No more typing reviews! Try our Samantha, our new voice AI agent.

Glean Platform vs Karini.AI comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Glean Platform
Ranking in AI Customer Support
5th
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Indexing and Search (3rd), Search as a Service (4th), AI Agent Builders (4th), AI Software Development (6th)
Karini.AI
Ranking in AI Customer Support
11th
Average Rating
10.0
Reviews Sentiment
2.5
Number of Reviews
2
Ranking in other categories
Data Quality (12th), AI Procurement & Supply Chain (6th)
 

Mindshare comparison

As of October 2026, in the AI Customer Support category, the mindshare of Glean Platform is 1.3%. The mindshare of Karini.AI is 1.0%. It is calculated based on PeerSpot user engagement data.
AI Customer Support Mindshare Distribution
ProductMindshare (%)
Glean Platform1.3%
Karini.AI1.0%
Other97.7%
AI Customer Support
 

Featured Reviews

reviewer2810748 - PeerSpot reviewer
Analyst at a financial services firm with 1,001-5,000 employees
Creating low-code agents has transformed policy queries and now saves employees hours daily
What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.
reviewer2759967 - PeerSpot reviewer
Co-CEO at a tech services company with 51-200 employees
Has accelerated AI experimentation and simplified transition from prototype to production at scale
The Karini team is responsive and continuously innovating. Scaling this responsiveness is critical to meet the rapid development of generative AI technologies. Karini’s Forward-Deployed Engineers provide instant feedback to Karini’s engineers, and the deployment of enhancements or novel developments continues to keep pace with the overall acceptance of our customers. I expect that demand will intensify quickly, and Karini’s capability to provide near-real-time enhancements is critical to our ability to meet that demand.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."
"Life became so easy when we started using Glean Platform."
"Productivity has really skyrocketed."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"Karini GenAI allowed us to achieve our goals to solve a customer problem, deliver value, and provide a successful entry point into our GenAI journey."
"The Karini team understands how to operationalize sophisticated GenAI business solutions at enterprise scale, allowing for rapid experimentation that does not require staffing up with data scientists, machine learning specialists, or AI practitioners."
 

Cons

"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"There are multiple ways in which Glean Platform can be improved."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"Sometimes Glean Platform gets slowed down."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."
"Scaling this responsiveness is critical to meet the rapid development of generative AI technologies."
"Karini is still expanding its list of features. As we add new features, additional connections and technologies around AI must be incorporated to ensure we stay current and continue to improve our platform."
report
Use our free recommendation engine to learn which AI Customer Support solutions are best for your needs.
915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Outsourcing Company
14%
Manufacturing Company
11%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...
What is your experience regarding pricing and costs for Karini.AI?
Karini’s pricing was attractive, with an all-in model that allowed us to deploy three environments aligned with our development instances. We subscribed to Karini’s Forward-Deployed Engineer progra...
What needs improvement with Karini.AI?
The Karini team is responsive and continuously innovating. Scaling this responsiveness is critical to meet the rapid development of generative AI technologies. Karini’s Forward-Deployed Engineers p...
What is your primary use case for Karini.AI?
We created a talent intelligence platform called MAIA. MAIA fuses four advanced AI technologies: Reactive AI, Generative AI, Reasoning AI, and Agentic AI to transform how organizations discover, as...
 

Also Known As

Glean Work AI Platform
No data available
 

Overview

Find out what your peers are saying about Glean Platform vs. Karini.AI and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.