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Help Scout vs Whelp comparison

Help Scout and Whelp are both solutions in the Shared Inbox category. Help Scout is ranked #4, while Whelp is ranked #9. Help Scout holds a 7.5% mindshare in SI, compared to Whelp’s 0.7% mindshare.
Help Scout
  • 56 Views
  • 22 Comparison Views
Whelp
  • 25 Views
  • 2 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Help Scout
Ranking in Shared Inbox
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Communications Management (CCM) (27th)
Whelp
Ranking in Shared Inbox
9th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Shared Inbox category, the mindshare of Help Scout is 7.5%, down from 18.8% compared to the previous year. The mindshare of Whelp is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Shared Inbox
 

Comparisons

No data available
No data available
 

Overview

Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster.

Help Scout

AI-based omnichannel shared inbox for customer support over Voice, Email, Live Chat, SMS, and WhatsApp.

Whelp
See our list of best Shared Inbox vendors.

We monitor all Shared Inbox reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.