Executive SummaryUpdated on Feb 6, 2025
Splunk Observability Cloud and Google Cloud's operations suite are competitive solutions in the observability and cloud operations space. Splunk Observability Cloud has an edge in flexibility and customization, while Google Cloud's operations suite is preferred for its seamless integration with Google Cloud Platform (GCP) services.
Features: Splunk Observability Cloud excels in log searching capabilities, custom dashboard creation, and handling multi-cloud integrations with real-time monitoring. It offers a comprehensive view of any infrastructure, supporting hybrid deployments. Google Cloud's operations suite stands out with efficient logging, tracing mechanisms, and deep integration with GCP and AWS platforms. Users appreciate its robust capabilities in performance monitoring and visibility into cloud applications.
Room for Improvement: Users of Splunk Observability Cloud express a need for more integrations and improved scalability, alongside better licensing options. The customization of metrics is seen as cumbersome, with a desire for a simpler user interface. For Google Cloud's operations suite, users suggest enhancements in application performance monitoring, cost transparency, and logging analysis, particularly around request-level tracking.
Ease of Deployment and Customer Service: Both solutions support diverse deployment environments including public and private clouds as well as on-premises. Splunk distinguishes itself with extensive deployment flexibility, catering to hybrid environments. Splunk users have experienced mixed feedback on customer service, noting improvements over time. Google Cloud's operations suite generally receives satisfactory support feedback, with adequate documentation and ease of contact, although self-service resources are often relied upon.
Pricing and ROI: Splunk Observability Cloud is viewed as expensive, with high costs associated with its licensing, especially for large data volumes. Despite this, the investment is considered worthwhile due to its comprehensive features. Google Cloud's operations suite offers a cost-effective solution, especially for basic needs, with a flexible usage-based pricing model, although some users find cost estimation a challenge. Both platforms are noted for delivering good ROI, through improved monitoring and operational efficiency.
