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IBM BPM vs Zenoss Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM BPM
Ranking in Application Infrastructure
6th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
112
Ranking in other categories
Business Process Management (BPM) (7th), Process Automation (6th)
Zenoss Cloud
Ranking in Application Infrastructure
33rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Event Monitoring (14th), Network Monitoring Software (76th), Server Monitoring (27th), IT Infrastructure Monitoring (51st), Container Monitoring (9th), Cloud Monitoring Software (39th), AIOps (26th)
 

Mindshare comparison

As of October 2025, in the Application Infrastructure category, the mindshare of IBM BPM is 3.1%, up from 3.0% compared to the previous year. The mindshare of Zenoss Cloud is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Infrastructure Market Share Distribution
ProductMarket Share (%)
IBM BPM3.1%
Zenoss Cloud0.6%
Other96.3%
Application Infrastructure
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.
ClaudiaChen - PeerSpot reviewer
Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features
As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration capabilities of IBM BPM are excellent."
"IBM BPM should become cloud-native. It should also add a cloud deployment feature."
"The solution is more customizable than IBM FileNet."
"With the tester coach wherein you can interact with the interface while you're designing the process."
"It is a stale solution."
"It makes the company business processes work more efficiently."
"The case management and its integration with process design are good features."
"The most valuable feature of IBM BPM is the low code design, and ease of maintenance. Additionally, the integration is good and easy to do."
"It's easy to use."
"The custom built integration is one of the most valuable features because you can see all the especially critical items."
"The most valuable feature is the flexible discovery mechanism."
"The product offers good documentation that helps with initial training."
"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
 

Cons

"IBM BPM's price could be improved."
"Process versioning was tricky, not straightforward."
"It is not user-friendly."
"They should incorporate an API gateway functionality within it to simplify integrations."
"I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution."
"The major issue is the pricing, which is very high."
"IBM BPM needs to have a better and modified interface."
"The cost of the solution has room for improvement."
"It would be ideal if the product offered sound alerts."
"There was a problem with Zenoss and storage monitoring."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
"The AI aspect needs to improve."
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
 

Pricing and Cost Advice

"I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example."
"It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly."
"I wish it was less expensive. I don't know why their pricing model is so high for a piece of software that could benefit so many. It just seems to me that they could have a lower cost, maybe with fewer features or whatever, but it should be possible to do a lower cost workflow software that uses the same interface and underlying engine but does not cost so much that you have to be a Fortune 50 company to buy it. It is annoying to me. There are a lot of solutions that IBM has that are really powerful but nobody can afford them. They know their business, but I still feel that there are a lot of customers who would benefit from this sort of thing. I don't know what this elitism is all about. I am sure they have people doing the money numbers, but it seems like you can make a lot more money by selling it to way more people for a little bit less."
"IBM BPM cannot be considered a cheaply priced product. IBM BPM is a really expensive product compared to other companies. One needs to opt for the perpetual licensing model offered by IBM."
"It is pricey."
"IBM could improve the price. It is far too expensive."
"The price is good but could be a little lower."
"Due to its extensive features and capabilities, the product pricing is more aligned with medium—to large enterprises."
"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
"It depends on the customer, what he wants."
"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
5%
Computer Software Company
16%
Financial Services Firm
10%
Performing Arts
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise71
By reviewers
Company SizeCount
Small Business4
Large Enterprise5
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What is the best network monitoring software for large enterprises?
In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...
 

Comparisons

 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
Cloud Monitoring, Zenoss Service Dynamics
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
Find out what your peers are saying about IBM BPM vs. Zenoss Cloud and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.