Huntress Managed EDR and SentinelOne Singularity Identity compete in the cybersecurity sector, focusing on threat detection and response services. Huntress appears to have an edge due to its proactive threat-hunting capability and strong customer service feedback, while SentinelOne excels in AI and real-time responses but requires improvements in usability.
Features: Huntress Managed EDR offers exceptional threat-hunting expertise, a 24/7 SOC service that includes automatic remediation, and effective threat alerts. Users appreciate its ease of deployment and reliability, especially for SMBs. SentinelOne Singularity Identity is noted for its comprehensive identity protection, advanced AI capabilities, and XDR features, providing dynamic threat detection and a unified security view.
Room for Improvement: Huntress Managed EDR could enhance its reporting capabilities, integrate deeper with more security solutions, and improve dashboards. Users want an all-inclusive XDR option and better API efficiency. SentinelOne Singularity Identity requires improvements in user-friendliness and support responses with enhancements in endpoint management and automated updates. Simplifying reporting tools and providing transparent pricing changes would improve satisfaction.
Ease of Deployment and Customer Service: Both solutions offer robust support, with Huntress being praised for quick personalized responses and comprehensive assistance. Its proactive engagement leads to high satisfaction. SentinelOne receives positive customer feedback on support knowledge, although some users report delays and desire efficiency improvements. Deployment for both spans cloud and on-premises environments, with Huntress frequently noted for its simplicity.
Pricing and ROI: Huntress Managed EDR is deemed fair and value-driven, fitting SMB budgets with a pricing model that offers a high return on investment due to its comprehensive features, reducing the need for additional security staff. SentinelOne Singularity Identity offers competitive pricing and is slightly cheaper than some rivals, though concerns over yearly price increases without clear returns persist. Both are recognized for delivering good value relative to their costs.
I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.
They are thorough and ensure the problem is addressed without pushing responsibilities onto me unnecessarily.
Our team on the security side has contacted Huntress support, and they have been pleased.
They have been responsive to our needs as integrators and those of the client.
I know other techs with thousands deployed, so scalability isn't an issue.
Scaling Huntress is simple; I can manage up to a thousand devices without issue.
I can easily scale from one machine to thousands without any fuss.
We have not experienced any issues with lagging, crashing, or downtime.
I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service.
It barely takes up resources on the computer, and I have had no issues with lagging or crashing.
A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial.
Since we support customers in different countries, expanding the language options for their training would be beneficial.
Their EDR is pretty mature in terms of what it does.
There is a clear roadmap for improvements, including enhancing capabilities with AI and seamless functionality in an MSP model for deeper visibility across multiple agencies.
The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.
It is not too expensive or too cheap. It is just right.
It can get expensive for small to medium businesses if large license quantities are not purchased.
What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust.
They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
With visibility into endpoint telemetry, SentinelOne does provide useful information to find threat actors and empowers those who are in the business of threat hunting.
Huntress Managed EDR offers robust managed detection and response capabilities with 24/7 threat hunting, intuitive deployment, and proactive threat management for small to medium businesses.
Huntress Managed EDR provides essential cybersecurity services to businesses by integrating seamlessly with existing tools like Microsoft Defender. Around-the-clock SOC expertise, proactive alerts, and automatic remediation define its core offerings. It effectively monitors threats, detecting footholds and malicious IPs while providing quick isolation of suspicious activities. The platform simplifies security management, reducing reliance on multiple security solutions and enhancing threat response efficiency.
What are the key features of Huntress Managed EDR?Huntress Managed EDR is commonly implemented in industries requiring enhanced cybersecurity, including finance, healthcare, and IT services. Its ability to complement traditional antivirus tools and integration with remote monitoring supports a comprehensive defense strategy against advanced threats. Its deployment is simplified for diverse IT environments, ensuring automated and fast response to emerging security challenges.
Singularity Identity, a component of the Singularity platform, provides threat detection & response (ITDR) capabilities to defend Active Directory and domain-joined endpoints in real-time from adversaries aiming to gain persistent, elevated privilege and move covertly. Singularity Identity provides actionable, high-fidelity insight as attacks emerge from managed and unmanaged devices. It detects identity misuse and reconnaissance activity happening within endpoint processes targeting critical domain servers, service accounts, local credentials, local data, network data, and cloud data. On-agent cloaking and deception techniques slow the adversary down while providing situational awareness and halting adversarial attempts at lateral movement. Singularity Identity helps you detect and respond to identity-based attacks, providing early warning while misdirecting them away from production assets.
Singularity Identity’s primary use case is to protect credential data and disrupt identity-based attacks. The most valuable function of Singularity Identity is its ability to misdirect attackers by providing deceptive data to identity-based recon attacks. Additionally, it can hide and deny access to locally stored credentials or identity data on Active Directory domain controllers.
Singularity Identity also provides rapid detection and respond to identity attacks, capturing attack activity and feeding it directly to the Singularity platform’s Security DataLake for enterprise-wide analysis and response.
By implementing Singularity Identity, organizations benefit from enhanced security, reduced credential-related risks, and improved user productivity. It detects and responds to identity-based attacks, ensuring only authorized individuals can access critical identity data. With its cloaking capabilities to hide identity stored locally on endpoints or in the identity infrastructure and it’s ability to provide decoy results to identity-based attacks, organizations can effectively secure their sensitive or privileged identities, resulting in improved overall identity security.
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