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HPE System Management Homepage vs ServiceNow Discovery comparison

Hewlett Packard Enterprise and ServiceNow are both solutions in the Server Monitoring category. Hewlett Packard Enterprise is ranked #14 with an average rating of 8.0, while ServiceNow is ranked #2 with an average rating of 8.4. Hewlett Packard Enterprise holds a 1.7% mindshare in SM, compared to ServiceNow’s 3.8% mindshare. Additionally, 100% of Hewlett Packard Enterprise users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.
HPE System Management Homepage
Read 8 HPE System Management Homepage reviews
  • 572 Views
  • 360 Comparison Views
100% willing to recommend
ServiceNow Discovery
Read 42 ServiceNow Discovery reviews
  • 2,432 Views
  • 389 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

HPE System Management Homepage and ServiceNow Discovery are two prominent products in the IT management landscape. Despite users appreciating the pricing and support of HPE System Management Homepage, ServiceNow Discovery stands out with its feature-rich offerings, making it a preferred choice among users for its comprehensive capabilities.

Features: HPE System Management Homepage is valued for robust hardware monitoring, efficient alerting features, and detailed reporting. ServiceNow Discovery provides extensive IT asset discovery, dependency mapping, and superior integration capabilities. Users find ServiceNow Discovery's automated discovery processes notably advanced.

Room for Improvement: Users suggest that HPE System Management Homepage could improve in interface design, ease of use, and feature updates. ServiceNow Discovery users note the need for enhanced reporting features, smoother setup processes, and more intuitive user guidance. Despite these suggestions, ServiceNow Discovery is seen as offering a more user-friendly experience.

Ease of Deployment and Customer Service: Users rate the deployment of HPE System Management Homepage as straightforward but initially complex. ServiceNow Discovery has a more automated deployment model requiring skilled personnel for optimal use. Users commend HPE's customer service, whereas users of ServiceNow Discovery appreciate extensive support resources but note occasional delays in response time.

Pricing and ROI: HPE System Management Homepage is seen as cost-effective, offering good ROI with lower setup costs. ServiceNow Discovery's users acknowledge higher initial costs but feel the advanced features justify the investment, resulting in satisfactory ROI.

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To learn more, read our detailed HPE System Management Homepage vs. ServiceNow Discovery Report (Updated: June 2025).
Buyer's Guide
HPE System Management Homepage vs. ServiceNow Discovery
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE System Management Homepage
Ranking in Server Monitoring
14th
Average Rating
8.2
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
42
Ranking in other categories
IT Asset Management (2nd), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of June 2025, in the Server Monitoring category, the mindshare of HPE System Management Homepage is 1.7%, down from 2.0% compared to the previous year. The mindshare of ServiceNow Discovery is 3.8%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

JE
Offers reliability and helps with the virtualization part
The product integrates with our company's existing IT infrastructure, especially when it comes to MicroK8s and other on-premises servers. The tool also helps with the virtualization in the ecosystem of our company, where there are other tools from HPE. Performance and network optimization are some of the beneficial areas in terms of server management. Speaking about how the remote management ability of the product impacted our company's IT operations, I would say that my organization has dealt with areas like RDP, DDI, and DMC, depending on the requirements of our final customers. In my experience, the product has contributed four hours in terms of reliability and to ensure the uptime of our servers. When it comes to the day-to-day use of HPE System Management's interface, I would say that it connects with some of the best tools and Hyper-V console with the help of Microsoft. I recommended the solution to those who plan to use it. I rate the overall product an eight out of ten.
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Ayobanji Iluyomade - PeerSpot reviewer
Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain
ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface is in continuous development and improves version by version."
"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."
"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."
"This is a good product and I recommend it."
"I think it's stable, scalable, and flexible."
"The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure."
"The product provides great scalability features."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"It has given us an understanding of each layer from a server application."
"I find that the Discovery and scripting features are the most useful."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."
"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."
More ServiceNow Discovery pros
 

Cons

"I think that support integration could be improved."
"The return on investment report is too difficult to understand."
"The quality of service and support for this solution needs to be improved."
"Our customers would like to see the price lowered."
"The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required."
"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"ServiceNow Discovery should improve its cloud capabilities."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
More ServiceNow Discovery cons
 

Pricing and Cost Advice

"My company has invested 30,00,000 USD in the product."
"The license was included when we purchased the server."
"The support is yearly-based and the license is permanent."
"The price of this product is fair."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"The pricing is determined based on the CIs."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"The product pricing is fair and reasonable for the value it provides."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"It is not recommended for smaller companies because of the price."
"The solution is very expensive."
More ServiceNow Discovery pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Real Estate/Law Firm
11%
Retailer
11%
Healthcare Company
7%
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HPE System Management?
The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure.
See all answers
What is your experience regarding pricing and costs for HPE System Management?
My company has invested 30,00,000 USD in the product.
See all answers
What needs improvement with HPE System Management?
The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required.
See all answers
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
See all answers
What is your experience regarding pricing and costs for ServiceNow Discovery?
I think the price of ServiceNow Discovery is cheaper than BMC.
See all answers
What needs improvement with ServiceNow Discovery?
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
See all answers
 

Comparisons

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Zabbix vs HPE System Management Homepage
Compared 13% of the time
Microsoft Configuration Manager vs HPE System Management Homepage Logo
Microsoft Configuration Manager vs HPE System Management Homepage
Compared 8% of the time
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Tanium vs ServiceNow Discovery Logo
Tanium vs ServiceNow Discovery
Compared 25% of the time
Lansweeper vs ServiceNow Discovery Logo
Lansweeper vs ServiceNow Discovery
Compared 21% of the time
BMC Helix Discovery vs ServiceNow Discovery Logo
BMC Helix Discovery vs ServiceNow Discovery
Compared 7% of the time
Microsoft Configuration Manager vs ServiceNow Discovery Logo
Microsoft Configuration Manager vs ServiceNow Discovery
Compared 7% of the time
Flexera One vs ServiceNow Discovery Logo
Flexera One vs ServiceNow Discovery
Compared 6% of the time
More ServiceNow Discovery Competitors
 

Product Reports

Buyer's Guide
Server Monitoring
June 2025
HPE System Management Homepage reportDownload HPE System Management Homepage product report
Buyer's Guide
ServiceNow Discovery
May 2025
ServiceNow Discovery reportDownload ServiceNow Discovery product report
 

Also Known As

HP System Management
No data available
 

Overview

The HPE System Management Homepage (SMH) consolidates and simplifies the management of ProLiant and Integrity servers running Microsoft Windows or Linux, or HPE 9000 and HPE Integrity servers running HP-UX 11i. By aggregating data from HPE Insight Management Agents and other tools, SMH provides a secure and intuitive interface to review in-depth hardware configuration and status data, performance metrics, system thresholds and software version control information. SMH can also be used to access the HPE Lights-Out Management processor on ProLiant and Integrity servers. SMH is part of the Service Pack for ProLiant (SPP) or the Integrity Support Pack (ISP), and can be extended to meet specific system management requirements by integrating additional plug-in tools. SMH is easy to install and can be extended to meet specific system management requirements by integrating additional HPE plug-in management tools that include HPE Online Diagnostics and HPE Software Version Control Agents.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow
 

Sample Customers

Infotec
York, National Grid, DXC Technology, experian, BEACHBODY
Buyer's Guide
HPE System Management Homepage vs. ServiceNow Discovery
June 2025
Free Report: HPE System Management Homepage vs. ServiceNow Discovery
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