IBM BPM vs Make comparison

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IBM BPM

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Executive SummaryUpdated on Mar 15, 2026

IBM BPM and Make compete in the business process management and workflow automation category. IBM BPM seems to have the upper hand in comprehensive process management capabilities, while Make offers easier integration and usability for AI-driven tasks.

Features: IBM BPM is renowned for comprehensive process modeling, simulation, and optimization, offering strong integration layers and automation for efficient workflows. Another key strength is its capability to complete an entire lifecycle from identification to execution. In contrast, Make provides a modular, user-friendly low-code platform advantageous for fast workflow automation and AI-driven tasks with a wide range of integrations.

Room for Improvement: IBM BPM needs improvement in user interface complexity and flexibility in integrations, along with debugging features and cost-effectiveness. Make could benefit from simplifying its interface, enhancing pricing models, increasing integration offerings, and improving the quality of its documentation. Addressing security documentation remains a concern for Make.

Ease of Deployment and Customer Service: IBM BPM offers various deployment options, including on-premises and hybrid environments, but deployment complexity remains an issue. Customer support ranges from excellent to requiring improvement due to demand for skilled assistance. Make focuses on cloud-based deployment, benefiting from ease of deployment and generally responsive customer service, though it may struggle with complex integrations.

Pricing and ROI: IBM BPM is high in cost, suitable for large enterprises with extensive features delivering high ROI on suitable use cases. It effectively reduces cycle times, leading to significant long-term savings. Make offers a cost-effective alternative with lower initial costs and subscription fees, providing a budget-friendly solution for smaller businesses or those with less intricate workflow needs, perceived as offering good value, especially compared to competitors like Zapier.

To learn more, read our detailed IBM BPM vs. Make Report (Updated: August 2026).

IBM BPM vs. Make

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

IBM BPM delivers ROI by optimizing workflows, cutting errors, and reducing issuance time, despite initial costs, within a year.

Sentiment score

6.0

Automation enhances efficiency, cuts labor costs by 50%, boosts ROI, and saves time on reporting, content, and CRM tasks.

No quotes available

For more quotes and insights, download the IBM BPM report

I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.

Maria Ruminjo

Network Engineer at AT&T

I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.

Basuraj Basuraj

Founder at WebEase

With that extra time each month, I could focus more on sales and upscaling my business, so it is really worth it.

reviewer2810973

Founder

For more quotes and insights, download the Make report

Customer Service

Sentiment score

6.7

IBM BPM's customer service is highly rated for responsiveness, despite occasional delays, with quality varying by location and issue complexity.

Sentiment score

5.5

Make's responsive customer support and abundant self-help resources efficiently resolve user issues, fostering an active, supportive community.

The customer service is outstanding.

Muhammad Kamran

Project Manager at Ora-Tech Systems

We had a contract that provided on-site support, which was very satisfactory.

Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees

On a scale from 1 to 10, support deserves a rating of 7 to 8.

For more quotes and insights, download the IBM BPM report

Unit Head System Implementor at Allied Bank Limited

We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.

Farhan Ahmed Sheikh

Chief Executive Officer at Ashtex Solutions

They were doing the best job for my use cases and my problems.

Dinesh Lavu

When I had a problem during the pricing payment, the customer support handled it very well.

Shaik Nayab Rasool

Freelancer at a consultancy with 11-50 employees

For more quotes and insights, download the Make report

Scalability Issues

Sentiment score

6.9

IBM BPM is scalable, supports large workloads and complex tasks, but scalability varies by architecture, configuration, and concurrent transactions.

Sentiment score

5.5

Make is scalable and effective for complex workflows, but pricing and workflow setup can challenge some users.

The solution has scalability issues; on a scale, I would rate it at eight out of ten.

Muhammad Kamran

Project Manager at Ora-Tech Systems

The architecture of the solution offers scalability; we can scale both vertically and horizontally.

Unit Head System Implementor at Allied Bank Limited

I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.

