Manager reviews

107 Views
47 Comparison Views

100% willing to recommend

OpenText Operations Bridge

Read 48 OpenText Operations Bridge reviews

706 Views
350 Comparison Views

92% willing to recommend

IBM Tivoli Business Service...

OpenText Operations Bridge

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and OpenText Operations Bridge are competing products in the business service management domain. IBM Tivoli Business Service Manager seems to have the upper hand in customer support, while OpenText Operations Bridge is more favorable in terms of feature richness.

Features: IBM Tivoli Business Service Manager offers comprehensive business service management capabilities, robust infrastructure management, and enhanced monitoring and visibility. OpenText Operations Bridge provides advanced automation, superior integration features, and seamless operation monitoring.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager includes solid support resources and personalized assistance in deployment. OpenText Operations Bridge presents a flexible, user-friendly deployment model with robust technical support.

Pricing and ROI: IBM Tivoli Business Service Manager generally has a higher initial setup cost but promises a significant long-term ROI due to its reliability and functionality. OpenText Operations Bridge has a cost-efficient setup with rapid ROI, driven by lower initial investment and efficient operations.

To learn more, read our detailed IBM Tivoli Business Service Manager vs. OpenText Operations Bridge Report (Updated: April 2025).

Buyer's Guide

IBM Tivoli Business Service Manager vs. OpenText Operations Bridge

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli Business Service...

Ranking in Event Monitoring

15th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Operations Bridge

Ranking in Event Monitoring

8th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

IT Operations Analytics (10th), Cloud Monitoring Software (30th)

Mindshare comparison

As of May 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 0.9%, up from 0.7% compared to the previous year. The mindshare of OpenText Operations Bridge is 6.2%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Randall Hinds

Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees

The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.

TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution is the efficiency."

"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."

"Flexible dashboard with the availability of widgets."

"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."

"It is stable."

"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."

"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."

"The most valuable aspect of Operations Bridge for us is its integration capabilities."

"The most valuable feature is its ability to integrate with everything."

More OpenText Operations Bridge pros

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."

"The solution is overall "heavy", requiring multiple servers, even without HA."

"The setup process can get a little bit complex."

"Implementation could be improved."

"I'm not aware of areas that need improvement."

"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."

"The price is quite expensive, and because of this, we may try another solution."

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."

More OpenText Operations Bridge cons

Pricing and Cost Advice

Information not available

"It is competitive."

"The cost is very high."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"The licensing cost for this solution is approximately $1,000 USD."

"Setup costs can be high depending on the partner, but it is worth it."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

20%

Computer Software Company

14%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

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What needs improvement with Micro Focus Operations Bridge?

The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...

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What is your primary use case for Micro Focus Operations Bridge?

We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...

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Comparisons

No data available

OpsRamp vs OpenText Operations Bridge

Compared 36% of the time

SCOM vs OpenText Operations Bridge

Compared 29% of the time

BMC Helix Monitor vs OpenText Operations Bridge

Compared 21% of the time

Zabbix vs OpenText Operations Bridge

Compared 14% of the time

More OpenText Operations Bridge Competitors

Product Reports

Buyer's Guide

Event Monitoring

April 2025

IBM Tivoli Business Service Manager report

Download IBM Tivoli Business Service Manager product report

Buyer's Guide

OpenText Operations Bridge

April 2025

Download OpenText Operations Bridge product report

Also Known As

Tivoli Business Service Manager, BSM

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.

OpenText

Sample Customers

SSGC

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

IBM Tivoli Business Service Manager vs. OpenText Operations Bridge

April 2025

Free Report: IBM Tivoli Business Service Manager vs. OpenText Operations Bridge

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