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IBM Business Automation Workflow vs SoftExpert BPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
13th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
25
Ranking in other categories
No ranking in other categories
SoftExpert BPM
Ranking in Business Process Management (BPM)
54th
Average Rating
10.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.1%, down from 2.3% compared to the previous year. The mindshare of SoftExpert BPM is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Customizable features empower seamless workflow automation
The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.
Andrea González - PeerSpot reviewer
Quick deployment, high availability, and easy to use
We are using SoftExpert BPM for document management, workflow, and forms The solution has helped us have access to documents and processes, such as analytics and forms. The most valuable feature of SoftExpert BPM is its ease of use. The form in SoftExpert BPM should improve. I have been using…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The business process modeling is the most valuable feature."
"The product is suitable for knowledge management processes."
"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA."
"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."
"Productivity improvements are notable because processes have been orchestrated and streamlined with IBM Business Automation Workflow."
"The solution reduces the time to the resolution which is essential for businesses."
"The system is fully customizable, very resilient, and fault-tolerant."
"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."
"A complete project management suite in one integrated package."
"The most valuable feature of SoftExpert BPM is its ease of use."
 

Cons

"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."
"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."
"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."
"Requires a lot of customization code writing which could be reduced."
"IBM Business Automation Workflow could improve the integration."
"Sometimes, we feel like we are not getting the full features of the content management capabilities."
"The initial setup is actually a really complicated process."
"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."
"It could do more to use all the data it collects to intelligently manage the user experience."
"The form in SoftExpert BPM should improve."
 

Pricing and Cost Advice

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."
"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
"While it can be quite costly, it offers significant benefits for users."
"Our license is on a three-year term."
"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
"Licensing varies by use-case."
"When you compare with Laserfiche and M-Files, IBM is expensive."
"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."
"The price of SoftExpert BPM is not expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
33%
Computer Software Company
8%
Government
6%
Manufacturing Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What do you like most about IBM Business Automation Workflow?
It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
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Also Known As

Business Automation Workflow
No data available
 

Overview

 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Coca Cola, CRODA, CSN, Abril, Midea Carrier
Find out what your peers are saying about IBM Business Automation Workflow vs. SoftExpert BPM and other solutions. Updated: July 2025.
865,484 professionals have used our research since 2012.