For more quotes and insights, download the IBM BPM report

Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees

When you have an error, it is very hard to do error handling and debugging.

Avi Cherny

Automation Engineer at a tech services company with 501-1,000 employees

It can handle increasing workloads or more complex automations easily, but I need to set up each and every component carefully.

reviewer2816820

Developer at a educational organization with 51-200 employees

Make's scalability is very good, and if the pricing were lower, I could scale a lot more.

Basuraj Basuraj

Founder at WebEase

For more quotes and insights, download the Make report

Stability Issues

Sentiment score

7.2

IBM BPM is generally stable, with on-premises better than cloud, but faces challenges in migrations and occasionally infrastructure-related issues.

Sentiment score

7.3

Make is mostly stable and reliable for users, with occasional minor bugs and issues that don't hinder overall performance.

No quotes available

For more quotes and insights, download the IBM BPM report

No quotes available

For more quotes and insights, download the Make report

Room For Improvement

IBM BPM needs better configuration, improved UI, flexibility, enhanced performance, affordability, cloud capabilities, and easier debugging and maintenance.

Users seek enhanced developer-friendliness, integrations, documentation, pricing, ease of use, security, stability, support tools, and customization.

IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.

Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees

Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models.

For more quotes and insights, download the IBM BPM report

Unit Head System Implementor at Allied Bank Limited

There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away.

reviewer2780541

Senior Project Manager at a computer software company with 1,001-5,000 employees

There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.

Farhan Ahmed Sheikh

Chief Executive Officer at Ashtex Solutions

I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.

Kozykorpesh Tolep

software engineer at a non-tech company with 1,001-5,000 employees

The lagging problem needs to be solved.

Anuj Tiwari

Gtm Operator, Lead Generator at 404Minds Technologies

For more quotes and insights, download the Make report

Setup Cost

IBM BPM is costly with complex licensing, favored by large enterprises, but impractical for small businesses due to high expenses.

Make's pricing is affordable and flexible, with options like Docker solutions, making it cost-effective compared to competitors.

SAP is more expensive, but IBM BPM is very expensive.

For more quotes and insights, download the IBM BPM report

Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees

Licensing was affordable.

Maria Ruminjo

Network Engineer at AT&T

I found a solution that allows me to use Make almost for free, just using the Docker on-premises.

Avi Cherny

Automation Engineer at a tech services company with 501-1,000 employees

It's cost-effective and it's pocket-friendly.

Dinesh Lavu

For more quotes and insights, download the Make report

Valuable Features

IBM BPM enhances business efficiency with robust process execution, integration, responsive UI, automation, and comprehensive management tools.

Make's intuitive interface and integrations boost efficiency and productivity, saving time and reducing manual tasks with seamless automation.

The integration capabilities of IBM BPM are excellent.

For more quotes and insights, download the IBM BPM report

Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees

Coordination across data silos is effective, and IBM BPM can be used for that purpose.

reviewer2780541

Senior Project Manager at a computer software company with 1,001-5,000 employees

Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.

Maria Ruminjo

Network Engineer at AT&T

Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.

Kozykorpesh Tolep

software engineer at a non-tech company with 1,001-5,000 employees

The task that I would complete in a span of one day is completed in a matter of minutes by using Make.

Ajay Singh Goyal

Executive at Core Jobs

For more quotes and insights, download the Make report

Categories and Ranking

IBM BPM

Ranking in Process Automation

8th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

113

Ranking in other categories

Business Process Management (BPM) (4th), Application Infrastructure (8th)

Make

Ranking in Process Automation

6th

Average Rating

8.0

Reviews Sentiment

5.5

Number of Reviews

Ranking in other categories

AI Software Development (4th)

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of IBM BPM is 5.7%, down from 6.2% compared to the previous year. The mindshare of Make is 1.6%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
Make	1.6%
IBM BPM	5.7%
Other	92.7%

Process Automation

Featured Reviews

Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges

Unit Head System Implementor at Allied Bank Limited

In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

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Dinesh Lavu

Automation workflows have saved time and have reduced manual work for my client projects

