HPE System Management Homepage vs ServiceNow Discovery comparison

Hewlett Packard Enterprise and ServiceNow are both solutions in the Server Monitoring category. Hewlett Packard Enterprise is ranked #16 with an average rating of 8.0, while ServiceNow is ranked #4 with an average rating of 8.0. Hewlett Packard Enterprise holds a 2.0% mindshare in SM, compared to ServiceNow’s 3.1% mindshare. Additionally, 100% of Hewlett Packard Enterprise users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

HPE System Management Homepage

Read 8 HPE System Management Homepage reviews

914 Views
905 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 45 ServiceNow Discovery reviews

3,911 Views
2,073 Comparison Views

97% willing to recommend

HPE System Management Homepage

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

HPE System Management Homepage and ServiceNow Discovery are two prominent products in the IT management landscape. Despite users appreciating the pricing and support of HPE System Management Homepage, ServiceNow Discovery stands out with its feature-rich offerings, making it a preferred choice among users for its comprehensive capabilities.

Features: HPE System Management Homepage is valued for robust hardware monitoring, efficient alerting features, and detailed reporting. ServiceNow Discovery provides extensive IT asset discovery, dependency mapping, and superior integration capabilities. Users find ServiceNow Discovery's automated discovery processes notably advanced.

Room for Improvement: Users suggest that HPE System Management Homepage could improve in interface design, ease of use, and feature updates. ServiceNow Discovery users note the need for enhanced reporting features, smoother setup processes, and more intuitive user guidance. Despite these suggestions, ServiceNow Discovery is seen as offering a more user-friendly experience.

Ease of Deployment and Customer Service: Users rate the deployment of HPE System Management Homepage as straightforward but initially complex. ServiceNow Discovery has a more automated deployment model requiring skilled personnel for optimal use. Users commend HPE's customer service, whereas users of ServiceNow Discovery appreciate extensive support resources but note occasional delays in response time.

Pricing and ROI: HPE System Management Homepage is seen as cost-effective, offering good ROI with lower setup costs. ServiceNow Discovery's users acknowledge higher initial costs but feel the advanced features justify the investment, resulting in satisfactory ROI.

To learn more, read our detailed HPE System Management Homepage vs. ServiceNow Discovery Report (Updated: March 2026).

Buyer's Guide

HPE System Management Homepage vs. ServiceNow Discovery

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HPE System Management Homepage

Ranking in Server Monitoring

16th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

4th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Asset Management (7th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of March 2026, in the Server Monitoring category, the mindshare of HPE System Management Homepage is 2.0%, up from 1.8% compared to the previous year. The mindshare of ServiceNow Discovery is 3.1%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow Discovery	3.1%
HPE System Management Homepage	2.0%
Other	94.9%

Server Monitoring

Featured Reviews

Juan Esteban

Consultant at Freelance

Offers reliability and helps with the virtualization part

The product integrates with our company's existing IT infrastructure, especially when it comes to MicroK8s and other on-premises servers. The tool also helps with the virtualization in the ecosystem of our company, where there are other tools from HPE. Performance and network optimization are some of the beneficial areas in terms of server management. Speaking about how the remote management ability of the product impacted our company's IT operations, I would say that my organization has dealt with areas like RDP, DDI, and DMC, depending on the requirements of our final customers. In my experience, the product has contributed four hours in terms of reliability and to ensure the uptime of our servers. When it comes to the day-to-day use of HPE System Management's interface, I would say that it connects with some of the best tools and Hyper-V console with the help of Microsoft. I recommended the solution to those who plan to use it. I rate the overall product an eight out of ten.

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Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."

"It is a smart system management tool that enables businesses to manage their operations more effectively."

"This is a good product and I recommend it."

"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."

"The most valuable feature is the dashboard, which allows us to manage the entire infrastructure from the console."

"The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure."

"I think it's stable and flexible, and it's secure too."

"This is a good product and I recommend it."

More HPE System Management Homepage pros

"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."

"Stability-wise, I feel it is a good product."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"The data is really good, it's reliable and they keep adding to it."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

More ServiceNow Discovery pros

Cons

"Our customers would like to see the price lowered."

"The return on investment report is too difficult to understand."

"I think that support integration could be improved."

"The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required."

"The quality of service and support for this solution needs to be improved."

"I think that support integration could be improved."

"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful."

More HPE System Management Homepage cons

"The patterns are the biggest area where improvement could be made."

"Improvements could include implementing chatbots to simplify ticket creation."

"Improvements are required with the scripts used to collect the information from servers."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"It's an expensive platform."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

More ServiceNow Discovery cons

Pricing and Cost Advice

"The price of this product is fair."

"My company has invested 30,00,000 USD in the product."

"The license was included when we purchased the server."

"The support is yearly-based and the license is permanent."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"The solution is not inexpensive so pricing is rated a three out of ten."

"The solution is very expensive."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Retailer

11%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

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What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...

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What needs improvement with ServiceNow Discovery?

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Compared 4% of the time

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Compared 13% of the time

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Compared 10% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 6% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 5% of the time

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Product Reports

Buyer's Guide

Server Monitoring

March 2026

Download HPE System Management Homepage product report

Buyer's Guide

ServiceNow Discovery

February 2026

Download ServiceNow Discovery product report

Also Known As

HP System Management

No data available

Overview

The HPE System Management Homepage (SMH) consolidates and simplifies the management of ProLiant and Integrity servers running Microsoft Windows or Linux, or HPE 9000 and HPE Integrity servers running HP-UX 11i. By aggregating data from HPE Insight Management Agents and other tools, SMH provides a secure and intuitive interface to review in-depth hardware configuration and status data, performance metrics, system thresholds and software version control information. SMH can also be used to access the HPE Lights-Out Management processor on ProLiant and Integrity servers. SMH is part of the Service Pack for ProLiant (SPP) or the Integrity Support Pack (ISP), and can be extended to meet specific system management requirements by integrating additional plug-in tools. SMH is easy to install and can be extended to meet specific system management requirements by integrating additional HPE plug-in management tools that include HPE Online Diagnostics and HPE Software Version Control Agents.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Infotec

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

HPE System Management Homepage vs. ServiceNow Discovery

March 2026

Free Report: HPE System Management Homepage vs. ServiceNow Discovery

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