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Freshservice vs Planisware comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Freshservice
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Help Desk Software (7th), Project Management Software (11th), Cloud Management (15th), IT Asset Management (7th), IT Service Management (ITSM) (5th)
Planisware
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
13
Ranking in other categories
Project Portfolio Management (5th)
 

Featured Reviews

Trilochana Gouda - PeerSpot reviewer
Smooth incident management and easy to use while needing better escalation management
We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…
Avinash Padmanabhan - PeerSpot reviewer
Enhanced project and resource management with Agile integration
Primarily, Planisware is used for project, program, and portfolio management purposes. Projects can be scheduled, and budgeting, tracking, resource management, efforts, forecast, and scheduling can be executed using the Planisware application It offers capabilities to manage the complete project…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"We use the ticketing system primarily, which is very easy to use for all users."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"The overall functionality of the product is excellent."
"It allowed the development team to concentrate on the client’s requirements instead."
"You can just register and within five to minute minutes, you are ready to go."
"It stands out by automating the intricate mechanics of project execution, eliminating the need for highly technical individuals to manage and reconfigure models."
"The solution is performance-oriented and easily customized accordingly to many areas, such as performance KPI."
"Planisware offers integration with multiple tools and provides a good level of customization."
"It has an inbuilt BI tool, which can be compared to Power BI or Tableau."
"There are two things in particular that I enjoy. The first is the portfolio planning section. Another advantage is that it is highly customizable."
"Planisware has introduced Agile concepts, making it capable of Agile management similar to Jira and other Agile tools."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
"Overall, our company has all disintegrated systems, and with Planisware, we are getting a very integrated view of my portfolio reporting, cost and load, and everything else."
 

Cons

"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."
"Freshservice could improve the delegation and workflow management features."
"I experienced some delay in response time for non-function critical queries."
"Not integrated with Google."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"It's hard to interact directly with the users themselves."
"Their analytics need improvement."
"Its stability should be improved. Its stability is the main issue, but we sometimes also have issues with calculations."
"I have experienced some issues, and that’s okay. It tends to be stable when the server's processing power and memory are adequate."
"The solution's user experience and user interface need improvement because they are not that great and intuitive."
"The biggest con for Planisware is that if you are not a Planisware partner, you don't have access to their functions, making it difficult for beginners and new team members."
"The learning curve is steep and there could be more avenues for opening up learning materials to a broader audience, enabling individuals to gain practical experience with the tool."
"The UI and UX of Planisware are not that advanced."
"They do not have anything that can assist customers with multi-year roadmap planning."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
 

Pricing and Cost Advice

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."
"Freshservice price is competitive, it is not more than other solutions on the market."
"The solution has an annual licensing model."
"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
"We're basically paying about $100 USD per agent per month."
"The solution could be less expensive and the cost of scaling is expensive too."
"There are training and certification costs."
"It comes with a high cost."
"The solution is expensive and support is an extra cost. There are three license types to choose from, and we only pay for support and cloud services depending on our needs."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Educational Organization
8%
Financial Services Firm
6%
Manufacturing Company
6%
Manufacturing Company
18%
Energy/Utilities Company
15%
Computer Software Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
The solution offers flat licensing and appears to be cost-effective.
What needs improvement with Freshservice?
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...
What is your experience regarding pricing and costs for Planisware?
I don't have any specific details, however, it might be expensive.
What needs improvement with Planisware?
I haven't had the time to work with any other TPM tools, so I can't compare it to other tools just yet.
What is your primary use case for Planisware?
We actually use it for project planning and estimating the cost for the projects, in resource management, and as a timecard application. Users can log their time using the timesheet.
 

Comparisons

 

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Overview

 

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Apotex, Alstom Transport, HP, Stryker, Rexam, Jotun, Gelita, Kraton Performance Polymers, Abbvie, Rio Tinto Alcan, Maruho, Teva, SK Chemicals
Find out what your peers are saying about Freshservice vs. Planisware and other solutions. Updated: July 2025.
860,825 professionals have used our research since 2012.