Try our new research platform with insights from 80,000+ expert users

IBM Business Automation Workflow vs SoftExpert BPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
16th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
SoftExpert BPM
Ranking in Business Process Management (BPM)
24th
Average Rating
10.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.4% compared to the previous year. The mindshare of SoftExpert BPM is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Customizable features empower seamless workflow automation
The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.
Andrea González - PeerSpot reviewer
Quick deployment, high availability, and easy to use
We are using SoftExpert BPM for document management, workflow, and forms The solution has helped us have access to documents and processes, such as analytics and forms. The most valuable feature of SoftExpert BPM is its ease of use. The form in SoftExpert BPM should improve. I have been using…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA."
"It is the only product that includes capture content management and a process suite, as well as rules in RPA."
"It's a flexible solution."
"The system is fully customizable, very resilient, and fault-tolerant."
"Its interface is well-designed and user-friendly"
"IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations."
"This product is tightly integrated with the RPA automation process."
"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."
"A complete project management suite in one integrated package."
"The most valuable feature of SoftExpert BPM is its ease of use."
 

Cons

"If the issue needs escalation to level two or level three, it can take time on a case-by-case basis."
"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."
"The monitoring features must be improved."
"Requires a lot of customization code writing which could be reduced."
"Sometimes, we feel like we are not getting the full features of the content management capabilities."
"In terms of improvement, it could be less complex."
"Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial."
"The development UI is sometimes a little slow."
"The form in SoftExpert BPM should improve."
"It could do more to use all the data it collects to intelligently manage the user experience."
 

Pricing and Cost Advice

"When you compare with Laserfiche and M-Files, IBM is expensive."
"Our license is on a three-year term."
"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
"The solution's pricing is a little bit expensive."
"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."
"Licensing varies by use-case."
"While it can be quite costly, it offers significant benefits for users."
"The price of SoftExpert BPM is not expensive."
report
Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
850,028 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
37%
Computer Software Company
10%
Government
7%
Insurance Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What do you like most about IBM Business Automation Workflow?
The most valuable feature of IBM Business Automation Workflow is cost management.
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
What do you like most about SoftExpert BPM?
The most valuable feature of SoftExpert BPM is its ease of use.
What needs improvement with SoftExpert BPM?
The form in SoftExpert BPM should improve.
 

Also Known As

Business Automation Workflow
No data available
 

Overview

 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Coca Cola, CRODA, CSN, Abril, Midea Carrier
Find out what your peers are saying about IBM Business Automation Workflow vs. SoftExpert BPM and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.