IBM Cloud Identity Service vs Ping Identity Platform comparison

IBM and Ping Identity are both solutions in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category. IBM is ranked #28, while Ping Identity is ranked #5 with an average rating of 8.2. IBM holds a 0.7% mindshare in IAMS, compared to Ping Identity’s 5.3% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 100% of Ping Identity users who would recommend it.

IBM Cloud Identity Service

Read 3 IBM Cloud Identity Service reviews

237 Views
204 Comparison Views

100% willing to recommend

Ping Identity Platform

Read 29 Ping Identity Platform reviews

5,196 Views
1,819 Comparison Views

100% willing to recommend

IBM Cloud Identity Service

Ping Identity Platform

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Executive SummaryUpdated on Dec 2, 2024

Ping Identity Platform and IBM Cloud Identity Service compete in identity management solutions. IBM Cloud Identity Service has a slight edge with its comprehensive feature set that justifies its cost.

Features: Ping Identity Platform provides adaptive authentication, single sign-on, and API security. IBM Cloud Identity Service offers advanced identity governance, multifactor authentication options, and integration capabilities.

Ease of Deployment and Customer Service: Ping Identity Platform features straightforward deployment with extensive documentation. IBM Cloud Identity Service benefits from a cloud-native architecture, though its setup may need more expertise. Both have effective customer service with some reported challenges in IBM's initial setup support.

Pricing and ROI: Ping Identity Platform offers competitive pricing and strong ROI for modular identity solutions. IBM Cloud Identity Service may have higher costs, but it delivers significant ROI due to its extensive feature set, supporting large enterprise environments.

To learn more, read our detailed IBM Cloud Identity Service vs. Ping Identity Platform Report (Updated: September 2025).

Buyer's Guide

IBM Cloud Identity Service vs. Ping Identity Platform

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Cloud Identity Service

Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)

28th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Ping Identity Platform

Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)

5th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (3rd), Authentication Systems (7th), Data Governance (8th), Access Management (3rd), Customer Identity and Access Management (CIAM) (2nd), Directory Servers (1st)

Mindshare comparison

As of October 2025, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of IBM Cloud Identity Service is 0.7%, up from 0.3% compared to the previous year. The mindshare of Ping Identity Platform is 5.3%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Identity and Access Management as a Service (IDaaS) (IAMaaS) Market Share Distribution
Product	Market Share (%)
Ping Identity Platform	5.3%
IBM Cloud Identity Service	0.7%
Other	94.0%

Identity and Access Management as a Service (IDaaS) (IAMaaS)

Featured Reviews

reviewer1054431

Chief Technology Officer at a computer software company with 51-200 employees

Excellent support, beneficial integration, and low maintenance

I have found IBM Cloud Identity Service to be highly scalable. It can handle thousands of users. IBM solutions are truly enterprise-grade. You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses. The implementation effort, it's hard to find that cost-benefit.

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MAHESHKUMAR7

Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED

Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols

A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."

"It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."

"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."

"The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logging in."

"We use the product to run different reports."

"It is a very stable solution."

"I would recommend PingFederate as an IAM solution for its no-code environment, single sign-on, multi-factor authentication, bidirectional services, and advanced features."

"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."

"It is a scalable solution."

"This is a user-friendly solution."

"The only feature we were looking for in PingID was SSO integration with our existing web app."

More Ping Identity Platform pros

Cons

"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."

"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."

"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."

"In Ping Identity, we have had some issues. We've worked with logging and troubleshooting, including some firewall and security issues."

"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."

"Currently, the main integration is SAML-based, but other integration methodologies need to be supported."

"It has a long way to go until it is a cloud-based solution."

"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."

"In the beginning, the initial setup was very complex."

"Sometimes, there are issues with its stability."

"Ping Identity Platform must improve its UI since its management console is complicated."

More Ping Identity Platform cons

Pricing and Cost Advice

"The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."

"Ping Identity Platform is not an expensive solution."

"Ping Identity Platform is not very expensive."

"The tool is quite affordable."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"PingID's pricing is pretty competitive."

"Ping offers flexible pricing that's not standardized."

"The pricing is neither too expensive nor too cheap."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

More Ping Identity Platform pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

24%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	20

Questions from the Community

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What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

See all answers

What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

See all answers

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

See all answers

Comparisons

IBM Security Verify Access vs IBM Cloud Identity Service

Compared 100% of the time

More IBM Cloud Identity Service Competitors

Microsoft Entra ID vs Ping Identity Platform

Compared 18% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 8% of the time

ForgeRock vs Ping Identity Platform

Compared 8% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 7% of the time

Symantec Siteminder vs Ping Identity Platform

Compared 6% of the time

More Ping Identity Platform Competitors

Product Reports

Buyer's Guide

Identity and Access Management as a Service (IDaaS) (IAMaaS)

September 2025

Download IBM Cloud Identity Service product report

Buyer's Guide

Ping Identity Platform

September 2025

Download Ping Identity Platform product report

Also Known As

No data available

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

Overview

Whether your applications are custom, your business processes complex, or you're looking for world-class professional services and project management to coordinate each step of your project, IBM Cloud Identity Service is uniquely suited to serve organizations with out-of-the box challenges.

IBM Cloud Identity Service can be designed to help with the full lifecycle of implementation and operations, including discovery, planning, project management, integration engineering and more – expertly delivered by IBM's global staff of identity professionals.

IBM

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Sample Customers

Baxter Healthcare,

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Buyer's Guide

IBM Cloud Identity Service vs. Ping Identity Platform

September 2025

Free Report: IBM Cloud Identity Service vs. Ping Identity Platform

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