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HubSpot CRM vs Interactive Intelligence comparison

HubSpot and Genesys are both solutions in the CRM category. HubSpot is ranked #5 with an average rating of 8.4, while Genesys is ranked #49. HubSpot holds a 1.6% mindshare in CRM, compared to Genesys’s 0.6% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.
HubSpot CRM
Read 49 HubSpot CRM reviews
  • 1,359 Views
  • 1,277 Comparison Views
98% willing to recommend
Interactive Intelligence
Read 2 Interactive Intelligence reviews
  • 412 Views
  • 338 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Interactive Intelligence and HubSpot CRM are key competitors in the CRM and contact center industry. HubSpot CRM seems to have the upper hand with its user-friendly functionality and comprehensive capabilities, making it appealing in various aspects.

Features:Interactive Intelligence offers advanced contact center communication tools, seamless integration with telephony systems, and omnichannel engagement. HubSpot CRM features marketing automation, sales pipeline management, and an intuitive user interface that enhances productivity.

Ease of Deployment and Customer Service:Interactive Intelligence requires a detailed deployment process suited for enterprise needs. In contrast, HubSpot CRM is known for quick deployment and offers extensive customer support resources, allowing for easy implementation with minimal disruption.

Pricing and ROI:Interactive Intelligence involves higher initial setup costs, targeting enterprises that require customized solutions. HubSpot CRM presents competitive pricing options with strong ROI potential, particularly appealing to small to mid-sized businesses due to its scalable pricing model, allowing users to start with a smaller investment and expand as needed.

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To learn more, read our detailed HubSpot CRM vs. Interactive Intelligence Report (Updated: September 2025).
Buyer's Guide
HubSpot CRM vs. Interactive Intelligence
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
5th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
No ranking in other categories
Interactive Intelligence
Ranking in CRM
49th
Average Rating
9.0
Reviews Sentiment
6.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of HubSpot CRM is 1.6%, down from 1.8% compared to the previous year. The mindshare of Interactive Intelligence is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
HubSpot CRM1.6%
Interactive Intelligence0.6%
Other97.8%
CRM
 

Featured Reviews

Charles Dickens - PeerSpot reviewer
Effortlessly manage relationships with seamless contact data integration
The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.
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Luis Teran - PeerSpot reviewer
Reliable with very good social media integration and easy to use
The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface is good."
"The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have."
"The calling option from any region is beneficial."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"Hubspot CRM also lets you make calls and send emails directly."
"It is quite customizable if I know what I am doing."
"I like how you can track one account from marketing to closing the deal. For example, suppose you generated a lead through marketing, you can then track it through to when the deal is closed."
"Stability-wise, I rate the solution a ten out of ten."
More HubSpot CRM pros
"Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
 

Cons

"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"The solution's email capabilities could be improved."
"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."
"An area to be improved in HubSpot CRM is its customization capabilities."
"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."
"There is room for improvement in pricing. The pricing strategy that they have is way too clever."
"Sometimes, the usability is not intuitive. There is a lot of work required to set it up the way I like."
"This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it."
More HubSpot CRM cons
"The initial setup can be a bit difficult."
"The problem with this current system is that the support is not great."
 

Pricing and Cost Advice

"I do not recall the particulars of the licensing fees."
"We are using HubSpot CRM’s free version."
"The price of HubSpot CRM is expensive."
"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."
"We use a paid version of Hubspot and we have an annual license."
"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."
"The pricing for this solution is user based. We're paying $39 to $45 per user."
"The pricing is in a midrange if you line up the marketing tools."
More HubSpot CRM pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Comms Service Provider
10%
Performing Arts
10%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise5
Large Enterprise8
No data available
 

Questions from the Community

What do you like most about HubSpot CRM?
The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.
See all answers
What is your experience regarding pricing and costs for HubSpot CRM?
The cost is about the same price, currently charged monthly.
See all answers
What is your primary use case for HubSpot CRM?
I use Segment, mainly Segment. We use CRM, usually HubSpot CRM. Some clients use HubSpot CRM and Zoho CRM. Different clients use different kinds of CRM, but we don't use them. We mostly focus on ma...
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Compared 9% of the time
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Compared 68% of the time
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Compared 32% of the time
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Product Reports

Buyer's Guide
HubSpot CRM
September 2025
HubSpot CRM reportDownload HubSpot CRM product report
Buyer's Guide
CRM
September 2025
Interactive Intelligence reportDownload Interactive Intelligence product report
 

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management. 

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes. 

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Genesys
 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
HubSpot CRM vs. Interactive Intelligence
September 2025
Free Report: HubSpot CRM vs. Interactive Intelligence
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