Gremlin Reliability Management Platform vs ServiceNow Cloud Observability comparison

Gremlin Reliability Management Platform vs. ServiceNow Cloud Observability

Download the complete report

Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Gremlin Reliability Managem...

Ranking in Application Performance Monitoring (APM) and Observability

25th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (23rd), DevSecOps (8th)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

42nd

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Gremlin Reliability Management Platform is 0.2%. The mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Gremlin Reliability Management Platform	0.2%
ServiceNow Cloud Observability	0.7%
Other	99.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Varun Lellapalli

Senior Software Engineer at a sports company with 10,001+ employees

Chaos experiments have revealed weak points and now provide controlled cost-saving tests

The best features of Gremlin Reliability Management Platform are the safe failure injection, which is crucial as we can simulate the failures in a manner that we know these are just dumping tests and not the actual issues. Whether it is the CPU spike or the memory exhaustion, or the network latency, or the server shutdown, server shutdown is one of the most favorite features that I have in Gremlin Reliability Management Platform. The controlled blast radius is another standout feature. The controlled blast radius feature has helped my team in that we actually wanted to target only one specific container, our Docker containers that we deployed. It helped us to conduct tests in a very specific, isolated manner instead of launching a larger test or focusing on hundreds of servers at a time, resulting in very limited impact. Since ours is a very small team, we do not want to impact other servers. This controlled blast radius helped us to only focus on our servers and not impact any other team. Gremlin Reliability Management Platform has positively impacted my organization because before Gremlin Reliability Management Platform, we did not even know how to conduct these chaos engineering tests. We heard about it, but we had no idea of how to do something of that nature. If there are ten servers, ten systems in our architecture and if suddenly something goes down, nobody knew what would happen next. We did not even know how to simulate these types of tests. This lack of confidence has been mitigated by using Gremlin Reliability Management Platform. Now we can confidently test and see which system is the most critical. If this goes down, what happens? How much business valuation are we going to impact? How much loss are we going to incur? All of this is now clearly visible and transparent. Since using Gremlin Reliability Management Platform, we were able to reduce the incidents by six percent after conducting our limited experiments. We were also able to increase the uptime from ninety-eight to ninety-nine, which represents a one percent increase in uptime.

Read full review

Uday-Thentu

Project Manager at a tech vendor with 10,001+ employees

Automation has reduced incident impact and is driving proactive self‑healing across hybrid services

ServiceNow Cloud Observability's valuable features include AI agents that can be integrated and triggered with workflows for evaluating and taking the right action in both process and technical aspects. On the process side, it ensures the right approvals are triggered. From the technical aspect, it allows integration for taking relevant action without human intervention, moving towards self-healing. The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive. By defining and fine-tuning workflows, we were able to implement timely notification and auto-action or auto-remediations. At the same time, if anything involves additional cost or requires intervention, it helps trigger approval notifications, and once approval is received, it timely takes the action. The AI agents help define and fine-tune those workflows further.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Gremlin Reliability Management Platform has positively impacted our organization by making outages less frequent and improving recovery time significantly, resulting in fewer complaints on the customer success side and overall optimization of our DevOps process."

"The Enterprise Reliability Platform has positively impacted my organization as it has significantly increased the efficiency and reliability of our systems."

"Gremlin Reliability Management Platform has impacted my organization positively as it helped a lot and reduced our failures, allowing us to find critical pinpoints in our application that had existed for three to ten months and led to too many improvements, reduced downtime, and a smoother experience for our application on AWS."

"More than anything, we fix failures even before they occur, which is basically proactive risk detection and risk mitigation."

"Using Gremlin Reliability Management Platform has raised more than fifty percent of the reliability of the infrastructure."

"Since using Gremlin Reliability Management Platform, we were able to reduce the incidents by six percent after conducting our limited experiments, and we were also able to increase the uptime from ninety-eight to ninety-nine, which represents a one percent increase in uptime."

"We are seeing a return on investment from using Gremlin Reliability Management Platform because we are getting less production issues by thirty percent, as I mentioned earlier, making it a great investment."

"Gremlin Reliability Management Platform is amazing with the reliability score, providing built-in Chaos Engineering experiments that you run on your service to receive a reliability score along with insights on the issues and risks present in your service that you can examine and work on."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The UI is very intuitive."

Cons

"Gremlin Reliability Management Platform can be improved as the pricing is a bit expensive and the learning curve for beginners is a bit difficult."

"I think that it will be important to have resources to perform self-directed studies on Gremlin Reliability Management Platform as an improvement."

"I think Gremlin Reliability Management Platform can be improved by integrating with more AWS services or GCP services."

"I rate it an eight because we are still using it on a trial and error basis, and the pricing could be optimized for better cost visibility and ROI tracking."

"If you really look at the cost-benefit visibility, it is not very evident by using Gremlin Reliability Management Platform."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement."

Pricing and Cost Advice

Information not available

"The product is expensive. I rate the tool's pricing model an eight out of ten."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

902,988 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

13%

Printing Company

10%

Financial Services Firm

Sports Company

Financial Services Firm

12%

Manufacturing Company

11%

Construction Company

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	7

No data available

Questions from the Community

What needs improvement with Gremlin Reliability Management Platform?

