

Umbrella and Harness compete in cloud management and continuous integration. While users value Umbrella for pricing and support, Harness leads with its feature set, suggesting it offers more value despite higher costs.
Features: Umbrella provides comprehensive security solutions including advanced threat intelligence, secure web gateways, and network control. Harness offers automated continuous delivery, seamless cloud integration, and enhanced deployment speed.
Ease of Deployment and Customer Service: Umbrella has easy integration with existing infrastructure and responsive customer service. Harness's complex deployment is supported by detailed documentation and strong technical support.
Pricing and ROI: Umbrella has competitive pricing with a simple cost structure, offering good ROI in security. Harness, despite higher initial costs, delivers long-term savings due to efficient deployment and operations, resulting in higher ROI.
The AI features that they have and with which we can rewrite the pipeline and troubleshoot issues significantly saved time.
By adopting templates and various different pipelines across our own IDP platform, we have saved upwards of 30 to 40% of development time.
With Harness, the release process decreased from three or four hours to one or two hours, making deployments much quicker.
The platform has helped reduce security risk by proactively blocking malicious websites, phishing attempts, and other threats at the DNS layer before they reach the end users.
We have seen a significant return on investment, which I mentioned earlier in the data.
We have seen an approximate ROI of around 231% over three years.
We have rarely faced issues with Harness tech support.
We have not faced any customer support issues, with tickets resolved in less than a four-day SLA.
There was an instance when I faced issues with third-party plugins, and after raising a support ticket, they responded in a few hours with a documentation link that resolved my issue.
I can reach them anytime for any problem I am having in my environment, and they provide great support with minimum downtime for any problem I may have.
Cisco Umbrella's customer support is very good, and the product itself is supported by strong customer service.
I rate the customer support of Umbrella 10 out of 10.
Our entire organization uses it with hundreds of applications, and it supports this scale effectively.
It is able to work on our infrastructure side, which is EKS, and we are able to handle our organization growth effectively for an enterprise use case.
When I integrated Harness to more than 20 applications in one place, it becomes less stable.
Since it is a cloud-delivered service, it can support a growing number of users, devices, and locations without requiring significant on-premises infrastructure.
Umbrella has definitely handled our organizational growth perfectly.
Umbrella's scalability is very much flexible as you just buy a license and you can scale as much as you want.
Harness is completely stable, and we are using it in production without facing any stability issues at all.
We have rarely faced issues with Harness tech support.
Harness is decently stable.
Umbrella is definitely a scalable and stable solution.
Umbrella has taken action by preventing and blocking access.
To my knowledge, everything went well when I was using that technology.
There is not a lot of good support for pipeline as code, and I often find myself not using pipeline as code the way other platforms such as GitHub Actions or Jenkins integrate pipeline as code.
Improved documentation and onboarding tutorials would help accelerate adoption.
Harness can be improved by providing more clarity on the credits it issues for Harness Cloud, as it has a tiered pricing structure involving license and credit costs, which can get confusing.
There is no downtime or challenges.
Umbrella's strong DNS layer security helps block malware, phishing, ransomware, and malicious domains through centralized policy management.
If Cisco can enhance integration breadth and policy flexibility, it would alleviate frustrations for teams managing a hybrid multi-vendor environment.
From what I understand with respect to Harness, licensing and setup costs were relatively low for an enterprise, and the pricing was more catered toward enterprises who would invest in the technology.
The licensing cost is a little bit too high.
The cost compared to other solutions is really cheap.
Umbrella is a high-enterprise cost product, so one should look at their budget before implementing this solution.
Although Umbrella may be priced higher, the security features, centralized management, threat protection, and ease of deployment provide good value for the investment.
Harness uses AI to suggest errors in case of deployment failures.
The platform also supports cloud-native environments and Kubernetes deployments, making pipeline management easier, and its automation capabilities significantly improve speed and reliability.
If something goes wrong, I can use AI troubleshooting to build or test my fails and analyze the logs, suggesting the fixes.
Umbrella has positively impacted my organization by allowing our IT team to know that our users and our remote locations are having safe traffic.
I am able to achieve almost net zero incidents.
The platform effectively leverages threat intelligence and automated analysis to identify and block malicious domains, phishing attempts, and emergency cyber threats.
| Product | Mindshare (%) |
|---|---|
| Harness | 2.2% |
| Umbrella | 0.8% |
| Other | 97.0% |

| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 11 |
Harness offers a comprehensive toolset for automating deployment processes and enhancing software update efficiency. It's lauded for its CI/CD capabilities, feature flagging, and real-time deployment monitoring. Key features include an intuitive UI, secret management, and robust rollback functionalities, all contributing to improved productivity and reduced errors in DevOps environments.
Umbrella offers a comprehensive suite designed to enhance security management across digital landscapes with precision. By effectively mitigating risks, it provides robust protection tailored to meet specific requirements.
Umbrella stands out with its potent ability to streamline risk management through advanced threat intelligence and adaptive security measures. It incorporates state-of-the-art technology that identifies and neutralizes threats before they impact critical infrastructures. Its flexibility allows easy customization, ensuring its features align with the demands of each user. Through seamless integration with existing systems, Umbrella maximizes productivity and fortifies security protocols without disrupting operations.
What features define Umbrella's effectiveness?In specific industries like finance and healthcare, Umbrella is implemented to safeguard sensitive data and maintain confidentiality. Each sector benefits from tailored features that cater to its unique security challenges, ensuring reliable protection against evolving threats.
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