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HPE System Management Homepage vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE System Management Homepage
Ranking in Server Monitoring
15th
Average Rating
8.2
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in Server Monitoring
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
IT Asset Management (6th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of December 2025, in the Server Monitoring category, the mindshare of HPE System Management Homepage is 1.7%, down from 2.1% compared to the previous year. The mindshare of ServiceNow Discovery is 3.5%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Market Share Distribution
ProductMarket Share (%)
ServiceNow Discovery3.5%
HPE System Management Homepage1.7%
Other94.8%
Server Monitoring
 

Featured Reviews

JE
Consultant at Freelance
Offers reliability and helps with the virtualization part
The product integrates with our company's existing IT infrastructure, especially when it comes to MicroK8s and other on-premises servers. The tool also helps with the virtualization in the ecosystem of our company, where there are other tools from HPE. Performance and network optimization are some of the beneficial areas in terms of server management. Speaking about how the remote management ability of the product impacted our company's IT operations, I would say that my organization has dealt with areas like RDP, DDI, and DMC, depending on the requirements of our final customers. In my experience, the product has contributed four hours in terms of reliability and to ensure the uptime of our servers. When it comes to the day-to-day use of HPE System Management's interface, I would say that it connects with some of the best tools and Hyper-V console with the help of Microsoft. I recommended the solution to those who plan to use it. I rate the overall product an eight out of ten.
reviewer2759271 - PeerSpot reviewer
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Has supported enterprise needs well and addresses discovery across environments
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface is in continuous development and improves version by version."
"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."
"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."
"This is a good product and I recommend it."
"The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure."
"I think it's stable, scalable, and flexible."
"They have a very good network in the infrastructure of Discovery."
"It has given us an understanding of each layer from a server application."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"Stability-wise, I feel it is a good product."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The initial setup is pretty straightforward."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The most valuable feature of ServiceNow Discovery is its performance."
 

Cons

"The return on investment report is too difficult to understand."
"The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required."
"I think that support integration could be improved."
"Our customers would like to see the price lowered."
"The quality of service and support for this solution needs to be improved."
"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"It creates quite a bit of duplication, so that needs to be fixed."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"I cannot tie CMDB at this stage with strategic planning regarding ServiceNow Discovery ability to maintain accurate data in CMDB."
"It is one of the most costly applications in terms of subscription costs."
"The solution is too high priced."
"The solution should improve the classes of discovery assets to disregard more junk data."
"They can expand on the plugins for some of the other tools."
 

Pricing and Cost Advice

"The support is yearly-based and the license is permanent."
"The license was included when we purchased the server."
"My company has invested 30,00,000 USD in the product."
"The price of this product is fair."
"The product is not cheap."
"The pricing is determined based on the CIs."
"It's on a yearly basis. We renew our contract for three years at a time."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"This is expensive, but it meets our needs."
"The price could be better. It's a bit on the pricey side."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
10%
Retailer
10%
Healthcare Company
7%
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise2
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise5
Large Enterprise23
 

Questions from the Community

What do you like most about HPE System Management?
The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure.
What needs improvement with HPE System Management?
The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required.
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The pricing information for ServiceNow Discovery was requested but not provided.
What needs improvement with ServiceNow Discovery?
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
 

Also Known As

HP System Management
No data available
 

Overview

 

Sample Customers

Infotec
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about HPE System Management Homepage vs. ServiceNow Discovery and other solutions. Updated: November 2025.
879,310 professionals have used our research since 2012.