While I have no complaints about Gremlin Reliability Management Platform, I believe the UI can be improved to enhance the developer experience for security engineers and DevOps engineers. Additiona...

What is your primary use case for Gremlin Reliability Management Platform?

My main use case for Gremlin Reliability Management Platform is to see how our applications behave under extreme stress and how resilient our application is when a simulation of server crash alongs...

What advice do you have for others considering Gremlin Reliability Management Platform?

For others considering Gremlin Reliability Management Platform, it is an excellent tool for organizations facing downtime issues, as it allows for chaos testing without needing to check logs and me...

What needs improvement with LightStep?

The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement.

What is your primary use case for LightStep?

ServiceNow Cloud Observability's main use case is end-to-end automation starting from the trigger in the cloud. Currently, it focuses more on self-healing and understanding the complete uptime of e...

What advice do you have for others considering LightStep?

Regarding security, I unfortunately do not have much hands-on experience. My focus has been majorly on self-healing activities, but given what I have observed, it does provide a good opportunity in...

Datadog vs ServiceNow Cloud Observability

Comparisons

No data available

Compared 11% of the time

Snyk vs ServiceNow Cloud Observability

Compared 10% of the time

New Relic vs ServiceNow Cloud Observability

Compared 7% of the time

Instana Dynamic APM vs ServiceNow Cloud Observability

Compared 5% of the time

Cribl vs ServiceNow Cloud Observability

Compared 5% of the time

More ServiceNow Cloud Observability Competitors

Product Reports

Gremlin Reliability Management Platform

Download Gremlin Reliability Management Platform product report

Gremlin Reliability Management Platform report

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Also Known As

No data available

LightStep

Overview

Gremlin Reliability Management Platform empowers organizations to proactively identify and mitigate potential failures. It enhances system resilience through controlled chaos engineering, aiding tech teams in delivering reliable services.

Designed for tech-savvy users, Gremlin enables teams to implement chaos engineering effectively to ensure system reliability. It offers precise control over variables, allowing teams to simulate real-world scenarios and fortify system operations. Gremlin plays a strategic role in preventing downtime and maintaining optimal service delivery through a suite of advanced tools tailored for IT infrastructure.

What are the most important features of Gremlin?

Attack Library: Offers diverse failure scenarios for comprehensive testing.
Security Control: Ensures safe execution of tests with access restrictions.
Detailed Reporting: Provides insights into system weaknesses and improvements.
API Access: Facilitates automation and integration with existing systems.

What benefits should users look for in reviews?

Increased Uptime: Improved system availability through proactive testing.
Cost Efficiency: Reduced need for corrective measures post-failure.
Team Collaboration: Enhances coordination among IT and operations teams.
Product Reliability: More robust and reliable service delivery to clients.

In industries such as e-commerce, finance, and healthcare, Gremlin helps maintain service reliability by identifying vulnerabilities before they affect operations. IT teams can simulate stress tests specific to their industry, ensuring systems are resilient against potential threats, enhancing customer satisfaction, and securing business continuity.

Gremlin

ServiceNow Cloud Observability offers advanced monitoring and alerting capabilities, leveraging AI-driven automation and seamless integrations to enhance visibility and performance in hybrid environments.

ServiceNow Cloud Observability empowers teams with real-time metrics and tracing capabilities, essential for managing numerous microservices across hybrid environments. It integrates seamlessly with popular tools like Grafana, offering a single-pane view of application health and performance. This solution supports self-healing and AI automation, reducing manual interventions and enhancing reliability. Although powerful, users see room for improvement in SDK integration, documentation clarity, and dashboard design, while performance issues are noted when handling a large volume of traces.

What are the most important features of ServiceNow Cloud Observability?

Stream Creation: Enables dashboards via Grafana, enhancing data visualization.
Intuitive Notebooks: Facilitates sharing insights and collaboration.
AI Automation: Supports proactive workflows for better efficiency.
Performance Analytics: Provides comprehensive insights for decision-making.
Latency Monitoring: Ensures quick detection and response to issues.
Error Rate Monitoring: Identifies and addresses potential problems.
Correlation Detection: Enhances problem-solving through detailed analysis.
Self-Healing: Reduces manual interventions and improves service reliability.

What benefits or ROI should be considered in reviews?

Real-Time Visibility: Empowers comprehensive monitoring across microservices.
Seamless Integrations: Supports various tools like Grafana for enhanced functionality.
AI-Driven Reliability: Offers automation and self-healing for reduced downtime.
Performance Insights: Enhances strategic decision-making through detailed analytics.

ServiceNow Cloud Observability is crucial for industries relying on extensive microservices and hybrid environments. Its real-time metrics and tracing are vital for sectors like finance, technology, and telecommunications, where seamless operations and immediate responsiveness are critical.

ServiceNow

Sample Customers

Information Not Available

InVision, Twilio, Lyft, Yext, DigitalOcean,

Gremlin Reliability Management Platform vs. ServiceNow Cloud Observability