No more typing reviews! Try our Samantha, our new voice AI agent.

Gong vs Jamf Protect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gong
Ranking in AI Customer Experience Personalization
4th
Average Rating
9.0
Number of Reviews
12
Ranking in other categories
Conversation Intelligence Software (1st), AI Sales & Marketing (1st)
Jamf Protect
Ranking in AI Customer Experience Personalization
15th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
18
Ranking in other categories
Endpoint Protection Platform (EPP) (20th)
 

Mindshare comparison

As of August 2026, in the AI Customer Experience Personalization category, the mindshare of Gong is 1.4%. The mindshare of Jamf Protect is 0.7%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Gong1.4%
Jamf Protect0.7%
Other97.9%
AI Customer Experience Personalization
 

Featured Reviews

Matheus Paschoalin - PeerSpot reviewer
Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees
Call reviews have boosted follow-ups and coaching but still need richer local insights and training
One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market. The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.
Nick Rudman - PeerSpot reviewer
Project Manager at Wells Fargo
Security platform has reduced malware risk and has strengthened compliance for macOS endpoints
Jamf Protect provides multiple levels of telemetry collection, allowing me to select how sensitive I want to be on event triggers. Jamf Protect allows me to monitor against specific threat categories aligned to the MITRE ATT&CK framework. In addition to protection, I utilize Jamf Protect to monitor our endpoint compliance with the CIS critical security control baseline. If the environment is predominantly Apple based, Jamf Protect is a strong solution for providing EDR capabilities to endpoints. The detection capabilities are on par with other leading EDR tools, and it integrates well with Jamf MDM. The compliance telemetry, log forwarding, and USB device management included as part of Jamf Protect provide a good return on investment. Jamf Protect has had a positive impact on my organization, as it has been one of the best tools that protects against malware. It offers better detection of malware, reducing downtime and risk to our network by approximately 30 to 50 percent. Implementing it is straightforward, although there can be a steep learning curve in general, especially for less technical users. The competitive pricing included in the business package is great, and compliance with our security standards has been maintained.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps."
"Gong has positively impacted my organization hugely, as we run pipeline meetings from Gong and I can ask questions around MEDDIC and MEDDPICC while getting better visibility and more predictable revenue."
"Gong records all our calls, giving us feedback and creating a central platform for communication within our company."
"Gong is totally stable in my experience, I think it is a really nice tool, and I really enjoy using it."
"Gong has positively impacted my organization by allowing anyone to be able to look into processes, learn more about what our customers are saying, learn from each other, and share things throughout the organization."
"Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores."
"My advice to others looking into using Gong is to go for it; it's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate the answer with AI."
"Gong has positively impacted my organization by improving efficiency, helping our renewal rate, and enabling us to analyze and share client touchpoints internally to quickly address cross-departmental issues that might affect retention."
"Jamf Protect is a security product that helps us with CIS benchmarks and threat prevention."
"The quick updates are really good. If a new OS update drops today, I'll have the Jamf Protect update within a few hours. It's also compatible with all Mac OS versions, and there's zero lag or performance impact."
"Jamf Protect impacts my organization positively by creating an ecosystem that delivers a massive shift in both risk reduction and operational speed."
"My advice for others looking into using Jamf Protect is that it is an excellent tool to use to secure your devices, so I would recommend moving forward with it."
"If your fleet consists completely of Apple devices, Jamf Protect is the best solution for you."
"The behavioral detection is valuable."
"Jamf Protect has positively impacted my organization by reducing malware, spam, and these kinds of threats from our company."
"The features I find most valuable in Jamf Protect are amazing because any malware or any viruses can harm the entire fleet, and Jamf Protect takes action and protects against any alerts, and we are safe from any viruses and any attacks from the entire world."
 

Cons

"I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary."
"These features might actually exist, but I never really use them since when I did, they weren't great."
"I find that Gong's AI features are still not there yet, especially when it comes to call follow-up or mutual action plans."
"Gong can be improved with the follow-up email feature."
"Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT."
"I think the external sharing might need some work, as if Gong had the ability to edit the calls."
"I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead; it has to improve more."
"Gong does not integrate well within Microsoft Teams calendars; sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across."
"The product's price is an area of concern where improvements are required."
"Jamf Protect protects just Mac devices, and we would love to have one solution for other platforms and not just Mac devices."
"Regarding improvements for Jamf Protect, I receive the warnings related to insecure website accesses through mail at a later stage, so if they could be flagged the moment I visit them, that would be great because I would know exactly which website was causing the warnings."
"The customer service rating is four out of ten."
"Beginners need initial training."
"Jamf Protect can be improved by addressing the steep learning curve for the custom analytics engine."
"The solution's integration with other tools is slow."
"The dependency on Jamf Pro or SIEM or SOAR for some automations and integrations could be reduced."
 

Pricing and Cost Advice

Information not available
"It's significantly cheaper than other options like ApexOne."
"I rate the product price as a five on a scale of one to ten, where one is a low price, and ten is a high price."
"Jamf Protect is an expensive solution."
"The licensing costs are yearly and expensive."
"Jamf Protect costs double the price that we were paying before."
report
Use our free recommendation engine to learn which AI Customer Experience Personalization solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Construction Company
9%
Financial Services Firm
9%
Computer Software Company
8%
University
12%
Manufacturing Company
9%
Comms Service Provider
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise3
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise6
Large Enterprise13
 

Questions from the Community

What needs improvement with Gong?
Gong is such a great tool that it's hard for me to give input. I'm fascinated by it, and they always send emails about what has been changed recently. I don't have any suggestions at this time.
What is your primary use case for Gong?
My main use case for Gong has two parts: one is for sending the recording to the client in a secure way, and the other one is to prepare for calls. I go into the account and see what has been done ...
What advice do you have for others considering Gong?
My advice to others looking into using Gong is to go for it. It's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate ...
What is your experience regarding pricing and costs for Jamf Protect?
My experience with pricing, setup cost, and licensing for Jamf Protect was fine, but I am not aware of the pricing since we have a resource who manages that, while customers are happy with it.
What needs improvement with Jamf Protect?
Overall, Jamf Protect is a strong product, but there are a few areas where it could be improved. First, I would like to see more advanced reporting and dashboard customization options. While existi...
What is your primary use case for Jamf Protect?
My primary use case for Jamf Protect is endpoint detection and response and threat monitoring for macOS devices. I use it to gain visibility into endpoint activity, detect malicious behavior, monit...
 

Comparisons

 

Overview

Find out what your peers are saying about Gong vs. Jamf Protect and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.