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IBM BPM vs Zenoss Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM BPM
Ranking in Application Infrastructure
6th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
112
Ranking in other categories
Business Process Management (BPM) (7th), Process Automation (6th)
Zenoss Cloud
Ranking in Application Infrastructure
31st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Event Monitoring (14th), Network Monitoring Software (77th), Server Monitoring (26th), IT Infrastructure Monitoring (53rd), Container Monitoring (10th), Cloud Monitoring Software (39th), AIOps (25th)
 

Mindshare comparison

As of August 2025, in the Application Infrastructure category, the mindshare of IBM BPM is 3.4%, up from 3.2% compared to the previous year. The mindshare of Zenoss Cloud is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Infrastructure
 

Featured Reviews

Muhammad Kamran - PeerSpot reviewer
Has efficient processes and intuitive workflow with many valuable features
You will have access to make any needed changes. Additionally, the review will be published on PeerSpot.com in written or audio format, available to other people. You can stay anonymous if you wish. Notifications and the use of the review are subject to PeerSpot's terms of use, which you can find at PeerSpot.com/TOS. I would give the solution an overall rating of ten out of ten points.
ClaudiaChen - PeerSpot reviewer
Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features
As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Enabled us to convert most of the paper-based work into an automated workflow process, and some of them were converted into straight-through processing, with no human interaction involved whatsoever."
"IBM BPM is easy to deploy."
"Its Analytics is the most valuable feature."
"I think the best way it can be it improved, is to make it easier to install. It's a very complicated piece of software, and there are a lot of things you have to do to get it set up. It's not just running an installer. You install WebSphere. You install the BPM product, and there's a large host of other steps you have to do: run queries against the database, you have to manually configure a bunch of properties files for your environment. I think if they could streamline all that, so it wasn't a considerable effort to install, that would be very useful. Because from an engineering point of view, you want to spend as little time as possible actually installing a product."
"The integration capabilities of IBM BPM are excellent."
"The designer feature, compared to other solutions is easy to use."
"IBM BPM is stable."
"Automation is the most valuable feature of IBM BPM."
"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
"The most valuable feature is the flexible discovery mechanism."
"It's easy to use."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
"The product offers good documentation that helps with initial training."
"The custom built integration is one of the most valuable features because you can see all the especially critical items."
 

Cons

"Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup."
"Could increase vulnerability and security patches to make it more robust."
"Process versioning was tricky, not straightforward."
"Except for the Lucene the index - we had a couple of issues in the Process Portal where the Lucene index went out of sync, and we had to work at least 15 - 20 hours to have it back in sync with the database."
"Needs better reporting. I do not think that we are fully taking advantage of what it already has yet."
"Integration with web services, especially in the standard version of the product."
"IBM BPM's price could be improved."
"The price and the overall installation process could be improved."
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
"The AI aspect needs to improve."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"There was a problem with Zenoss and storage monitoring."
"It would be ideal if the product offered sound alerts."
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
 

Pricing and Cost Advice

"The price of the solution is fair for an enterprise solution that has both cloud and on-premise deployments and when comparing to competitors. Recently IBM has introduced Cloud Pak which allows for more flexible licensing options for automation and other features."
"I rate the solution's pricing a four out of ten."
"Starting out with Express can also help reduce the cost for adopting the product."
"It has a low cost to implement. You'll get your money back in the same year that you complete the project."
"The pricing is quite high, I would rate it two out of five."
"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a ten."
"The solution is expensive since it is an enterprise application."
"Licensing is managed by the client, but we know it is yearly. Camunda is relatively cheaper. There is not much difference in pricing of IBM and PEGA. For large licensing, there are discounts as well."
"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
"It depends on the customer, what he wants."
"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."
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Top Industries

By visitors reading reviews
Financial Services Firm
29%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
6%
Computer Software Company
16%
Performing Arts
9%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What is the best network monitoring software for large enterprises?
In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...
 

Comparisons

 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
Cloud Monitoring, Zenoss Service Dynamics
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
Find out what your peers are saying about IBM BPM vs. Zenoss Cloud and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.