Most of what I learned about Make is mainly from the templates only. Anything that I tried to do, I try to see who has done it already and try to understand and rebuild it. When I'm trying to build some workflows, there's a chatbot component. When I ask for something, it helps me in that. Or if I get a bug that I'm finding difficult to debug or understand the use case or the log, it clearly explains it to me and sometimes it advises me to do certain things, so that it's easy for me to fix it. One area for improvement is an auto-building feature. Another is how n8n has a chatbot completion where you can bring some LLMs into the workflow and integrating Ollama and all of that is something I felt is really needed for Make also.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Manufacturing Company

Construction Company

Outsourcing Company

15%

Educational Organization

13%

Manufacturing Company

10%

Construction Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	19
Large Enterprise	72

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1
Large Enterprise	6

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

What is your experience regarding pricing and costs for IBM BPM?

Once it is installed, maintaining it is not a big issue.

What needs improvement with IBM BPM?

There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away. IBM BPM is complicated to install...

What is your experience regarding pricing and costs for Make?

Regarding my experience with pricing, setup costs, and licensing for Make, I would add that they need to provide a dark mode because the UI is in light mode. I remember that when I was working late...

What needs improvement with Make?

I think there are improvements needed for Make. They could add a guide roadmap for beginners to make it more accessible. While Make is easy to use, there is always room for improvement. There are m...

What is your primary use case for Make?

My main use case for Make involves automating social media content creation and personalized content creation for my social profile like Instagram.

Apache Airflow vs IBM BPM

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Product Reports

IBM BPM

Download IBM BPM product report

Download Make product report

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server

Integromat

Overview

IBM BPM enhances workflow efficiency with automation, integration, and a user-friendly interface, supporting reusable processes and robust analytics tools for streamlined business operations.

IBM BPM is a platform offering process automation and integration capabilities with a user-centric interface. Its design simplicity and low-code options support rapid development. The platform integrates seamlessly with other IBM products, creating a comprehensive automation suite. Its adaptability makes it easy to visualize and manage processes for efficient operations across diverse environments. IBM BPM is a reliable choice for those seeking to reduce complexity in development, enhance security, and improve scalability. However, improvements in integration, interface enhancements, and support for AI integration are desirable for an optimal experience.

What are the key features of IBM BPM?

Process Automation: Speeds up productivity with automated business tasks.
Integration: Links seamlessly with IBM products and third-party systems.
Analytics Tools: Provides robust analytics for informed decision-making.
Low-Code Development: Enables rapid development with minimal coding.
Adaptability: Customizes easily to fit various operational needs.

What benefits should users expect from IBM BPM?

Enhanced Efficiency: Streamlined workflows reduce manual efforts.
Data-Driven Decisions: Analytics tools provide actionable insights.
Improved Compliance: Aligns with industry standards.
Reduced Complexity: Simplifies operations with user-friendly design.
Scalability: Supports growing business requirements.

Organizations utilize IBM BPM to digitize workflows and automate tasks in sectors like insurance, banking, and logistics. It is effective for managing claims, opening accounts, and processing mortgage applications. The platform enables integration with legacy systems and platforms like MDM and ODM, ensuring comprehensive process management and seamless data flow across multiple applications. Companies find value in its capability to support quicker decision-making and operational efficiency.

IBM

Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.

At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.

What features does Make offer?

Visual Workflow Builder: Create and edit workflows effortlessly with a friendly interface.
App Integration: Supports numerous apps, enabling diverse connections.
Real-Time Monitoring: Track workflow executions with precise analytics.
Conditional Logic: Implement logic paths for smarter automations.

What benefits can users expect from Make?

Increased Efficiency: Automating tasks reduces manual intervention, saving time.
Cost Reduction: Lower operational costs with streamlined processes.
Scalable Solutions: Easily adjust workflows to meet growing business demands.
Enhanced Productivity: Focus on high-priority tasks with automated operations.

In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo

Buan Consulting, Armadia

IBM BPM vs. Make