HPE System Management Homepage vs ServiceNow Discovery comparison

Hewlett Packard Enterprise and ServiceNow are both solutions in the Server Monitoring category. Hewlett Packard Enterprise is ranked #14 with an average rating of 8.0, while ServiceNow is ranked #2 with an average rating of 8.1. Hewlett Packard Enterprise holds a 1.6% mindshare in SM, compared to ServiceNow’s 3.8% mindshare. Additionally, 100% of Hewlett Packard Enterprise users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

HPE System Management Homepage

Read 8 HPE System Management Homepage reviews

571 Views
560 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

3,827 Views
2,258 Comparison Views

97% willing to recommend

HPE System Management Homepage

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

HPE System Management Homepage and ServiceNow Discovery are two prominent products in the IT management landscape. Despite users appreciating the pricing and support of HPE System Management Homepage, ServiceNow Discovery stands out with its feature-rich offerings, making it a preferred choice among users for its comprehensive capabilities.

Features: HPE System Management Homepage is valued for robust hardware monitoring, efficient alerting features, and detailed reporting. ServiceNow Discovery provides extensive IT asset discovery, dependency mapping, and superior integration capabilities. Users find ServiceNow Discovery's automated discovery processes notably advanced.

Room for Improvement: Users suggest that HPE System Management Homepage could improve in interface design, ease of use, and feature updates. ServiceNow Discovery users note the need for enhanced reporting features, smoother setup processes, and more intuitive user guidance. Despite these suggestions, ServiceNow Discovery is seen as offering a more user-friendly experience.

Ease of Deployment and Customer Service: Users rate the deployment of HPE System Management Homepage as straightforward but initially complex. ServiceNow Discovery has a more automated deployment model requiring skilled personnel for optimal use. Users commend HPE's customer service, whereas users of ServiceNow Discovery appreciate extensive support resources but note occasional delays in response time.

Pricing and ROI: HPE System Management Homepage is seen as cost-effective, offering good ROI with lower setup costs. ServiceNow Discovery's users acknowledge higher initial costs but feel the advanced features justify the investment, resulting in satisfactory ROI.

To learn more, read our detailed HPE System Management Homepage vs. ServiceNow Discovery Report (Updated: July 2025).

Buyer's Guide

HPE System Management Homepage vs. ServiceNow Discovery

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HPE System Management Homepage

Ranking in Server Monitoring

14th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of August 2025, in the Server Monitoring category, the mindshare of HPE System Management Homepage is 1.6%, down from 2.1% compared to the previous year. The mindshare of ServiceNow Discovery is 3.8%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Juan Esteban

Consultant at Freelance

Offers reliability and helps with the virtualization part

The product integrates with our company's existing IT infrastructure, especially when it comes to MicroK8s and other on-premises servers. The tool also helps with the virtualization in the ecosystem of our company, where there are other tools from HPE. Performance and network optimization are some of the beneficial areas in terms of server management. Speaking about how the remote management ability of the product impacted our company's IT operations, I would say that my organization has dealt with areas like RDP, DDI, and DMC, depending on the requirements of our final customers. In my experience, the product has contributed four hours in terms of reliability and to ensure the uptime of our servers. When it comes to the day-to-day use of HPE System Management's interface, I would say that it connects with some of the best tools and Hyper-V console with the help of Microsoft. I recommended the solution to those who plan to use it. I rate the overall product an eight out of ten.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."

"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."

"The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure."

"I think it's stable, scalable, and flexible."

"The interface is in continuous development and improves version by version."

"This is a good product and I recommend it."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"I find that the Discovery and scripting features are the most useful."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"We can scale the solution."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

More ServiceNow Discovery pros

Cons

"The return on investment report is too difficult to understand."

"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier."

"Our customers would like to see the price lowered."

"The quality of service and support for this solution needs to be improved."

"The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required."

"I think that support integration could be improved."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"Without improvement in the patters, applications can't be discovered"

"Technical support has not been helpful when we have come across problems."

"It's an expensive platform."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"Improvements are required with the scripts used to collect the information from servers."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

More ServiceNow Discovery cons

Pricing and Cost Advice

"The support is yearly-based and the license is permanent."

"My company has invested 30,00,000 USD in the product."

"The price of this product is fair."

"The license was included when we purchased the server."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"If the product is not deployed properly, it can be very expensive."

"The solution is very expensive."

"It is not recommended for smaller companies because of the price."

"The product is not cheap."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"The product pricing is fair and reasonable for the value it provides."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Retailer

Real Estate/Law Firm

Performing Arts

Computer Software Company

14%

Financial Services Firm

13%

Healthcare Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HPE System Management?

The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure.

See all answers

What is your experience regarding pricing and costs for HPE System Management?

My company has invested 30,00,000 USD in the product.

See all answers

What needs improvement with HPE System Management?

The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

Lenovo XClarity Controller vs HPE System Management Homepage

Compared 67% of the time

Zabbix vs HPE System Management Homepage

Compared 12% of the time

Tanium vs HPE System Management Homepage

Compared 11% of the time

Microsoft Configuration Manager vs HPE System Management Homepage

Compared 10% of the time

More HPE System Management Homepage Competitors

Tanium vs ServiceNow Discovery

Compared 25% of the time

Lansweeper vs ServiceNow Discovery

Compared 19% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Server Monitoring

August 2025

Download HPE System Management Homepage product report

Buyer's Guide

ServiceNow Discovery

July 2025

Download ServiceNow Discovery product report

Also Known As

HP System Management

No data available

Overview

The HPE System Management Homepage (SMH) consolidates and simplifies the management of ProLiant and Integrity servers running Microsoft Windows or Linux, or HPE 9000 and HPE Integrity servers running HP-UX 11i. By aggregating data from HPE Insight Management Agents and other tools, SMH provides a secure and intuitive interface to review in-depth hardware configuration and status data, performance metrics, system thresholds and software version control information. SMH can also be used to access the HPE Lights-Out Management processor on ProLiant and Integrity servers. SMH is part of the Service Pack for ProLiant (SPP) or the Integrity Support Pack (ISP), and can be extended to meet specific system management requirements by integrating additional plug-in tools. SMH is easy to install and can be extended to meet specific system management requirements by integrating additional HPE plug-in management tools that include HPE Online Diagnostics and HPE Software Version Control Agents.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Infotec

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

HPE System Management Homepage vs. ServiceNow Discovery

July 2025

Free Report: HPE System Management Homepage vs. ServiceNow Discovery

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