HPE System Management Homepage vs ServiceNow Discovery comparison

Hewlett Packard Enterprise and ServiceNow are both solutions in the Server Monitoring category. Hewlett Packard Enterprise is ranked #17 with an average rating of 8.0, while ServiceNow is ranked #2 with an average rating of 8.4. Hewlett Packard Enterprise holds a 1.7% mindshare in SM, compared to ServiceNow’s 4.0% mindshare. Additionally, 100% of Hewlett Packard Enterprise users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

HPE System Management Homepage

Read 8 HPE System Management Homepage reviews

564 Views
454 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 41 ServiceNow Discovery reviews

2,622 Views
1,285 Comparison Views

97% willing to recommend

HPE System Management Homepage

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

HPE System Management Homepage and ServiceNow Discovery are two prominent products in the IT management landscape. Despite users appreciating the pricing and support of HPE System Management Homepage, ServiceNow Discovery stands out with its feature-rich offerings, making it a preferred choice among users for its comprehensive capabilities.

Features: HPE System Management Homepage is valued for robust hardware monitoring, efficient alerting features, and detailed reporting. ServiceNow Discovery provides extensive IT asset discovery, dependency mapping, and superior integration capabilities. Users find ServiceNow Discovery's automated discovery processes notably advanced.

Room for Improvement: Users suggest that HPE System Management Homepage could improve in interface design, ease of use, and feature updates. ServiceNow Discovery users note the need for enhanced reporting features, smoother setup processes, and more intuitive user guidance. Despite these suggestions, ServiceNow Discovery is seen as offering a more user-friendly experience.

Ease of Deployment and Customer Service: Users rate the deployment of HPE System Management Homepage as straightforward but initially complex. ServiceNow Discovery has a more automated deployment model requiring skilled personnel for optimal use. Users commend HPE's customer service, whereas users of ServiceNow Discovery appreciate extensive support resources but note occasional delays in response time.

Pricing and ROI: HPE System Management Homepage is seen as cost-effective, offering good ROI with lower setup costs. ServiceNow Discovery's users acknowledge higher initial costs but feel the advanced features justify the investment, resulting in satisfactory ROI.

To learn more, read our detailed HPE System Management Homepage vs. ServiceNow Discovery Report (Updated: April 2025).

Buyer's Guide

HPE System Management Homepage vs. ServiceNow Discovery

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HPE System Management Homepage

Ranking in Server Monitoring

17th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of May 2025, in the Server Monitoring category, the mindshare of HPE System Management Homepage is 1.7%, down from 1.9% compared to the previous year. The mindshare of ServiceNow Discovery is 4.0%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Juan Esteban

Consultant at Freelance

Offers reliability and helps with the virtualization part

The product integrates with our company's existing IT infrastructure, especially when it comes to MicroK8s and other on-premises servers. The tool also helps with the virtualization in the ecosystem of our company, where there are other tools from HPE. Performance and network optimization are some of the beneficial areas in terms of server management. Speaking about how the remote management ability of the product impacted our company's IT operations, I would say that my organization has dealt with areas like RDP, DDI, and DMC, depending on the requirements of our final customers. In my experience, the product has contributed four hours in terms of reliability and to ensure the uptime of our servers. When it comes to the day-to-day use of HPE System Management's interface, I would say that it connects with some of the best tools and Hyper-V console with the help of Microsoft. I recommended the solution to those who plan to use it. I rate the overall product an eight out of ten.

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Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."

"The interface is in continuous development and improves version by version."

"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."

"I think it's stable, scalable, and flexible."

"This is a good product and I recommend it."

"The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure."

"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"I am impressed with the tool's incident problem change management."

"The most valuable feature is its integration with CMDB, as it collects all the data."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"The initial setup is pretty straightforward."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

More ServiceNow Discovery pros

Cons

"The quality of service and support for this solution needs to be improved."

"Our customers would like to see the price lowered."

"The return on investment report is too difficult to understand."

"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier."

"I think that support integration could be improved."

"The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"It's an expensive platform."

"The solution is too high priced."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"Technical support has not been helpful when we have come across problems."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"Improvements are required with the scripts used to collect the information from servers."

More ServiceNow Discovery cons

Pricing and Cost Advice

"My company has invested 30,00,000 USD in the product."

"The support is yearly-based and the license is permanent."

"The price of this product is fair."

"The license was included when we purchased the server."

"The pricing is determined based on the CIs."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"The price could be better. It's a bit on the pricey side."

"This solution is a paid option within the ServiceNow framework."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"The product pricing is fair and reasonable for the value it provides."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Real Estate/Law Firm

Healthcare Company

Retailer

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HPE System Management?

The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure.

See all answers

What is your experience regarding pricing and costs for HPE System Management?

My company has invested 30,00,000 USD in the product.

See all answers

What needs improvement with HPE System Management?

The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

See all answers

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

See all answers

Comparisons

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Compared 12% of the time

Microsoft Configuration Manager vs HPE System Management Homepage

Compared 8% of the time

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Tanium vs ServiceNow Discovery

Compared 27% of the time

Lansweeper vs ServiceNow Discovery

Compared 22% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Zabbix vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Server Monitoring

March 2025

Download HPE System Management Homepage product report

Buyer's Guide

ServiceNow Discovery

April 2025

Download ServiceNow Discovery product report

Also Known As

HP System Management

No data available

Overview

The HPE System Management Homepage (SMH) consolidates and simplifies the management of ProLiant and Integrity servers running Microsoft Windows or Linux, or HPE 9000 and HPE Integrity servers running HP-UX 11i. By aggregating data from HPE Insight Management Agents and other tools, SMH provides a secure and intuitive interface to review in-depth hardware configuration and status data, performance metrics, system thresholds and software version control information. SMH can also be used to access the HPE Lights-Out Management processor on ProLiant and Integrity servers. SMH is part of the Service Pack for ProLiant (SPP) or the Integrity Support Pack (ISP), and can be extended to meet specific system management requirements by integrating additional plug-in tools. SMH is easy to install and can be extended to meet specific system management requirements by integrating additional HPE plug-in management tools that include HPE Online Diagnostics and HPE Software Version Control Agents.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Infotec

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

HPE System Management Homepage vs. ServiceNow Discovery

April 2025

Free Report: HPE System Management Homepage vs. ServiceNow Discovery

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