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Gong vs Jamf Protect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gong
Ranking in AI Customer Experience Personalization
3rd
Average Rating
9.0
Number of Reviews
12
Ranking in other categories
Conversation Intelligence Software (1st), AI Sales & Marketing (2nd)
Jamf Protect
Ranking in AI Customer Experience Personalization
19th
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
17
Ranking in other categories
Endpoint Protection Platform (EPP) (20th)
 

Mindshare comparison

As of July 2026, in the AI Customer Experience Personalization category, the mindshare of Gong is 1.5%. The mindshare of Jamf Protect is 0.7%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Gong1.5%
Jamf Protect0.7%
Other97.8%
AI Customer Experience Personalization
 

Featured Reviews

Matheus Paschoalin - PeerSpot reviewer
Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees
Call reviews have boosted follow-ups and coaching but still need richer local insights and training
One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market. The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.
Nick Rudman - PeerSpot reviewer
Project Manager at Wells Fargo
Security platform has reduced malware risk and has strengthened compliance for macOS endpoints
Jamf Protect provides multiple levels of telemetry collection, allowing me to select how sensitive I want to be on event triggers. Jamf Protect allows me to monitor against specific threat categories aligned to the MITRE ATT&CK framework. In addition to protection, I utilize Jamf Protect to monitor our endpoint compliance with the CIS critical security control baseline. If the environment is predominantly Apple based, Jamf Protect is a strong solution for providing EDR capabilities to endpoints. The detection capabilities are on par with other leading EDR tools, and it integrates well with Jamf MDM. The compliance telemetry, log forwarding, and USB device management included as part of Jamf Protect provide a good return on investment. Jamf Protect has had a positive impact on my organization, as it has been one of the best tools that protects against malware. It offers better detection of malware, reducing downtime and risk to our network by approximately 30 to 50 percent. Implementing it is straightforward, although there can be a steep learning curve in general, especially for less technical users. The competitive pricing included in the business package is great, and compliance with our security standards has been maintained.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Gong records all our calls, giving us feedback and creating a central platform for communication within our company."
"Gong has positively impacted my organization by definitely saving time, as we have a very big focus on utilizing AI."
"Having call recordings and summaries helps our team have complete visibility into calls."
"My advice to others looking into using Gong is to go for it; it's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate the answer with AI."
"Gong has positively impacted my organization by improving efficiency, helping our renewal rate, and enabling us to analyze and share client touchpoints internally to quickly address cross-departmental issues that might affect retention."
"Gong has positively impacted my organization hugely, as we run pipeline meetings from Gong and I can ask questions around MEDDIC and MEDDPICC while getting better visibility and more predictable revenue."
"Gong is totally stable in my experience, I think it is a really nice tool, and I really enjoy using it."
"Gong has positively impacted my organization by allowing anyone to be able to look into processes, learn more about what our customers are saying, learn from each other, and share things throughout the organization."
"My advice for others looking into using Jamf Protect is that it is an excellent tool to use to secure your devices, so I would recommend moving forward with it."
"I rate the technical support a ten out of ten."
"If some other organization is using Jamf Pro, they should definitely go for Jamf Protect, as that will streamline many things for them."
"The product's initial setup phase has very simple steps."
"Jamf Protect impacts my organization positively by creating an ecosystem that delivers a massive shift in both risk reduction and operational speed."
"Jamf Protect has had a very positive impact on my organization; it has improved my visibility into endpoint activity across my macOS fleet, strengthened my security detection capabilities, and reduced the time required to investigate and respond to security incidents."
"Jamf Protect has positively impacted my organization by reducing malware, spam, and these kinds of threats from our company."
"The behavioral detection is valuable."
 

Cons

"Gong does not integrate well within Microsoft Teams calendars; sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across."
"I think the external sharing might need some work, as if Gong had the ability to edit the calls."
"I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead; it has to improve more."
"Gong can be improved with the follow-up email feature."
"These features might actually exist, but I never really use them since when I did, they weren't great."
"I would improve the interface for searching themes or words in the history of calls and emails."
"Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT."
"I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary."
"Beginners need initial training."
"The scope of improvement will fall under the support hierarchy that the tool offers to the latest version that Apple derives for any of the latest operating systems to launch."
"To improve Jamf Protect, I suggest enhancing the end user onboarding user experience, expanding out-of-the-box support for additional SIEMs, and noting that the user interface takes some getting used to."
"Regarding improvements for Jamf Protect, I receive the warnings related to insecure website accesses through mail at a later stage, so if they could be flagged the moment I visit them, that would be great because I would know exactly which website was causing the warnings."
"The product's price is an area of concern where improvements are required."
"The customer service rating is four out of ten."
"Overall, Jamf Protect is a strong product, but there are a few areas where it could be improved."
"Jamf Protect can be improved by addressing the steep learning curve for the custom analytics engine."
 

Pricing and Cost Advice

Information not available
"Jamf Protect costs double the price that we were paying before."
"Jamf Protect is an expensive solution."
"I rate the product price as a five on a scale of one to ten, where one is a low price, and ten is a high price."
"The licensing costs are yearly and expensive."
"It's significantly cheaper than other options like ApexOne."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Construction Company
9%
Computer Software Company
8%
University
12%
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise3
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise14
 

Questions from the Community

What needs improvement with Gong?
Gong is such a great tool that it's hard for me to give input. I'm fascinated by it, and they always send emails about what has been changed recently. I don't have any suggestions at this time.
What is your primary use case for Gong?
My main use case for Gong has two parts: one is for sending the recording to the client in a secure way, and the other one is to prepare for calls. I go into the account and see what has been done ...
What advice do you have for others considering Gong?
My advice to others looking into using Gong is to go for it. It's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate ...
What is your experience regarding pricing and costs for Jamf Protect?
Regarding the current pricing, we just got a quotation for next year, actually, and it's the same as last year. There's no increase, but I still know the price is high, and it's worth the investment.
What needs improvement with Jamf Protect?
I think Jamf Protect can be improved because I submitted a report this morning about some features I want to get for Jamf Protect, so it will be more enhanced. The AI capability is still in the beg...
What is your primary use case for Jamf Protect?
I work at a school and I'm managing the entire school with Jamf Protect, so we're managing about 1,000 plus computers, and I'm in the IT department.
 

Comparisons

 

Overview

Find out what your peers are saying about Gong vs. Jamf Protect and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.